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Added 11 hours ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
Added 29 mins ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…
Added 29 mins ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…
Added 29 mins ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…
Added 1 hour ago
RL
Customer Quality Technologist (6 months assignment)
Romet Limited
ON · Mississauga, ON
- Full-time
Reporting directly to the Quality Systems Manager, the Customer Quality Technologist supports the timely resolution of customer concerns raised through CASES (customer complaints). The role…
Added 1 hour ago
C
Senior Project Manager | Commercial Interiors
Clearspace
Toronto, ON
- Full-time
This is a senior, hands-on leadership role. As a Senior Project Manager you are both a project leader and a people leader.
Added 1 hour ago
RH
Contracts and Compliance Manager
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $135,000 to $150,000 CAD / year
- Full-time
Our client is seeking an experienced Contracts & Compliance Manager to oversee commercial contracts, compliance programs, and enterprise risk management across a growing manufacturing…
Added 2 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 3 hours ago
SI
Senior Paid Social Manager
Scribd, Inc.
Vancouver, BC
- Full-time
We're seeking an experienced Senior Paid Social Manager to join our performance marketing team, focusing on scaling our presence across Meta, TikTok, Reddit, and exploring other emerging…
Added 3 hours ago
J
Senior Project Manager – Construction
JobsMedia.io
Montreal, QC
- Full-time
At SIROY, a project manager does more than just follow a schedule. He truly takes ownership of his projects. We are looking for a senior project manager who can understand where a project…
Added 3 hours ago
SP
Skilled Trades Worker, Electrician
Seneca Polytechnic
King City, ON
- Full-time
Under the direction of the Facilities Manager, the Licensed Electrician supports internal customers by performing a variety of tasks related to the installation, maintenance,…
Added 5 hours ago
A
Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
Previous experience as a PRM or senior AMO maintenance manager.
Added 5 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 5 hours ago
Marine Operations & Logistics Manager
Amrize
Coquitlam, BC
Join Amrize as a Marine Operations & Logistics Manager and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 5 hours ago
Account Manager
Amrize
AB · Calgary, AB
Join Amrize as a Account Manager and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building North…
Added 5 hours ago
Environment Coordinator
Amrize
Coquitlam, BC
Reporting to the Sr. Manager, Environment - Western Canada, this position will assist in optimizing environmental management practices and maintaining environmental compliance with all…
Added 5 hours ago
Quarry Supervisor
Amrize
Saint-Constant, QC · St Constant, Queb
Execute instructions set by the Site Manager, ensuring proper operational guidelines and parameters are followed.
Added 5 hours ago
CP
AI Product Owner
Constellation Payments
Toronto, ON
- Full-time
3+ years as a Product Owner, Technical Product Manager or equivalent, owning a backlog and delivering software with an Agile engineering team.
Added 5 hours ago
WP
Enclosure Project Manager - Diagnostics
Walter P Moore
Toronto, ON
- Full-time
M.S. in Civil Engineering, M.S. in Architectural Engineering, or Master of Architecture in Building Science/Building Enclosures/ Historic Preservation.
Added 6 hours ago
Estimator
State Window Corporation
Vaughan, ON
Reports directly to the Estimating Manager. The Estimator is responsible for preparing accurate and timely takeoffs for projects involving Window Wall, Curtain Wall, Railings, Metal Panels,…
Added 8 hours ago
T
Service Technician
Thermon
AB · Edmonton, AB
- Full-time
Complete other service, repair, or production tasks assigned by the supervisor or manager.
Added 8 hours ago
AC
Supply Chain Manager
Aston Carter
Acheson, AB
- $52 to $62 CAD / hour
- Contract
…projects heading toward delivery. They need a Supply Chain Manager to lead procurement and own the material plan, from the bill of materials through to delivery on the shop floor. Long-lead…
Added 9 hours ago
T
Assembler (Cata-Dyne)
Thermon
AB · Edmonton, AB
- Full-time
Perform other duties as assigned by the Supervisor or Production Manager.
Added 9 hours ago
H
Branch Operations Manager, British Columbia
Hussmann
Burnaby, BC
- Full-time
The Branch Operations Manager leads the day-to-day operations of a commercial refrigeration service and installation business in British Columbia. The role is responsible for managing field…
Added 12 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…
Added 12 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…

Romet Limited

Customer Quality Technologist (6 months assignment)

ON, Canada
Mississauga, ON, L4W 2S5, Canada

Hourly Rate: $26.00 - $28.50 · Full-time

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Job details

Pay: Hourly Rate: $26.00 - $28.50
Job type: Full-time
Experience: Minimum of 2 years of experience in quality, manufacturing, engineering technology, customer complaint investigation, or technical problem resolution
Posting language: English
Posted: Nov 8, 2026

Original job description

JOB TITLE: Customer Quality Technologist (6-mth assignment)

Location: Mississauga

Hourly Rate: $26.00 - $28.50

Reason for Opening: New headcount

Why you should come work with the Romet Team:

We offer market competitive starting rates
Paid breaks
Start earning overtime after 40 hours per week
Shift premiums
Training opportunities, a great team and more!

ROMET Limited was founded in 1972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.

Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Platinum winner for Best Managed Companies in Canada for ten consecutive years.

We are currently looking for an Customer Quality Technologist to join our busy and growing manufacturing company. The successful candidate will be engaged in elevating the department and company to the next level. The incumbent will be forward looking and thrive in a culture of continuous improvement.

