Jobs in Canada

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Added 4 mins ago
Business Sales Consultant
Rogers Communications
Burnaby, BC · North Vancouver, BC · Surrey, BC · Vancouver, BC · Calgary, AB
As a Business Sales Consultant, you'll be responsible for driving sales of our services to small and medium businesses within the region you live.
Added 4 mins ago
WD-Credit Coordinator
Winpak
Winnipeg, MB
Full-time
…limits and terms granted, while providing notice to the Credit Manager of high-risk accounts and orders on credit…
Added 4 mins ago
Management Trainee
Enterprise Holdings
Timmins, ON
Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 4 mins ago
Management Trainee
Enterprise Holdings
Pembroke, ON
Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 4 mins ago
(sr) Branch Service Manager (Maritimes)
Konica Minolta Business Solutions (Canada) Ltd.
Concord, ON · Dartmouth, NS
Full-time
 Participate and encourage Sales/Service meetings
Added 4 mins ago
Account Specialist, Growth
1Password
Remote, Canada
Full-time · Remote
…a high-volume book of business, guide customers through the sales process, and identify opportunities to expand their use of the 1Password platform. Reporting to the Manager of VSB Growth,…
Added 4 mins ago
Technical Training Instructor
MSX International
Mississauga, ON
$95,000 to $115,000 USD / year
Full-time
…businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With…
Added 4 mins ago
Seasonal Market Sales Associate/Barista (Part-Time & Full-Time) - Eataly Distillery District
Eataly North America
Toronto, ON
$18 CAD / hour
Full-time · Part-time · Contract
The Market Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian treats. The Market Associate…
Added 4 mins ago
Regional Sales & Operations Manager
Cornerstone Building Brands
Winnipeg, MB
Full-time
Reporting to the designated Sales leader, the Regional Manager, Sales & Operations is accountable for the overall performance of the Manitoba and Saskatchewan market. This role leads…
Added 20 mins ago
Seasonal Market Sales Associate/Barista (Part-Time & Full-Time) - Eataly Distillery District
Eataly
Toronto, ON
$18 CAD / hour
Full-time · Part-time · Contract
The Market Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian treats. The Market Associate…
Added 20 mins ago
Sales Engineer
GuestTek Interactive Entertainment Ltd.
Canada
Full-time
The Sales Engineer participates as a member of a regional sales team by applying sound technical and product knowledge in support of full cycle sales efforts.
Added 20 mins ago
Quality & Compliance Specialist
North American Freight Group Inc
Barrie, ON
Full-time
…consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide…
Added 20 mins ago
(sr) Technology Sales Representative (Edmonton)
Konica Minolta Business Solutions Canada
AB · Edmonton, AB
Full-time
Prepare and present weekly business overviews for the sales manager and subject matter experts
Added 20 mins ago
Financial Service Manager - Newmarket Nissan Infiniti (26288)
Zanchin Automotive Group
Newmarket, ON
Full-time
Financial Service Manager career and employment opportunity awaits you.
Added 20 mins ago
Technical Product Manager
Real Matters Inc.
Markham, ON
$100,000 to $120,000 CAD / year
Full-time
As a Technical Product Manager at Real Matters, you’ll become an expert of our platform and turn customer and business needs into platform capabilities that deliver measurable outcomes.…
Added 20 mins ago
Store Lead
Moores Clothing
Winnipeg, MB
Full-time
Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
Added 20 mins ago
Manager, Customer Success
N-able
Ottawa, ON
Full-time
We're seeking an energetic and business-focused Manager, Customer Success in our Ottawa Collaboration Hub. In this role, you will manage and develop a Partner Success team that engages with…
Added 20 mins ago
GARAGE - Co-Manager - Toronto Eaton Centre
Groupe Dynamite, Inc Garage
Toronto, ON
Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 20 mins ago
GARAGE - Seasonal Sales Associate - Conestoga Mall
Groupe Dynamite, Inc Garage
Waterloo, ON
Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 20 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Pointe-Claire, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 20 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Regina, SK
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 20 mins ago
ACTING ASSISTANT MANAGER
Boutique La Vie En Rose
Laval, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 20 mins ago
Store Manager
Sherwin-Williams
Brampton, ON
The Store Manager is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively. This includes managing all aspects of store operations,…
Added 20 mins ago
Manager
Planet Fitness
Medicine Hat, AB
Full-time
The General Manager will oversee a beautiful $2M fitness facility with an opportunity to contribute to every level of the gym's overall success. The General Manager will lead and support a…
Added 20 mins ago
Retail Assistant Manager
Staples Inc.
Toronto, ON
Full-time
As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and…

