Family Room Coordinator

• Location Toronto, ON
• Work location On site
• Salary$48,000 to $56,000YEAR annually
• Terms of employment Permanent employmentFull time
• Starts as soon as possible
• vacancies 1 vacancy
• Source WhoPlusYou #626198580

Family Room Coordinator, SickKids Full-time, Permanent Monday-Friday, 8:00am to 4:00pm The Organization Since 1981, Ronald McDonald House Toronto has served as a place to call home for families with seriously ill children undergoing treatment. Ronald McDonald House Toronto encompasses a House for 81 families in downtown Toronto and eight Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world. We are looking for a Family Room Coordinator to join our growing team at the Family Rooms at SickKids (The Hospital for Sick Children). About the Opportunity Reporting to the Manager, Family Rooms, the Family Room Coordinator is responsible for overseeing the day-to-day operations of the Ronald McDonald House Toronto Family Rooms located at SickKids. This position plays a key role in delivering compassionate support and services to families of seriously ill children and infants receiving hospital care. The Family Room Coordinator maintains a close rapport with all hospital staff, especially those who interact daily with the Family Room volunteers and families who use the Family Rooms. Key Accountabilities: Welcome and orient families to the family rooms, ensuring completion of check in and accurate tracking of all subsequent visits to the Rooms. Foster a welcoming and supportive environment by providing compassionate care, available services, guidance and assistance to families. Ensure Family Rooms operate according to the policies and procedures outlined in the Ronald McDonald Family Room Operating Manual. Monitor Family Room owned equipment, ensuring routine maintenance is conducted and repairs completed as required. Monitor, order and restock necessary supplies (e.g. food, toiletries) adhering to established budgets. In collaboration with Operations Lead, onboard, train for all volunteers for the Family Rooms. Participate in the Family Room volunteer workforce, providing coaching, engagement and timely feedback. Proactively gauge the health of the volunteer workforce based on key performance indicators for engagement and performance. Escalate issues as appropriate. In coordination with People & Culture, ensure staff and volunteers adhere to the Health and Safety measures, AODA, organizational policies & procedures, and other compliance matters. Ensure the Family Rooms have appropriate volunteer/staff coverage. Escalate issue as appropriate. Foster strong values-based relationships with hospital staff and other key stakeholders, such as families and community partners. Prepare accurate and timely administrative reports and documents, including shift reports, and incident reports. Ensure consistency in implementation of policies and procedures by evaluating and monitoring Family Room operations. Identify operational concerns and implement corrective measures. Escalate issues as appropriate to the Manager, Family Rooms. Participate in special projects, programming and other duties, as required. What We Offer At Ronald McDonald House Toronto, you're not just taking on a job; you're becoming part of a mission that makes a tangible difference every day. As the Family Room Coordinator, you'll play a key role in helping families feel at home when they need it most. You'll have the opportunity to work with compassionate people, enhance your skill set, and contribute to a life-changing cause. In addition to meaningful work that supports families during critical moments, we offer: Impact: Your role directly contributes to the comfort and well-being of families during some of their toughest times. Supportive Environment: Access to our Employee & Family Assistance Program, as well as a network of caring colleagues dedicated to making a difference. Competitive total rewards package including a hiring salary range of $48,000 - $56,000 , group health and dental benefits, coverage for mental health, paramedical services and much more. Access t...