Specialized advisor contractor
- Saint-Hyacinthe, QC, Canada
- St-Hyacinthe, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Specialized Advisor – Contractor/Professional Customer Services
Our Expectations:
The Specialized Advisor represents the RONA brand to professional customers while focusing on business development and the retention of existing clients. This role is essential to customer satisfaction and achieving our sales objectives, all within a collaborative environment where teamwork is highly valued.
The Role:
Our Expectations:
The Specialized Advisor represents the RONA brand to professional customers while focusing on business development and the retention of existing clients. This role is essential to customer satisfaction and achieving our sales objectives, all within a collaborative environment where teamwork is highly valued.
The Role:
- Develop and maintain business relationships with professional customers/contractors by providing exceptional customer service and effectively addressing their needs.
- Respond to telephone inquiries from contractor customers.
- Communicate with customers and follow up on their orders.
- Identify customer needs and recommend tailored solutions to promote customer loyalty and sales growth.
- Act as the in-store product expert by providing product information and guidance to customers and fellow RONA associates.
- Meet Pro customer call targets.
- Collaborate with other departments and external partners to maximize sales opportunities.
- Support the implementation of corporate merchandising standards and, when necessary, propose alternative products to optimize results.
- Participate in managing inventory specific to professional customers, ensuring products are available in a timely manner to meet customer demand.
- Support the Outside Sales Representative in maintaining and expanding the customer base.
- Excellent customer service skills.
- Sales experience.
- Strong interpersonal skills and the ability to build relationships with customers.
- Comfortable using computer systems and technology.
- Experience working with contractor/professional customers is an asset.
- Knowledge of renovation and home improvement products.
More about this job
Responsibilities
Build and maintain relationships with professional customers and contractors by responding to inquiries, following up on orders, recommending tailored products, and meeting customer call targets. Support sales growth, merchandising, inventory availability, and customer-base expansion in collaboration with store teams, external partners, and the Outside Sales Representative.
Requirements
The role calls for excellent customer service, sales experience, strong interpersonal and relationship-building skills, and comfort using computer systems and technology. Experience serving contractor or professional customers and knowledge of renovation and home improvement products are assets.
Skills
- Customer Service
- Sales
- Relationship Building
- Interpersonal Communication
- Computer Systems
- Contractor Customer Service
- Renovation Products
- Home Improvement Products
- Product Knowledge
- Business Development
- Order Follow-Up
- Inventory Management
- Merchandising
- Teamwork
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Retail
Keywords
- Professional Customers
- Contractors
- Customer Service
- Business Development
- Client Retention
- Sales Growth
- Telephone Inquiries
- Order Follow-Up
- Customer Needs
- Product Recommendations
- Product Information
- Pro Customer Call Targets
- Merchandising Standards
- Alternative Products
- Inventory Management
- Outside Sales
- Renovation Products
- Home Improvement Products
- Retail
- Teamwork