Senior Storage Analyst

Duration: 12 months to start

Location: Scarborough or Toronto (Hybrid - 3 days remote and 2 days in office (flexible on days in office)

Must Haves

• 10+ years of hands-on technical working experience in supporting, deploying and interconnecting with the following NAS and SAN technologies at an enterprise scale:

• Netapp C-Mode Clusters
• Netapp MCC clusters
• Netapp SnapMirror and SnapVault
• GCNV (Google cloud Netapp Volumes)
• Netapp Storage Grid tiering solution
• NAS data migration methods and practices

• 5+ years of hands-on technical working experience with end-to-end performance monitoring through tools such as:

• On Command Unified Manager
• 3+ years of hands-on technical working experience with integration into
• GEMs or Service Now Platforms

• Can work Extended hours including:

• after standard working hours,
• Holidays
• weekends

Nice to Have

• Hands-on technical work experience in supporting, deploying and interconnecting:

• Brocade Fabric Switches
• Hitachi, Dell/EMC Powermax SAN/zFS storage solutions
• Dell/EMC ECS on-prem Object Store

• At least 3+ years of hands-on technical work experience in storage automation with some of the below skill sets:

• Python experience
• Familiar with Ansible automation
• Familiar with object-oriented Python programming (REST API endpoint, API authentication protection, asynchronous programming, multi-threading)
• Familiar with GIT protocol (Bitbucket server, Git branching model, etc…
• You possess superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.

Responsibilities

• 24/7 monitoring for alerts within the environment – e-mail/teams/SN Tickets/management escalations
• Handling of any escalations from other teams (including certificate renewals)
• 15-minute response time to P1 Pager escalations 
• Dell/EMC storage report generation and e-mail to Senior Management
• Check BSL reports on Monday to see what should be addressed for the following week
• Submit and review change tickets
• review of weekend changes
• Monitor daily inquiries about ticket status or issues (assign accordingly to resources)
• Zoning Change
• Check Dell/EMC SCG access requests
• review and closure of Service Now tickets and review all certificate renewal requests to be monitored once daily through the weekdays.
• Perform vulnerability remediation
• Perform regular/bi-annual code upgrades
• Assist with data migrations, volume/SVM creations on NAS environments

Best VS. Average Candidate:

• The ideal candidate is highly operationally focused and comfortable working extended hours, including evenings, weekends, and holidays when required. They have proven experience supporting large, global enterprise-class storage environments and possess strong problem-solving abilities with advanced CLI-based troubleshooting skills. A solid understanding of authentication and security technologies, including AD, NIS, LDAP, and SSL/TLS configurations, is highly valued, along with knowledge of encryption and data immutability concepts. The team is looking for someone who enjoys hands-on operational support, incident management, and maintaining production environments rather than focusing on engineering, architecture, or solution design.