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Cash responsibilities (if applicable) require accuracy and efficiency in processing the customer order

Roots

Sales Associate - Retail Sales

Mont-Tremblant, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Nature & Scope:
Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

Key accountabilities and responsibilities include the following:

Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained
Resolving customer issues effectively at store level in a timely and positive manner.
Be a team player and contribute to the stores’ success.
Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
Keep current on our product and service updates
Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
Adhere to all Loss Prevention policies as per guidelines and policies.

Demonstrated Interpersonal Skills:

Excellent presentation skills in a retail environment
Upbeat, optimistic, passionate and friendly
Ability to understand the needs of the customer
Ability to build buy-in to an idea, a decision, an action, a product, or a service

Qualifications and Experience Required:

Retail experience preferably in apparel
Demonstrated ability to develop relationships with customers
Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
Self-starter and uses good judgment in all situations.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

Provide exceptional customer service, build lasting customer relationships, and resolve customer issues promptly and positively. Support store operations through point-of-sale transactions, merchandising, replenishment, shipment receiving, visual presentation, housekeeping, and adherence to loss prevention policies.

Requirements

Retail experience, preferably in apparel, and the ability to develop customer relationships are preferred. Candidates should understand retail operations, including store standards, cash handling, and merchandise presentation, and demonstrate sound judgment, initiative, and strong interpersonal skills.

Skills

Customer Service
Customer Relationship Building
Customer Loyalty
Issue Resolution
Teamwork
Point-of-Sale Transactions
Merchandising
Product Replenishment
Shipment Receiving
Price Markdowns
Fitting Room Upkeep
Visual Merchandising
Store Housekeeping
Cash Handling
Loss Prevention
Product Knowledge

Visa sponsorship

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Keywords

Retail Sales
Apparel
Customer Service
Customer Loyalty
Customer Relationships
Point-of-Sale Transactions
Merchandising
Shipment Receiving
Replenishment
Price Markdowns
Fitting Room Upkeep
Product Presentation
Visual Displays
Store Standards
Store Housekeeping
Store Maintenance
Cash Handling
Loss Prevention
Product Knowledge
Teamwork
Issue Resolution

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