RONA

PRO contractor customer manager

Saint-Hyacinthe, QC, Canada
St-Hyacinthe, QC, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

PRO Contractor Customer Manager

Our Expectations

The incumbent acts as an ambassador for contractor customers. Responsible for business development and customer retention, he or she works closely with the outside sales team to identify new business opportunities and develop new partnerships through a proactive prospecting approach.

Committed to delivering an exceptional customer experience, the Manager ensures customer needs are met while maintaining a high standard of service. The Manager also plays a key role in engaging, developing, and supporting team members through coaching, training, and guidance to promote performance and achievement of both individual and organizational objectives.

The Role

Develop and maintain strong business relationships with contractor customers by providing personalized consulting services and an exceptional customer experience.
Identify customer needs and propose tailored solutions to support customer retention and sales growth.
Collaborate closely with the outside sales team to expand the contractor customer base and seize new business opportunities.
Analyze sales results and key performance indicators (KPIs) of the PRO department to guide strategies and optimize departmental performance.
Ensure the implementation of corporate merchandising standards within the department, evaluate their effectiveness, and implement necessary corrective actions.
Stay informed about current market trends and competitors.
Oversee the replenishment process for department products to ensure efficient inventory management.
Engage, coach, and develop team members by providing feedback, support, and guidance in achieving their objectives.
Ensure compliance with PRO call objectives as well as all PRO service processes and directives.
Monitor departmental objectives using performance indicators and implement the necessary actions to achieve expected results.
Support the team in developing behaviors and practices that foster a best-in-class customer experience.
Actively participate in the onboarding, training, and development of department associates.

Requirements

Relevant experience in customer relationship management and the development of long-term partnerships.
Excellent communication, leadership, and analytical skills, with the ability to positively influence stakeholders.
Demonstrated ability to engage, motivate, and coach a team toward achieving objectives.
Strong organizational and planning skills, with the ability to delegate effectively.
Knowledge of products or the industry sector is considered an asset.

Apply About employer

More about this job

Responsibilities

Build and retain contractor customer relationships, identify sales opportunities, and collaborate with outside sales to grow the customer base. Monitor departmental performance, merchandising, and inventory, while coaching and developing team members to deliver excellent service and meet objectives.

Requirements

Relevant experience in customer relationship management and developing long-term partnerships is required. The role calls for strong communication, leadership, analytical, organizational, and planning skills, along with the ability to motivate and coach a team; product or industry knowledge is an asset.

Skills

Business Development
Customer Retention
Sales Growth
Team Leadership
Coaching
Training
Communication
Analytical Skills
Strategic Planning
Organization
Delegation
Inventory Management
Merchandising
Customer Experience
Performance Management

Visa sponsorship

Not detected in the job text

Keywords

Contractor Customers
Business Development
Customer Retention
Outside Sales
Prospecting
Partnership Development
Personalized Consulting
Sales Growth
Key Performance Indicators
Departmental Performance
Merchandising Standards
Market Trends
Competitor Analysis
Inventory Management
Product Replenishment
Team Coaching
Employee Training
Onboarding
Customer Experience
Service Processes
Performance Objectives
Retail

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