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Added 11 hours ago
Customer Success Solutions Specialist
Teltoo (Acquired by Haivision)
Success, SK
Full-time
The Customer Success Engineer (CSE) combines strong technical expertise with a customer-focused approach to deliver an outstanding post-sale experience, from onboarding through day-to-day…
Added 19 days ago
Customer Success and Solutions Specialist, Hardware Operations
Giatec Scientific Inc.
Ottawa, ON
Full-time
…physical technology works? Giatec Scientific Inc. is looking for a Customer Success and Solutions Specialist to join the team behind MixPilot, our IoT hardware platform for the ready mix…
Added 9 days ago
AI Solutions Sales & Customer Success Specialist
Alexander College
Vancouver, BC
Part-time
The AI Solutions Sales & Customer Success Specialist will be responsible for helping ALEBEX AI sell, present, onboard, and support customers and partners. This is a sales-focused role with…
Added 1 month ago
Legal Engineer, Product Specialist
Harvey
Remote, Canada
Full-time · Remote
…Engineer - Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative…
Added 1 month ago
Legal Engineer - French Speaking
Legora
Toronto, ON
Full-time
…neatly into a traditional box. It’s part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn’t…
Added 9 days ago
Culinary Specialist
Gordon Food Service
Ajax, ON
Full-time
Collaborates with Business Solutions Specialist to plan and provide effective customer visits to the Concept Kitchen, demonstrating front and back of house strategies for improved business…
Added 4 hours ago
Financial Security Advisor, Insurance- EN
RBC Insurance
Trois-Rivières, QC
Full-time
…Benefits, & Wealth products enables you to provide valuable solutions to your clients based on their needs. Alongside your own prospecting and networking activity, you are fully supported…
Added 4 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 4 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 8 hours ago
Infirmière Gestionnaire de Cas Bilingue/ Bilingual Nurse Case Manager -15-Month
Cencora
Cornwall, ON · Toronto, Ontario
Full-time
Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options;
Added 10 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 10 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 10 hours ago
Supply Chain Specialist II
Emplo Inc.
Gatineau, QC
Full-time
Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space…
Added 12 hours ago
Insurance Benefits Specialist - Remote
AO Globe Life
Remote, Canada
Full-time · Remote
Your Role: As an Insurance Benefits Specialist, you'll play a key role in connecting clients with the benefits that secure their future. With our comprehensive training and support, you'll…
Added 14 hours ago
Support Specialist I
Brex
Vancouver, BC
$23 to $25 CAD / hour
…being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve…
Added 15 hours ago
Logistics & Customer Care Specialist / Spécialiste logistique et service client
BioScript Solutions
Mississauga, ON
Full-time
The Logistics & Customer Care Specialist is a hands-on operational role within A&D Wholesale, responsible for managing customer orders, coordinating outbound transportation, and supporting…
Added 16 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 16 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 23 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 23 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 10 days ago
Bilingual Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by…
Added 1 day ago
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
$43,000 to $55,000 CAD / year
Full-time
City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the Canada and U.S. Our company mission is to create a ripple…
Added 1 day ago
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
$43,000 to $55,000 CAD / year
Full-time
City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the Canada and U.S. Our company mission is to create a ripple…
Added 1 day ago
Dental Equipment Sales Specialist
K-Dental Inc.
Montreal, QC
$90,000 to $100,000 CAD / year
Full-time
K-Dental is looking for a motivated and results-driven Dental Equipment Sales Specialist to join our team. As a Dental Equipment Sales Specialist, you will play a key role in driving growth…
Added 1 day ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…

Rokt

Customer Solutions Specialist

Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Aug 27, 2026

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Original job description

We are Rokt. We are the global leader in ecommerce, on a mission to make every transaction more relevant. We’ve built our business around the Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits untapped.

The Rokt Brain leverages advanced machine learning to determine the next best action for every customer in real time across the Rokt Network, powering 13 billion transactions a year for brands like: Live Nation, Fanatics, Macy's, AMC Theatres, PayPal, Uber, Hulu, Albertsons and more. Since 2012 we've grown from a Sydney startup, to a $3.5B company with 700+ Rokt'stars across eight offices and 15 markets, sustaining a Compound Annual Growth Rate of 40%+ for over a decade.

At Rokt, we practice transparency in career paths and compensation, which is why we have a well-defined career ladder with clear compensation and career paths based on competency and ability.

We are looking for an Customer Solutions Specialist

Target total compensation ranges from $67,000 - $74,500, including a fixed annual salary of $60,000 - $67,500, an employee equity plan grant, and world-class benefits. This is the expected range for the role. Final compensation is determined by the level assessed through the interview process and based on how your experience and skills map to our career ladder.

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the Role:

AfterSell by Rokt is a dynamic team dedicated to empowering eCommerce merchants and driving success in the ever-evolving digital landscape.

As a Customer Solutions Specialist, you’ll play a key role in supporting our partners as they navigate the Aftersell application. Your primary responsibility will be to assist customers through live chat to support them in having the best experience using our product. This involves providing timely and accurate information, troubleshooting technical problems, addressing concerns or complaints in a professional and empathetic manner, and passing product feedback along to our RPD Teams. You’ll also be responsible for working on projects to help strengthen and empower the Support Team in the form of experimenting with review generation, partner onboarding, and more.

