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Added 7 mins ago
S
Director, Digital Experience Platforms
Sobeys
Montreal, QC
- Full-time
The Director, Digital Experience Platforms (DXP) is accountable for the strategy, engineering delivery, operations, reliability, and evolution of all customer-facing digital experience…
Added 7 mins ago
A
Bilingual Supervisor, New Accounts, Temporary
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Temporary
Reporting to the Manager, Operations, the Bilingual Supervisor, New Accounts is responsible for the supervision of opening, maintaining and closing accounts across various Aviso platforms…
Added 10 mins ago
AW
Bilingual Supervisor, New Accounts, Temporary
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Temporary
- Remote
Reporting to the Manager, Operations, the Bilingual Supervisor, New Accounts is responsible for the supervision of opening, maintaining and closing accounts across various Aviso platforms…
Added 10 mins ago
AW
Bilingual Supervisor, New Accounts, Temporary
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Temporary
- Remote
Reporting to the Manager, Operations, the Bilingual Supervisor, New Accounts is responsible for the supervision of opening, maintaining and closing accounts across various Aviso platforms…
Added 10 mins ago
AW
Bilingual Supervisor, New Accounts, Temporary
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Temporary
- Remote
Reporting to the Manager, Operations, the Bilingual Supervisor, New Accounts is responsible for the supervision of opening, maintaining and closing accounts across various Aviso platforms…
Added 25 mins ago
FB
Helper
Foundation Building Materials
Winnipeg, MB
- Other
…industry. As a Helper, you will be a key contributor to the success of our daily operations by supporting the safe, accurate, and timely loading and unloading of materials. With a…
Added 25 mins ago
FB
Warehouse Associate
Foundation Building Materials
Kingston, ON
- Other
…development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse…
Added 25 mins ago
AC
Associate Financial Consultant - Kirkcaldy Branch - 18 Month Term
Assiniboine Credit Union
Brandon, MB
- Full-time
Reporting to the Branch Manager, the Associate Financial Consultant plays a vital role in supporting members with their everyday banking needs while building and retaining meaningful…
Added 25 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Toronto, ON
- From $21.5 CAD / hour
- Full-time
Provide hands-on support to daily operations by assisting with cashier coverage, customer service, overrides, schedule maintenance, cart retrieval, and general store cleanliness.
Added 25 mins ago
FB
Bakery Department Manager
Farm Boy Inc.
Collingwood, ON
- $55,000 to $60,000 CAD / year
- Full-time
…the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and…
Added 25 mins ago
FB
Chef Department Manager
Farm Boy Inc.
Whitby, ON
- $57,500 to $62,500 CAD / year
- Full-time
…the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and…
Added 25 mins ago
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Territory Manager
Signode
Quebec, QC
- Full-time
…software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted…
Added 36 mins ago
NC
Pharmacy Manager
North Central Co-op CRS
AB · Edmonton, AB
- Full-time
We are currently recruiting for two Pharmacy Manager opportunities within our Pharmacy Division: one at our Hawkstone Pharmacy (Edmonton) location and one at our Riverside Pharmacy (St.…
Added 41 mins ago
LC
Pharmacy Manager
Loblaw Companies Limited
Red Deer, AB
- Full-time
This position reports to the Director of Pharmacy Operations and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet…
Added 41 mins ago
Quality Assurance & Training - Quality Assurance & Training Coordinator
OTIP Group of Companies (OTIP, Orbit, Curo)
Wetaskiwin, AB · Edmonton, AB
Keeps customer information confidential to protect operations. Ensures staff audit summaries and action plans are filed appropriately.
Added 41 mins ago
NC
Receptionist
Northleaf Capital Partners
Toronto, ON
- Full-time
Partner with the Executive Assistants, Facilities Coordinator and Premises Manager to ensure the office is prepared for client meetings, events, and day-to-day operations
Added 41 mins ago
UO
Senior Manager, Capital Projects and Building Services
University of British Columbia
Vancouver, BC · UBCV | Doug Mitchell Thunderbird Sports Centre (THUN)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Facilities and Operations Management | Athletics and Recreation
Added 41 mins ago
T
Senior Business Analyst
TD
Toronto, ON · Montreal, QC
- Full-time
With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who provide…
Added 41 mins ago
T
Wealth Operations Officer III
TD
Toronto, ON
- Full-time
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Added 41 mins ago
T
Treasury Associate Program
TD
Toronto, ON
- Full-time
Mentorship is a big part of this program. You will be supported by a robust team of colleagues, peers, advisors and Executive mentors to ensure your growth, development and success.
Added 41 mins ago
T
IT Audit Manager I (ATH 1057)
TD
Toronto, ON
- Full-time
…risks of today and around the corner and help keep our daily operations running smoothly for our…
Added 41 mins ago
T
Personal Banking Associate - Woodstock
TD
Woodstock, NB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 41 mins ago
T
Customer Experience Associate - Sackville
TD
Lower Sackville, NS
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 55 mins ago
CA
Maintenance Technician
Centurion Asset Management Inc.
AB · Edmonton, Alberta
- Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 55 mins ago
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Phones and Cashier Support
CHANEL
Toronto, ON · HOLT RENF. TORONTO YORKD FA
- Full-time
Successful experience of at least 1-3 years in customer service. Retail operations and/or phone customer service is an asset;

RONA

Department Manager - Customer Experience

Nanaimo, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: 5 years experience in personnel management
Posting language: English
Posted: Oct 5, 2026

Original job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!

Become an essential part of the Rona team! Make a difference in an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer experience and playing a central role in our store's growth!

Your role:

Supervise work according to set priorities and the company’s requirements
Resolve any issue that may arise while ensuring customer satisfaction
Carry out merchandising duties according to the Store Manager’s directions
Supervise the replenishment process
Manage promotional activities according to sales, company initiatives. Be aware of current trends and competitors to help develop effective marketing strategy
Assist in recruiting staff for the department under your responsibility
Determine work schedule while complying with the established labour budget and ensuring that customer needs are met
Coach, encourage, and motivate teams
Other related tasks to ensure the store runs smoothly

What we're looking for:

5 years experience in personnel management
Experience managing a retail business
Strong leadership skills, resourceful and autonomous
Excellent communication skills

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

Apply About employer

More about this job

Responsibilities

Supervise department operations, resolve customer issues, oversee merchandising and replenishment, and manage promotional activities in line with company priorities. Support recruitment and scheduling, stay informed about market trends and competitors, and coach and motivate the team.

Skills

Personnel Management
Retail Business Management
Leadership
Customer Service
Problem Resolution
Merchandising
Inventory Replenishment
Promotional Activities
Marketing Strategy
Recruitment
Workforce Scheduling
Labour Budget Management
Coaching
Team Motivation
Communication

Benefits

Inclusive And Safe Working Environment
Work-Life Balance
Employee Discounts
Insurance
Annual Salary Review
Telemedicine And Pharmacy Services
Advancement Opportunities
Teamwork And Ongoing Training
Comprehensive Training Program
Student Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Satisfaction
Department Management
Personnel Management
Retail Business Management
Leadership
Merchandising
Replenishment
Promotional Activities
Sales
Marketing Strategy
Competitor Analysis
Recruitment
Workforce Scheduling
Labour Budget
Coaching
Team Motivation
Customer Service
Store Operations

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