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Added 5 mins ago
Supervisor, Water Treatment
SSR Mining Inc.
Saskatoon, SK
Full-time
JOIN OUR TEAM: poised for growth and delivering excellence in all that we do.
Added 5 mins ago
Journeyman Mechanic
Finning
AB · Edmonton, AB
Full-time
Finning is growing fast - and so are the opportunities! We’re hiring Heavy Duty Mechanics to support our expanding operations and ongoing projects.
Added 5 mins ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 5 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 5 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 5 mins ago
Quality Technician
Husky Technologies
Bolton, ON
Full-time
…career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the Husky…
Added 5 mins ago
Intermediate Systems Engineer
Leonardo Canada
Ottawa, ON
Full-time
We are seeking several highly skilled and motivated Intermediate Systems Engineer to join our growing engineering team in Ottawa and actively contribute to the design, development,…
Added 5 mins ago
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 5 mins ago
Product Development Engineer|
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 5 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 5 mins ago
Store Manager
COS
Montreal, QC
Full-time
…attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online.…
Added 6 mins ago
Associé aux opérations logistiques
Lineage
Montreal, QC
Full-time
…Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn…
Added 6 mins ago
Logistics Associate
Lineage
Montreal, QC
Full-time
Reporting to the Transportation Supervisor the Logistics Associate focuses on documentation integrity, audit support, and administrative follow-through, enabling smooth execution and…
Added 6 mins ago
Data and AI Customer Solutions Architect
Softchoice
Toronto, ON
…technology to drive real, measurable results? As a pivotal member of our team, you won’t just be selling solutions - you’ll be empowering our customers to unlock the full potential of…
Added 21 mins ago
Kitchen General Helper - Mackenzie Richmond Hill Hospital Busy Retail Food Site: (0087198005)
Sodexo Canada Ltd
Richmond Hill, ON
Part-time
The Team Member is responsible for providing excellent customer service, preparing food and beverages according to Tim Hortons and Sodexo standards, maintaining food safety standards, and…
Added 35 mins ago
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 35 mins ago
Delivery Service Specialist
Metro Supply Chain
Quebec, QC
Full-time
…more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner…
Added 35 mins ago
Proposal & Commercial Operations Lead
Metro Supply Chain
Mississauga, ON
Full-time
The Proposal & Commercial Operations Lead plays a critical role in supporting Metro Supply Chain's revenue growth objectives by leading the preparation and management of customer-facing…
Added 35 mins ago
Billing & Client Support Coordinator
McGovern Hurley LLP
Toronto, ON · North York, ON
$45,000 to $60,000 CAD / year
Full-time
Provide hands-on administrative and clerical support to the Administration team, helping to manage priorities, coordinate deliverables, and ensure efficient day-to-day operations.
Added 35 mins ago
Senior Operations Manager - Warehousing
Metro Supply Chain
Calgary, AB
Full-time
The Senior Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation which includes supervision of the team members, receiving, storage, distribution,…
Added 35 mins ago
Manager, Customer Experience - Galerie Aylmer (Part-Time 18.75 hours /week)
Emplo Inc.
Gatineau, QC
Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 35 mins ago
Équipier et Équipière à temps partiel Starcité Gatineau
Emplo Inc.
Gatineau, QC
Cineplexs Cast Members are an integral part of the team who provide an exceptional entertainment experience to each and every guest. Cast Members have a range of responsibilities each of…
Added 36 mins ago
Receptionist/Concierge
Chartwell
Guelph, ON
Part-time
…clerical and receptionist duties associated with the daily operations at the residence, while consistently maintaining a safe and secure environment. As an employee of Chartwell, you can…
Added 1 hour ago
Care Coordinator | Lifemark CORE Physiotherapy & Rehabilitation
Lifemark Health Group
Sackville, NB
Full-time
Are you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work and quality? If so, look no…
Added 1 hour ago
Product Operations Lead | Pacific Centre
lululemon
Vancouver, BC
Full-time
The Product Operations Lead is a part of the store leadership team responsible for executing on the store product strategy, including product operations and inventory management. They are…

RONA

Customer Service Associate - Lumber

Ottawa, ON, Canada
Nepean, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!

Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our store well organized will enable you to access a rewarding job while actively contributing to our success.

Your role:

Assist customers with their information/product requirements in the store or over the telephone
Prepare special orders, obtain the required information and specifications from customer, contact Special Order Purchaser to establish and confirm price and available delivery date
Maintain entire store, including ensuring area is well stocked and merchandised with current product levels and information signage. Monitor inventory levels, perform inventory counts, and highlight inventory concerns
Keep current on flyer and promotional events
Actively strive to increase product knowledge, understand application and/or renovation techniques, and improve selling skills by participating in available training sessions
Other related tasks to ensure the store runs smoothly

What we're looking for:

Effective selling skills and a commitment to providing excellent customer service are essential
Good communication and interpersonal skills are needed to assess customer requirements and make recommendations
Some experience in a customer-focused role is required
The ability to perform work duties involving stretching, bending, lifting, and carrying medium to heavy products is required

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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More about this job

Responsibilities

Assist customers in person and by phone, provide product guidance, and prepare special orders by confirming specifications, pricing, and delivery dates. Maintain store presentation and stock, monitor inventory, stay informed about promotions, and build product and selling knowledge through training.

Requirements

Some experience in a customer-focused role is required, along with effective selling skills and a commitment to excellent customer service. Candidates need strong communication and interpersonal skills and must be able to stretch, bend, lift, and carry medium to heavy products.

Skills

Customer Service
Selling Skills
Product Knowledge
Customer Needs Assessment
Product Recommendations
Communication
Interpersonal Skills
Special Order Management
Inventory Monitoring
Inventory Counting
Merchandising
Store Organization
Promotional Awareness
Lifting And Carrying

Benefits

Inclusive And Safe Working Environment
Work-Life Balance
Employee Discounts
Insurance
Annual Salary Review
Telemedicine
Career Advancement Opportunities
Teamwork
Ongoing Training
Student Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Lumber
Product Information
Special Orders
Customer Requirements
Pricing
Delivery Dates
Inventory Management
Inventory Counts
Stocking
Merchandising
Product Signage
Promotional Events
Product Knowledge
Renovation Techniques
Selling Skills
Store Operations

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