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Added 23 mins ago
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Supervisor - Ontario Mills
Nautica
ON · Ontario, Canada
- $17.75 to $24 USD / hour
- Part-time
As a Part-Time Supervisor, you will support the management team to create the best experience for our customer and deliver desired results. You also share the responsibility to execute…
Added 39 mins ago
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Food Tasting & Guest Experience Associate (Part-Time) - Eataly Yorkville
Eataly
Toronto, ON
- $20 to $22 CAD / hour
- Part-time
This is a hospitality and education position designed for a charismatic communicator who loves Italian food, history, and culture. A Storyteller reports to the Dry Market Manager.
Added 39 mins ago
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Associé(e) ventes PRO (temps plein)
The Home Depot Canada
Montreal, QC
- Full-time
…store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department.…
Added 39 mins ago
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General Merchandise Assistant Manager
Walmart Canada
St. Albert, AB
- Full-time
Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to…
Added 39 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Grande Prairie, AB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 39 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Portage la Prairie, MB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 39 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 39 mins ago
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(CAN) Gérant du service à la clientèle
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 39 mins ago
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(CAN) Customer Service Manager
Walmart Canada
Sussex, NB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 39 mins ago
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(CAN) Gérant du service à la clientèle
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 39 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Woodstock, NB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 39 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Montreal, QC
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 39 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Niagara Falls, ON
- Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 39 mins ago
WC
Senior Manager, Strategic Initiatives- Corporate Strategy
Walmart Canada
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 39 mins ago
WC
Manager, Program Management (People Analytics)
Walmart Canada
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 39 mins ago
WC
(CAN) Food Lead Department Manager
Walmart Canada
Surrey, BC
- Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
Added 39 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Brampton, ON
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 39 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Steinbach, MB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 39 mins ago
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Senior Sales Manager
Concord Hospitality Enterprises
AB · Calgary, AB
- Full-time
As a Senior Sales Manager at a The Dorian Autograph Collection and Courtyard by Marriott Calgary Downtown you play a vital role in the hotel’s success.
Added 39 mins ago
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Cycle Counter
Sysco
Calgary, AB · Sysco Calgary
- Full-time
Assist Food Safety Program Manager in ensuring compliance to Sysco’s Food Safety Program that leads to compliance with third party certification and customer requirements.
Added 39 mins ago
TI
Associate Account Manager - Services
Trane Italia
Saint John, NB
- Full-time
…Training Program (GTP), you will assume the responsibilities of an Associate Account Manager, specializing in Systems, Services, or Controls, in a predetermined office…
Added 39 mins ago
TI
Associate Account Manager - Controls
Trane Italia
Laval, QC
- Full-time
Avoir une expérience de stage préalable chez Trane Technologies ou la capacité de commencer à travailler au bureau 3 mois avant la date de début du GTP.
Added 54 mins ago
TI
Project Manager - Equipment
Trane Italia
London, ON
- Full-time
Trane in London, ON is hiring for an Equipment Project Manager to join our team. In this role, you will be responsible for coordinating and supporting multiple smaller-scale equipment…
Added 1 hour ago
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Sales Associate
Staples Business
Toronto, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
SI
Acquisition Account Manager (Sales), Staples Promotional Products
Staples Inc.
Calgary, AB
- Full-time
2 or more years of experience in sales, business development, account acquisition, or customer service.

Roots

Team Lead

London, ON, Canada

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
Proven ability to successfully lead a sales team; viewed as a leader among peers;
Proven experience with POS management, daily banking procedures, and submitting timely reports;
Strong organization, and problem solving skills;
Passion for upholding an exceptional customer experience;
Collaborate with others, yet be self-motivated;
Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
Assist store management in conducting new associate onboarding and trainings;
Coaches associates on customer service fundamentals and provides positive feedback;
Assists in resolving customer service matters;
Oversees and delegates tasks to team to best maximize efficiency of store operations;
Communicates individual and/or team performance feedback to store management;
Ensure team receives scheduled breaks and/or meal periods;
Creates an open outward communication on the sales floor;
Ensure adherence to all company policies, procedures and guidelines;
Perform opening and closing procedures, and any inventory duties as directed.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

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More about this job

Responsibilities

The Team Lead assists store management with operational functions, daily banking, and inventory duties while motivating the team to exceed sales goals. They also provide coaching to associates, resolve customer service matters, and ensure adherence to company policies.

Requirements

Candidates must have at least one year of retail apparel experience and a proven ability to lead a sales team. Strong organizational, problem-solving, and POS management skills are required, along with availability for varied shifts including weekends and holidays.

Skills

Retail apparel
Team leadership
POS management
Banking procedures
Reporting
Organization
Problem solving
Customer experience
Coaching
Inventory management
Communication
Delegation
Training
Sales
Operational support

Benefits

Growth opportunities
Inclusive culture

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Team Lead
POS
Banking
Inventory
Customer Service
Leadership
Operations
Coaching
Training
Sales
Reporting
Organization
Problem Solving
Brand Loyalty
Onboarding
Retail Management

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