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RONELLE EXPEDITING CORP

Senior Quantitative Research Analyst

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 5, 2026
Experience: 8+ years of relevant experience Market research, or insights roles
Posting language: English
Posted: Oct 6, 2026

Original job description

Location Address:Toronto/Hybrid: 3 days in-office

Anchor days: Mondays, remaining days are Flexible

Contract Duration: 11/02/2026 to 10/29/2027 (Possibility of extension)

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week

Story Behind the Need

Business group: Client Experience Management Office

Project: We are on a mission to transform our client experience function into a key value driver for Scotiabank. The Client Experience Office is pivotal in driving growth and retention by delivering exceptional client experiences that build confidence at every stage of the client journey. Both client and employee satisfaction are at the heart of what we do. Our goal is to demonstrate true client obsession.

Reason: Meet growing organization demands for client insights.

Key Accountabilities:

Supports the Client Experience Management Office in developing data-driven strategies to enhance client experience.
Aggregate data from across Canadian Banking working with Canadian Analytics and Global Brand and Customer Insights to develop a portfolio of client experience insights and analytics
Partner with cross functional partners to define business needs, shape the appropriate research approach, and provide insights that inform decision-making
Collaborate with Global Brand and Customer Insights to design end-to-end research projects
Supports change management initiatives as new operational processes and strategies are introduced
Supports the development of monthly CX reports for Canadian Banking leadership, including bespoke analysis on client behaviours and pain points.
Investigates discrepancies, reconciles source data, and monitors reporting suite to ensure reasonability
Monitor and leverage market and competitor analysis to inform strategic decisions and maintain a competitive edge.
Collaborate with cross-functional teams to align analytics strategies with business objectives and facilitate data-driven insights.
Promote continuous improvement, encouraging innovation, best practice sharing, and lessons learned to drive organizational excellence and create value.
Champion a culture of client obsession embedding and facilitating client experience excellence and alignment within the Canadian Bank.

Must have skills:

8+ years of relevant experience Market research, or insights roles
Passion for client-first thinking and client centric design
Self-starter with strong quantitative judgment and analytical skills
High level of proficiency managing large data sets
Advanced Excel (Pivot Tables, Nested Formulas, Charting) and PowerPoint
Experience with statistical analysis tools (i.e. SPSS, Q)
Proven ability to interpret data, spot patterns, anomalies, and opportunities
Previous experience presenting to senior executives and creating supporting materials

Nice to have:

• Able to manage multiple stakeholders and form cross-functional partnerships

• Able to manage multiple time-sensitive projects simultaneously

Education:

• Bachelor’s Degree level or relevant experience

Best VS. Average Candidate:

The ideal candidate will be a strong Research Analyst with:

- Market research - Supplier or Vendor side recent experience for at least 25% of their overall experience.

- Nielsen cannot be the only research background that they have

- Must have had Canadian research experience.

Candidate Review & Selection

Interview format:

2 rounds

- 1^st round 30minswith HM – Teams with the hiring manager

- 2^nd round 60 mins inperson interview with Panel and Case study presentation

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More about this job

Responsibilities

Develop client experience strategies and insights by aggregating and analyzing data, designing research projects, and partnering with cross-functional teams. Produce and monitor monthly client experience reports, investigate data discrepancies, assess market and competitor activity, and support change initiatives and continuous improvement.

Requirements

Requires at least eight years of relevant experience in market research or insights, strong quantitative judgment, and proficiency with large datasets, advanced Excel, PowerPoint, and statistical analysis tools such as SPSS or Q. Candidates should have Canadian research experience, recent supplier- or vendor-side experience, and a record of interpreting data and presenting findings to senior executives; a bachelor’s degree or relevant experience is specified.

Skills

Market Research
Client Insights
Quantitative Analysis
Data Analysis
Large Dataset Management
Advanced Excel
Pivot Tables
Nested Formulas
Data Visualization
PowerPoint
Statistical Analysis
SPSS
Q
Data Interpretation
Executive Presentations
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Client Experience Management Office
Canadian Banking
Market Research
Client Insights
Customer Insights
Quantitative Analysis
Data Analytics
Large Datasets
Advanced Excel
Pivot Tables
Nested Formulas
Charting
PowerPoint
Statistical Analysis
SPSS
Q
Research Design
Market Analysis
Competitor Analysis
Monthly Reporting
Data Reconciliation
Change Management
Cross-Functional Collaboration
Stakeholder Management
Executive Presentations
Client-Centric Design
Supplier Experience
Vendor Experience

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