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Added 18 days ago
Social Media & Student Engagement Coordinator
Dexterra Group
Charlottetown, PE
Full-time
We’re looking for a creative, outgoing, and food-loving individual to join our on-campus dining team at UPEI as a Student Engagement & Social Media Coordinator.
Added 1 day ago
Coordinateur(trice) en commerce électronique / Ecommerce Coordinator
Steve Madden Canada
Pointe-Claire, QC
Full-time
Nous recherchons un Coordinateur(trice) en commerce électronique motivé qui aime la mode, qui est enthousiasmé par le monde du commerce numérique et qui a hâte d'apprendre et de grandir…
Added 1 month ago
Now Hiring: Client Advisor / Account Coordinator
AdEasy Inc.
Winnipeg, MB
Full-time
Added 2 days ago
E-Commerce Coordinator
TallGrass Natural Health
Vancouver, BC
Full-time
TallGrass Natural Health is looking for an E-Commerce Coordinator to support organic growth, on-site conversion, and merchandising execution across our portfolio of six direct-to-consumer…
Added 2 days ago
Administrative Coordinator - Finance
Retirement Concepts
Summerland, BC
$60,450 CAD / year
Temporary
Reporting to the General Manager and/or designate, the Administrative Coordinator may provide confidential administrative support to the General Manager and other members of the management…
Added 2 days ago
Administrative Coordinator - Finance
West Coast Seniors Housing Management Limited Partnership
Summerland, BC
$60,450 CAD / year
Full-time · Temporary
designate, the Administrative Coordinator may provide confidential
Added 2 days ago
Web Content Coordinator
Linen Chest
Laval, QC
Full-time
…growing rapidly, and we are looking for new talent to join our E-commerce…
Added 2 days ago
E-Commerce Coordinator
Silk & Snow
Toronto, ON
Full-time
The E-commerce Coordinator will support the day-to-day operations and optimization of Silk & Snow's online store. Reporting to the Manager, E-commerce, you'll help maintain the health of…
Added 2 days ago
E-Commerce Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
Full-time
As an E-Commerce Coordinator, you will be the bridge between our products and the thousands of customers who browse our website every day. You’ll work closely with our Development, UX/UI,…
Added 17 days ago
Coordonnateur(trice) du soutien aux marques / Brand Support Coordinator
JAM Industries
Baie-D'Urfé, QC
Full-time
Expérience dans les secteurs de l’électronique grand public, du commerce de détail, du commerce de gros ou de la distribution.
Added 3 days ago
Sales Coordinator -CPG/Retail
Upper Canada Soap
Mississauga, ON
Full-time
We are seeking a passionate and driven Sales Coordinator to join our dynamic team and contribute to the growth of our company. If you're a highly organized individual, with great…
Added 3 days ago
Intermediate Agile Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$45 to $55 CAD / hour
Contract
Experience supporting digital technology teams (e-commerce, marketing platforms, CRM, cloud applications).
Added 3 days ago
Co-op/Intern Campus Operations Coordinator
Kinaxis
Ottawa, ON
Internship
As a Campus Operations Coordinator Intern, you'll support the day-to-day operations of our campus program, helping coordinate recruitment activities, campus events, intern initiatives, and…
Added 3 days ago
HR Assistant - Payroll Coordinator
Pantos Logistics Canada Inc.
Toronto, ON · North York, ON
Full-time
…logistics services, including Ocean Freight, Air Freight, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo…
Added 3 days ago
Coordonnateur.trice marketing
CARBONLEO
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
…cumulant de nombreuses années d’expérience en immobilier et en commerce de…
Added 3 days ago
Commercial Learning & Development Training Coordinator & Project Support
Olympus Corporation
New Hamburg, ON
Full-time
Added 3 days ago
HR Assistant - Payroll Coordinator
Pantos Logistics Canada Inc.
Toronto, ON
…logistics services, including Ocean Freight, Air Freight, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo…
Added 4 months ago
sales and promotions coordinator
Sales Dynamics Inc.
Toronto, ON · North York, ON
Full-time
Conduct online marketing, E-commerce and Website promotions
Added 5 days ago
2027 Capital Markets, Global Transaction Banking, Project Coordinator (12 months)
Royal Bank of Canada
Toronto, ON
Full-time
Working towards a degree in business, commerce, or related field
Added 5 days ago
2027 Capital Markets, Global Transaction Banking, Project Coordinator (12 months)
RBC
Toronto, ON
Full-time
Working towards a degree in business, commerce, or related field
Added 5 days ago
2027 Capital Markets, Global Transaction Banking, Project Coordinator (12 months)
RBC
Toronto, ON
Full-time
Working towards a degree in business, commerce, or related field
Added 5 days ago
Représentant(e) du service à la clientèle (Customer Service Representative)
Composites One
Saint-Bruno, QC
Full-time
Minimum de 3 années d’expérience pertinente et/ou de formation dans un environnement de service à la clientèle non lié au commerce de détail.
Added 5 days ago
Transportation Coordinator
Metro Supply Chain
Mississauga, ON
Full-time
The Managed Transportation Coordinator is responsible for executing and monitoring daily shipments to ensure accuracy, efficiency, and complete end-to-end visibility. This role supports…
Added 5 days ago
Sales Coordinator
Herschel Supply Company
Vancouver, BC
Full-time
The Sales Coordinator provides operational, administrative, and systems support across the North American sales organization. Acting as a central operational connector between the internal…
Added 5 days ago
Sales Coordinator
Herschel Supply Co.
Vancouver, BC
The Sales Coordinator provides operational, administrative, and systems support across the North American sales organization. Acting as a central operational connector between the internal…