For the right person this is an exciting opportunity to be developed and invested in to become an integral member of the Anodizing team. We are looking for a highly motivated, focused, and outgoing person who wants to springboard their career with a thriving manufacturing company. You will be provided the coaching and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past experiences.

You will learn our business during your training with our experts in Anodizing.

If you are excited at the prospect of joining an award winning, high growth, technically relevant organization this may be the opportunity you.

GENERAL ACCOUNTABILITY

Reporting directly to the Quality Systems Manager, the Customer Quality Technologist supports the timely resolution of customer concerns raised through CASES (customer complaints). The role is primarily responsible for coordinating and supporting the 24-hour fast response process, containing customer risk, troubleshooting reported issues, and advancing concerns through the issue resolution process. Using structured problem-solving methods, the role develops immediate corrective actions and works with cross-functional teams to determine root causes and implement effective long-term corrective actions.

Key Job Responsibilities and Accountabilities:

Monitor and support customer concerns entered through CASES, ensuring each concern is promptly acknowledged, assessed, documented, and advanced through the defined issue resolution process
Coordinate the 24-hour fast response process, including initial problem definition, risk assessment, containment, evidence gathering, preliminary analysis, and communication of immediate actions
Engage Quality, Operations, Manufacturing Engineering, Product Development, Supply Chain, Customer Care, and any other staff required to investigate and resolve customer concerns
Perform product and process troubleshooting using available complaint details, returned product, production records, test data, drawings, specifications, and other relevant evidence
Apply structured root-cause analysis methods, including 5-Why analysis and fishbone analysis, to identify potential causes and guide investigation activities
Develop, document, and coordinate immediate containment and corrective actions to protect the customer and prevent additional non-conforming product from escaping
Work with cross-functional owners to define, implement, and verify sustainable long-term corrective actions that address confirmed root causes
Maintain complete and accurate CASES records (issue descriptions, investigation evidence, containment actions, root-cause analysis, corrective actions, ownership, due dates, closure rationale)
Prepare concise customer-issue updates and internal summaries that clearly communicate risk, status, actions, responsibilities, and next steps
Support evaluation/testing of returned products, arrange additional technical analysis when required
Escalate high-risk, recurring, safety-related, or time-sensitive customer concerns to the Quality Systems Manager and appropriate stakeholders
Identify complaint trends, recurring failure modes, and recommend process, product, test, inspection, documentation, or training improvements
Support corrective action effectiveness reviews and confirm that implemented actions have reduced or eliminated recurrence
Participate in continuous improvement activities related to customer complaint response, problem-solving quality, response time, and closure discipline
Provide technical and quality support to Operations and other departments when customer concerns indicate potential manufacturing or process issues
All other duties and projects as assigned

Skills and Qualifications:

Strong analytical, troubleshooting, and structured problem-solving skills
Practical knowledge of root-cause analysis and corrective action methods, including 5-Why and fishbone analysis
Ability to respond quickly, organize facts, and establish containment under time-sensitive conditions
Strong written and verbal communication skills, with the ability to prepare clear technical summaries and work effectively with cross-functional teams
Strong attention to detail and disciplined documentation practices
Team-oriented, adaptable, and comfortable working across Quality, Operations, Engineering, Customer Care, and Supply Chain Ability to manage multiple customer concerns, priorities, owners, and due dates concurrently
Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
Working knowledge of ISO 9001, nonconformance control, corrective action, inspection, testing, and manufacturing quality practices is preferred
Ability to interpret drawings, specifications, work instructions, test results, and production records

Educational/Experience Requirements:

College diploma or university degree in quality, mechanical, industrial, manufacturing, electronics, engineering technology, or a related technical discipline
Minimum of 2 years of experience in quality, manufacturing, engineering technology, customer complaint investigation, or technical problem resolution
Experience investigating product or process failures in a manufacturing environment is preferred
Experience with formal corrective action methods (i.e. 8D, CAPA, or equivalent) is considered an asset
Experience with customer complaints, quality management, ERP, or case-management systems is preferred
Quality-related training or certification, such as internal auditor, root-cause analysis, or Lean Six Sigma, is considered an asset

Romet Limited is an equal opportunity employer which values diversity and inclusivity in the workplace. We strive to create an inclusive environment for all candidates. If a candidate has specific requirements or needs reasonable adjustments to participate in the application or interview process, please let your TA Specialist know at the time of receiving an interview invite so we can accommodate accordingly. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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More about this job

Responsibilities

The Customer Quality Technologist coordinates the 24-hour fast response process to resolve customer complaints and mitigate risks. They perform root-cause analysis and collaborate with cross-functional teams to implement effective corrective actions.

Requirements

Candidates must have a college diploma or university degree in a technical discipline and at least 2 years of experience in quality, manufacturing, or engineering. Proficiency in structured problem-solving methods and strong documentation skills are required.

Skills

Root-cause analysis
5-Why analysis
Fishbone analysis
Troubleshooting
Quality management
Corrective action
Technical documentation
Data analysis
Cross-functional collaboration
Risk assessment
Manufacturing processes
ISO 9001
Microsoft Office
Communication
Attention to detail

Benefits

Market competitive starting rates
Paid breaks
Overtime pay
Shift premiums
Training opportunities

Visa sponsorship

Not detected in the job text

Keywords

Quality Technologist
Manufacturing
Anodizing
Customer Quality
Root-cause analysis
Corrective action
5-Why
Fishbone
ISO 9001
Nonconformance control
ERP
CAPA
8D
Lean Six Sigma
Natural gas industry
Quality systems
Technical support
Product troubleshooting
Risk assessment
Continuous improvement

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