We are an AI-first company. We're a team of builders. That means the person who spots the problem is usually the person who fixes it, and "someone should build a tool for that" is treated as a volunteer sign-up sheet. We use AI and automation tools to move faster, and expect you to figure things out when the path isn’t obvious. If you prefer established processes and clearly defined lanes, you probably won’t like it here.

How your future team uses AI:

Triage incoming live-chat conversations, helping route customers to the right person and prioritize urgent or complex issues.
Accelerate technical troubleshooting by helping the team investigate issues, identify potential causes, and validate solutions before responding.
Identify recurring support themes and develop scalable processes and automations to improve the customer experience.

How You'll Contribute

Manage Support Tickets. You'll be working in Intercom to respond to live chat and email customer queries that come in.
Guide Our Customers. You’ll work with our customers to educate them on how to use our app to be most successful.
Address Customer Issues. While some tickets are fairly simple and straightforward, there may be more complex. You will work to find solutions to these problems and escalate for additional support when the situation calls for it.
Collect Customer Feedback. We are extremely customer centric and value every bit of feedback from our customers, whether it’s positive or negative.
Drive Impact On Meaningful Projects. Be it building documentation, exploring partnerships with our clients, or improving ticket triage processes, you’ll be a meaningful contributor to growing our function to scale.

What You Bring

Customer-First Operator: You instinctively put yourself in the customer’s shoes and advocate for their outcomes.
Empowered by Context: You understand that our partners are running businesses, and we work to understand their missions and partner with them on their journey.
Entrepreneurial & AI-First Mindset: You thrive in fast-paced environments, embrace rapid change, and use first-principles thinking (and AI tools where relevant) to solve core problems holistically.
Disciplined Executor: You prioritize effectively, focus on what drives impact, and bring sustained work ethic and ownership to achieve ambitious goals.
Compelling Communicator: You can simplify complex ideas, explain concepts clearly, and influence stakeholders through structured, persuasive communication.
High-Integrity Team Player: You operate with humility, accountability, and respect. You value collaboration, give candid feedback constructively, and hold a high performance bar for yourself and others.

Why Join Rokt

Impact Across the Business: This role isn’t confined to one team - you will get exposure, and build subject matter expertise, in many areas of the business. You’ll gain a broad view of the company and improve how all teams operate. The solutions you build can save hours of work and drive significant business value.
Innovate with AI: Be a pioneer in applying AI and automation internally at a company that truly values innovation. If you have creative ideas for using AI, Rokt is the playground to bring them to life.
Endless Learning: Every project is a new puzzle to solve across different domains, so you’ll constantly expand your expertise in operations, analytics, product, and more. With Rokt’s rapid growth, new challenges and opportunities to learn will never stop coming.
Empowered Culture: Join a team of owners in a culture that encourages you to act boldly and learn from every experiment. You’ll have autonomy to innovate, support when needed, and recognition when you deliver results.
Great Environment & Benefits: Work with smart, down-to-earth colleagues in a vibrant, inclusive workplace. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.

About The Benefits:

Fully funded insurance (Medical, Dental, Vision)
Fully funded life, short term, and long term disability insurance
Equity in a profitable, fast-growing company approaching $1 Billion in revenue
Every employee has enterprise access to leading AI tools, building AI fluency as a core skill
Monthly Wellness and Cell Phone Allowances
Catered lunch every day and a fully stocked pantry
Dog-friendly offices so you can bring your best friend to work
Quarterly performance reviews for most roles, so feedback and promotion decisions don't wait
Extra leave (bonus annual leave, sabbatical leave etc.)

We believe we’re better together. Most teams are in the office minimum 4 days per week.

At Rokt, we choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing and keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.

Rokt only contacts candidates from @rokt.com addresses. We never request payment, bank details, or identity documents before a written offer, and we never interview solely over chat apps. Verify any role at rokt.com/careers if you're unsure.

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More about this job

Responsibilities

The Customer Solutions Specialist will manage support tickets via live chat and email while troubleshooting technical issues for e-commerce partners. They will also contribute to internal projects, such as improving triage processes and developing documentation to scale support operations.

Requirements

The ideal candidate is a customer-first operator with an entrepreneurial mindset and experience using AI tools to solve problems. They must possess strong communication skills and the ability to work effectively in a fast-paced, collaborative environment.

Skills

Customer support
Technical troubleshooting
Live chat support
Communication
Problem solving
AI tools
Automation
Intercom
Data analysis
Project management
Customer feedback
Relationship management
E-commerce
Collaboration

Benefits

Fully funded medical insurance
Fully funded dental insurance
Fully funded vision insurance
Fully funded life insurance
Short term disability insurance
Long term disability insurance
Equity ownership
Monthly wellness allowance
Cell phone allowance
Catered lunch
Stocked pantry
Bonus annual leave
Sabbatical leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Solutions
E-commerce
Transaction Moment
Machine Learning
AI-first
Automation
Intercom
Support Tickets
Technical Troubleshooting
Customer Experience
Partner Onboarding
Review Generation
Data Analytics
Product Feedback
Stakeholder Management
Operations
SaaS

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