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EC
Multi-Discipline Project Manager, Defence
Englobe Corp.
Dartmouth, NS
- $44.42 to $106.25 CAD / hour
- Full-time
- On-site
…innovation and collaboration are an integral part of our daily operations . Englobe - Who we are At Englobe, our rigor is matched by sincere care for our colleagues, our customers, our…
Added 7 mins ago
W
(CAN) Manager, Production (Days)
Walmart
Maple, ON
- Full-time
Reporting to the Assistant General Manager, this position is responsible for optimizing product flow through the DC, resulting in timely, accurate store fulfillment. Utilizing an in depth…
Added 8 mins ago
MN
Cultural Connections Supervisor
Métis Nation-Saskatchewan
SK · Saskatchewan, Canada
- Full-time
…culture, language, and heritage. Under the supervision of the CFS Manager and the Director of CFS, the Cultural Connections Supervisor will be responsible for design, creation, and…
Added 8 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Lac-Mégantic, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 8 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Montreal, QC
- Contract
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 8 mins ago
BR
Cafe Manager
Back Road Coffee Roasters
Mississauga, ON
- Full-time
If you're looking for a quiet manager role where you just "keep things running", this isn't it. If you want to build something, lead from the front and make a place people talk about, we…
Added 9 mins ago
Diagnostic Imaging Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Diagnostic Imaging (DI) Manager of Operations, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 13 mins ago
CA
Quality Assurance Lead Hand (Monitor)
Cooke Aquaculture Inc.
St. George, NB
- $20.5 to $45.41 CAD / hour
- Full-time
- On-site
…George, NB facility. Cooke is a global seafood company with operations in North America, Europe, and South America. Our company's success is driven by our dynamic, highly skilled and…
Added 14 mins ago
VP
Artistic Manager
Victoria Playhouse
Victoria, PE
- Other
The Victoria Playhouse is seeking a versatile, visionary, and community-minded Artistic Manager to lead creative programming and to take part in day-to-day operations. In a small rural…
Added 17 mins ago
SH
Sales Manager
Sandman Hotel Group
Prince George, BC
- $54,000 to $64,000 CAD / year
- Full-time
- On-site
…maintain as well as build the existing client base. The Sales Manager will be based in Prince George.Our Managers understand the meaning of true Customer Service; they are professional,…
Added 22 mins ago
W
(CAN) Food Lead Department Manager
Walmart
Sainte-Agathe-des-Monts, QC
- Full-time
The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient daily execution. This…
Added 22 mins ago
W
(CAN) Overnight Lead Department Manager
Walmart
Sainte-Agathe-des-Monts, QC
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
Added 37 mins ago
W
(CAN) Cosmetics Associate (Part Time - Temporary)
Walmart
London, ON
- Part-time
Refers appropriate service and transactional requests to the Customer Service Manager as needed and supports Front End and store operations when required.
Added 37 mins ago
W
Overnight Lead Department Manager
Walmart
Dartmouth, NS
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
Added 37 mins ago
W
(CAN) Relief Pharmacist, Full Time
Walmart
North Battleford, SK · Prince Albert, SK · Saskatoon, SK
- Full-time
The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 37 mins ago
W
(CAN) Overnight Remodel Associate
Walmart
Hamilton, ON
- Full-time
An overnight remodel associate works with the Overnight Remodel Manager to establish standards in newly renovated departments. They complete modulars, ensure high-ticket merchandise is…
Added 37 mins ago
W
(CAN) Pharmacy Manager
Walmart
Bridgewater, NS
- Full-time
The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see that the Pharmacy…
Added 37 mins ago
W
Directs Store Delivery Associate
Walmart
Toronto, ON
- Part-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 37 mins ago
W
(CAN) Cosmetics Associate
Walmart
Waterloo, ON
- Part-time
Refers appropriate service and transactional requests to the Customer Service Manager as needed and supports Front End and store operations when required.
Added 37 mins ago
W
(CAN) Customer Service Manager
Walmart
Flin Flon, MB
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 37 mins ago
W
(CAN) Consumables Associate
Walmart
Dryden, ON
- Full-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 37 mins ago
W
(CAN) Overnight Assistant Manager
Walmart
Halifax, NS
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 37 mins ago
W
(CAN) Consumables Associate
Walmart
Labrador City, NL
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 37 mins ago
W
(CAN) Consumables Associate
Walmart
Brampton, ON
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 37 mins ago
W
Staff Pharmacist
Walmart
Waterloo, ON
- Part-time
The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received during patient…

RONA

Department Manager - Customer Experience

Nanaimo, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: 5 years experience in personnel management
Posting language: English
Posted: Oct 5, 2026

Original job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!

Become an essential part of the Rona team! Make a difference in an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer experience and playing a central role in our store's growth!

Your role:

Supervise work according to set priorities and the company’s requirements
Resolve any issue that may arise while ensuring customer satisfaction
Carry out merchandising duties according to the Store Manager’s directions
Supervise the replenishment process
Manage promotional activities according to sales, company initiatives. Be aware of current trends and competitors to help develop effective marketing strategy
Assist in recruiting staff for the department under your responsibility
Determine work schedule while complying with the established labour budget and ensuring that customer needs are met
Coach, encourage, and motivate teams
Other related tasks to ensure the store runs smoothly

What we're looking for:

5 years experience in personnel management
Experience managing a retail business
Strong leadership skills, resourceful and autonomous
Excellent communication skills

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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More about this job

Responsibilities

Supervise department operations, resolve customer issues, oversee merchandising and replenishment, and manage promotional activities in line with company priorities. Support recruitment and scheduling, stay informed about market trends and competitors, and coach and motivate the team.

Skills

Personnel Management
Retail Business Management
Leadership
Customer Service
Problem Resolution
Merchandising
Inventory Replenishment
Promotional Activities
Marketing Strategy
Recruitment
Workforce Scheduling
Labour Budget Management
Coaching
Team Motivation
Communication

Benefits

Inclusive And Safe Working Environment
Work-Life Balance
Employee Discounts
Insurance
Annual Salary Review
Telemedicine And Pharmacy Services
Advancement Opportunities
Teamwork And Ongoing Training
Comprehensive Training Program
Student Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Satisfaction
Department Management
Personnel Management
Retail Business Management
Leadership
Merchandising
Replenishment
Promotional Activities
Sales
Marketing Strategy
Competitor Analysis
Recruitment
Workforce Scheduling
Labour Budget
Coaching
Team Motivation
Customer Service
Store Operations

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