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Added 6 mins ago
CO
Application & Integration Technical Analyst
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Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
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- $100,000 to $105,000 CAD / year
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Roots

Chef d’Équipe- Vente au Détail

Quebec, QC, Canada

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Job details

Apply by: Nov 12, 2026
Experience: Au moins 1 an d’expérience en commerce de détail, idéalement en mode.
Posting language: English · French
Posted: Oct 22, 2026

Original job description

English section of this bilingual listing.

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Chef d’Équipe- Vente au Détail

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

Read the full bilingual original

Chef d’Équipe- Vente au Détail

Chez Roots, nos chefs d’équipe sont des ambassadeurs et ambassadrices de la marque qui donnent le ton sur le plancher de vente à chaque quart. Relevant du gérant ou de la gérante de magasin, vous montrerez l’exemple, accompagnerez vos collègues sur le moment et aiderez l’équipe à faire vivre des expériences mémorables à la clientèle tout en atteignant les objectifs du magasin. En collaboration avec la direction du magasin, vous serez un leader clé sur le plancher : vous guiderez l’exécution quotidienne, motiverez l’équipe et obtiendrez des résultats grâce aux autres. Nous recherchons des personnes qui agissent avec intégrité, font preuve d’initiative, inspirent confiance et sont fières de soutenir leur équipe, leur communauté et la marque Roots.

Ce que vous ferez

Montrer l’exemple en matière de service à la clientèle, de comportements de vente et de normes du magasin afin d’offrir une expérience exceptionnelle à chaque client.
Offrir de l’accompagnement, du soutien et de la rétroaction positive sur le plancher tout au long du quart pour aider l’équipe à gagner en assurance et en compétences.
Participer à l’accueil et à la formation des membres de l’équipe nouveaux ou en développement.
Communiquer les objectifs, les priorités et l’information importante à l’équipe, et la motiver à atteindre les objectifs quotidiens de vente, d’expérience client et d’exploitation.
Aider à coordonner les efforts de l’équipe et à déléguer les tâches afin de soutenir les priorités quotidiennes, les routines du magasin et les pauses prévues.
Intervenir pour soutenir les interactions avec la clientèle et résoudre les préoccupations des clients avec une approche calme et axée sur les solutions.
Repérer les enjeux et les occasions sur le plancher, agir en conséquence et proposer des idées à la direction pour améliorer l’exécution.
Souligner et célébrer les réussites de l’équipe et les comportements positifs.
Collaborer avec la direction du magasin pour mettre en œuvre les plans d’action et transmettre de la rétroaction sur le rendement individuel et collectif.
Soutenir les opérations du magasin en l’absence de la direction : ouverture et fermeture, point de vente, dépôts quotidiens, rapports et inventaire.
Respecter et faire respecter l’ensemble des politiques, procédures et lignes directrices de l’entreprise.

Ce qui fera votre succès

Initiative
- Montre l’exemple en offrant d’excellentes expériences client, en soutenant les ventes et en accompagnant les membres de l’équipe sur le plancher.
- Anticipe les besoins de l’entreprise, repère les occasions et passe à l’action sans attendre de directives.
Collaboration
- Coordonne les efforts de l’équipe pour soutenir les priorités quotidiennes et les objectifs du magasin, sachant que le succès se mesure à l’échelle de l’équipe et non de l’individu.
- Bâtit la confiance et crée un environnement où chacun peut réussir.
Leadership axé sur la mission
- Communique clairement les attentes, offre de l’accompagnement sur le plancher et contribue à motiver l’équipe à chaque quart.
- Relie l’exécution quotidienne aux objectifs de vente, de service à la clientèle et d’exploitation, et obtient des résultats grâce aux autres.

Ce que vous apportez

Au moins 1 an d’expérience en commerce de détail, idéalement en mode. Une expérience en accompagnement, en formation ou en leadership auprès de collègues est un atout.
De l’équité, un sens des responsabilités et de la constance dans vos actions au quotidien.
Une passion pour l’expérience client et la marque Roots, ainsi que la capacité à transmettre cet enthousiasme aux autres.
Une approche axée sur l’accompagnement : vous aidez les autres à progresser tout en continuant à vous perfectionner.
De la résilience et un esprit de compétition : vous restez calme et axé(e) sur les solutions, même en période achalandée.
D’excellentes aptitudes en communication, en organisation et en résolution de problèmes.
Une expérience avec le point de vente, la manipulation d’argent et les procédures d’ouverture et de fermeture est un atout.

Exigences du poste

Disponibilité pour travailler au moins 3 quarts par semaine, y compris les soirs, les fins de semaine et les jours fériés.

Disponibilité obligatoire pendant la période achalandée des Fêtes, de la mi-novembre à la première semaine de janvier.
Capacité à rester debout et à se déplacer dans le magasin pendant de longues périodes au cours d’un quart.
Capacité à se pencher, à s’étirer, à pivoter et à déplacer de la marchandise fréquemment.
Capacité à soulever et à transporter de façon sécuritaire des charges allant jusqu’à 50 lb (23 kg).

Pourquoi vous aimerez travailler ici

Rabais employé de 50 %
Programme d’ambassadeurs de la marque
Environnement d’équipe collaboratif
Occasions de développer vos compétences en leadership et en accompagnement
Occasions d’avancement au sein de Roots

Si vous êtes passionné(e) par les gens, aimez montrer l’exemple et souhaitez aider une équipe à faire vivre des expériences client mémorables, nous serions ravis d’avoir de vos nouvelles.

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More about this job

Responsibilities

The Team Lead acts as a brand ambassador on the sales floor, guiding daily execution and motivating the team to achieve sales and customer experience goals. They also support store operations, including opening and closing procedures, inventory management, and staff training.

Requirements

Candidates must have at least one year of retail experience, preferably in fashion, with strong leadership and communication skills. The role requires availability for at least three shifts per week, including evenings, weekends, and holidays, as well as the physical ability to lift up to 50 lbs.

Skills

Customer service
Retail sales
Team leadership
Coaching
Training
Conflict resolution
Inventory management
Cash handling
Point of sale systems
Communication
Problem solving
Organization
Store operations
Merchandising

Benefits

50% Employee discount
Brand ambassador program
Leadership and coaching development opportunities
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Lifestyle brand
Team Lead
Customer experience
Sales floor
Leadership
Coaching
Operations
Inventory
Point of sale
Cash handling
Fashion retail
Brand ambassador
Teamwork
Communication
Problem solving
Store management
Merchandising

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