Roots

Omnichannel Operations Coordinator - E-Commerce

Toronto, ON, Canada

Experience: 1–3+ years of experience in omni-channel retail, e-commerce operations, or retail systems support (or related field).
Posting language: English
Posted: Jul 30, 2026

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Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Nature & Scope → Your Role at Roots

As the Omnichannel Operations Coordinator, you will support the day-to-day execution of omnichannel operations by coordinating activities, maintaining operational processes, monitoring performance, and assisting with issue resolution across digital and retail channels. The role is responsible for ensuring operational tasks are completed accurately and efficiently while supporting cross-functional teams in delivering a consistent customer experience.

The ideal candidate is highly organized, detail-oriented, and collaborative, with strong problem-solving skills and a customer-first mindset. They thrive in a fast-paced retail environment, effectively manage competing priorities, and coordinate operational activities while identifying and escalating issues to the appropriate stakeholders for resolution.

Key Responsibilities → How You’ll Make an Impact

Reporting & Business Insights

Generate and distribute daily, weekly, and monthly business reports, including daily sales, weekly store incentives, fulfillment SLAs as well as ad-hoc business reporting
Monitor business results, identify trends, and share observations with stakeholders to support operational planning.
Support forecasting and capacity planning for peak business periods including creating forecasts for web shipped sales and carrier forecasts.

Order Management & Fulfillment Support

Execute order flow and troubleshoot order-related issues, including cancellations, re-routing, and on-hold orders.
Coordinate day-to-day omnichannel order management activities with third-party logistics (3PL) partners, supporting efficient order fulfillment and timely resolution of operational issues.
Facilitate end-to-end Ticketing through TopDesk, including triage, escalation, and closure.
Assist with NS (OMS) promotion setups for endless aisle, configuration, and testing before launch as well as any ticketing and escalations.
Monitor and troubleshoot app errors, outages, and performance issues and support store teams with any outages and connectivity loss through TopDesk.
Maintain relationships and communication with carrier representatives and set up new carrier accounts and maintain carrier-related configurations.

Payments & Fraud Prevention

Execute the end-to-end process for gift card management, including issuance, redemption, troubleshooting, and reporting.
Facilitate the full lifecycle of chargebacks, including investigation, documentation, and timely resolution.
Facilitate the administration of payment platforms by monitoring alerts, escalating issues, and maintaining system documentation.
Maintain the integration and daily oversight of payment platforms & e-wallets such as Adyen, Shop Pay, and PayPal; ensure transactions are processed efficiently and accurately.
Generate regular payments reports and escalate trends or anomalies to appropriate stakeholders for review including orders failing due to incorrect payment methods or restricted payment type.
Provide detailed e-wallet transaction reporting (ShopPay, PayPal & Gpay) and support reconciliation with finance teams.
Collaborate with external vendors to optimize fraud prevention strategies and minimize false positives

Qualifications & Experience → The Skills You Bring

Bachelor's Degree or Diploma, preferably in Business, Marketing, or a related field.
1–3+ years of experience in omni-channel retail, e-commerce operations, or retail systems support (or related field).
Strong understanding of omnichannel strategies, e-commerce, and retail operations.
Strong analytical skills with proficiency in Excel/Sheets and experience producing business reports.
Familiarity with order management systems (OMS) and fulfillment processes; experience with NewStore a strong plus.
Experience with ticketing tools like TopDesk or Jira preferred.
Ability to interpret data trends and provide recommendations
Experience with payment gateways and payment providers including processing chargebacks preferred.
Excellent communication and collaboration skills.
Strong problem-solving and analytical abilities.
A well-defined sense of urgency negotiation, conflict resolution, and people management skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Omnichannel Operations Coordinator supports daily omnichannel operations by managing order fulfillment, troubleshooting system issues, and coordinating with 3PL partners. They are also responsible for generating business reports, monitoring payment platforms, and facilitating fraud prevention strategies.

Requirements

Candidates should have a Bachelor's degree or diploma in a relevant field and 1-3+ years of experience in omnichannel retail or e-commerce operations. Proficiency in Excel, experience with order management systems, and strong analytical and communication skills are required.

Skills

Omnichannel operations
E-commerce operations
Order management systems
Data reporting
Business insights
Fulfillment processes
Payment platforms
Fraud prevention
Excel
Google Sheets
TopDesk
Jira
NewStore
Analytical skills
Problem-solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel
E-commerce
Retail operations
Order management
Fulfillment
3PL
Reporting
Forecasting
Capacity planning
TopDesk
NewStore
Adyen
Shop Pay
PayPal
Chargebacks
Fraud prevention
Data analysis
Excel
Google Sheets
Business intelligence
Customer experience
Logistics
Payment gateways
Reconciliation
Ticketing

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