Dispatcher
- Toronto, ON, Canada
- Etobicoke, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
Be a pillar of operational excellence! As a dispatcher, you’ll play a key role in optimizing delivery efficiency, balancing customer needs with RONA operational standards.
Your role:
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
Be a pillar of operational excellence! As a dispatcher, you’ll play a key role in optimizing delivery efficiency, balancing customer needs with RONA operational standards.
Your role:
- Schedule delivery requests per company policies and specific customer needs to enhance efficiency
- Review shipping notes to identify and correct errors (e.g., street names, duplicates, SKUs)
- Optimize delivery routes to maximize vehicle capacity and reduce travel time and distance
- Assign vehicles and drivers to routes while ensuring proper management of specialty products
- Conduct daily checks to ensure all next-day orders are planned and ready
- Communicate staffing and equipment requirements to manager and handle daily operations (calls, emails)
- Coordinate with dispatch to address requests, maintain driver logs, and resolve issues in real time
- Experience in logistics scheduling and coordination, with experience in logistics scheduling, factoring in delivery constraints, traffic, and vehicle specifics
- Understanding of building materials and related products, as well as inventory levels
- Leadership skills, with a talent for motivating, delegating and communicating effectively
- Keen attention to detail and quick adaptability to the unexpected
- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more!
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
More about this job
Responsibilities
Schedule delivery requests, review shipping notes, optimize routes, and assign vehicles and drivers while accounting for customer needs, vehicle capacity, and specialty products. Ensure next-day orders are ready, communicate staffing and equipment needs, and coordinate daily dispatch operations and real-time issue resolution.
Requirements
Candidates should have experience in logistics scheduling and coordination, including accounting for delivery constraints, traffic, and vehicle specifics. They should understand building materials and inventory levels and demonstrate leadership, effective communication, attention to detail, and adaptability.
Skills
- Logistics Scheduling
- Delivery Coordination
- Route Optimization
- Shipping Documentation Review
- Vehicle And Driver Assignment
- Inventory Awareness
- Building Materials Knowledge
- Leadership
- Delegation
- Communication
- Attention To Detail
- Problem-Solving
- Adaptability
- Driver Log Management
- Operational Coordination
Benefits
- Inclusive And Safe Working Environment
- Work-Life Balance
- Employee Discounts
- Insurance
- Annual Salary Review
- Telemedicine And Pharmacy Services
- Advancement Opportunities
- Teamwork And Ongoing Training
- Comprehensive Training Program
- Student Incentive Program
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Retail
- Management & Leadership
- Customer Service & Support
Keywords
- Logistics
- Delivery Scheduling
- Dispatch
- Route Optimization
- Shipping Notes
- Vehicle Capacity
- Delivery Routes
- Driver Assignment
- Specialty Products
- Next-Day Orders
- Staffing Requirements
- Equipment Requirements
- Driver Logs
- Real-Time Issue Resolution
- Building Materials
- Inventory Levels
- Customer Needs
- Operational Standards
- Traffic Constraints