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Added 2 mins ago
Payroll Specialist
Jaybird Studios
Vancouver, BC
Part-time
…and for each other. They’re the standard we hold, the way we lead, and the reason our studios feel the way they…
Added 2 mins ago
Sr Manager, Merchandising & Supplier Management Reporting & Operations
Grainger Canada
Vaughan, ON
Full-time
Lead the Merchandising & Supplier Management Reporting & Operations team in executing product assortment strategies, managing product data, pricing, costs, and supplier performance to…
Added 2 mins ago
Lead Supervisor I
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Toronto, ON
Full-time
1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Added 32 mins ago
Store Manager (Flagship) - Montreal Eaton Centre
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Montreal, QC
Full-time
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Added 32 mins ago
Assistant Store Manager - Dix 30
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…impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering collaboration, and contributing to a culture rooted in engagement and…
Added 33 mins ago
The Shoe Co. - Store Manager
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Added 33 mins ago
Real Estate Development - Senior Designer/Designer, Low Voltage Systems
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…designing and integrating the low-voltage systems that power our retail spaces, support our operations, and enhance the client and employee experience. Working closely with internal…
Added 48 mins ago
Operations Manager (70309762)
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Assistant Store Manager - Dix 30
Reitmans (Canada) Ltée/Ltd
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…impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering collaboration, and contributing to a culture rooted in engagement and…
Added 48 mins ago
Customer Experience Leader
Indigo Books & Music
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$18.85 to $23.55 CAD / hour
Part-time
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Added 1 hour ago
Food Service Supervisor Full Time
Compass Group Canada
Hammonds Plains, NS
Full-time
Strong supervisory skills and the capability to motivate and lead staff.
Added 1 hour ago
Sr Functional IBP Analyst
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Full-time
…operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure…
Added 1 hour ago
Yard Associate
Kent Building Supplies
New Minas, NS
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 hour ago
Sr Functional IBP Analyst
Nutrien
Saskatoon, SK
Full-time
…operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure…
Added 1 hour ago
Customer Experience Leader
Indigo
Abbotsford, BC
$18.85 to $23.55 CAD / hour
Part-time
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Added 1 hour ago
Temporary Part Time Floor Leader -
Lush Fresh Handmade Cosmetics North America
Saskatoon, SK
Part-time
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and…
Added 1 hour ago
Real Estate Development - Senior Designer/Designer, Low Voltage Systems
Aritzia
Vancouver, BC
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…designing and integrating the low-voltage systems that power our retail spaces, support our operations, and enhance the client and employee experience. Working closely with internal…
Added 1 hour ago
Senior Manager, IT Infrastructure & Operations
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…excellence? We are looking for a Senior Manager, IT Infrastructure & Operations to lead the strategy, delivery, and continuous improvement of our global technology infrastructure. This is…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 hour ago
Team Lead-Retail
Roots
Lasalle, ON
…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 1 hour ago
SUPER LUXURY PARTS MANAGER - DOWNTOWN SUPER LUXURY TEAM
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Full-time
…seeking an experienced and driven Super Luxury Parts Manager to lead our Parts Department and play a key role in delivering the exceptional standards of service our clients…
Added 1 hour ago
Donations & Clothing Store Coordinator (Full -time, Permanent)
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Full-time
Comfortable taking the lead and making decisions
Added 1 hour ago
Temporary Part Time Floor Leader -
Lush Handmade Cosmetics
Saskatoon, SK
Part-time
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and…
Added 1 hour ago
Key Holder - Le Labo - Full Time - Vancouver, BC
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Proven retail experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service While not essential, previous retail operations…

Roots

Team Lead-Retail

Lasalle, ON, Canada

Posting language: English
Posted: Sep 23, 2026

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Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

WHAT WE’RE LOOKING FOR?

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
Proven ability to successfully lead a sales team; viewed as a leader among peers;
Proven experience with POS management, daily banking procedures, and submitting timely reports;
Strong organization, and problem solving skills;
Passion for upholding an exceptional customer experience;
Collaborate with others, yet be self-motivated;
Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
Assist store management in conducting new associate onboarding and trainings;
Coaches associates on customer service fundamentals and provides positive feedback;
Assists in resolving customer service matters;
Oversees and delegates tasks to team to best maximize efficiency of store operations;
Communicates individual and/or team performance feedback to store management;
Ensure team receives scheduled breaks and/or meal periods;
Creates an open outward communication on the sales floor;
Ensure adherence to all company policies, procedures and guidelines;
Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead assists in store operational functions and motivates the sales team to exceed performance goals. They also support store management with onboarding, training, and ensuring consistent, exceptional customer service.

Requirements

Candidates must have at least one year of retail apparel experience and proven ability to lead a sales team. Strong organizational skills, proficiency with POS systems, and availability for varied shifts including weekends and holidays are required.

Skills

Retail operations
Team leadership
Customer service
Sales management
POS management
Banking procedures
Problem solving
Organization
Staff training
Inventory management
Communication
Coaching
Conflict resolution
Operational efficiency
Product knowledge

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Team Lead
Sales
Customer Experience
POS
Banking
Inventory
Onboarding
Training
Leadership
Operations
Lifestyle Brand
Sustainability
Communication
Coaching
Performance Management
Scheduling
Customer Service
Brand Loyalty

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