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NR
Retail merchandiser
Neptune Retail Solutions
Williams Lake, BC
- Full-time
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lumber & building materials associate
RONA
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
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TH
Associé(e) Préparation de Commandes (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
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L&
Lessons Coordinator
Long & McQuade Musical Instruments
Longueuil, QC
- Full-time
Manage overdue or delinquent customer lesson accounts
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LC
Beauty Manager, Hourly Part Time Day
Loblaw Companies Limited
London, ON
- Part-time
Always put the Customer first and provides superior customer service
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SH
Sales Associate
Sunglass Hut
London, ON
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
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SH
Sales Associate
Sunglass Hut
London, ON
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
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NF
Student, Franchise Part Time Day
No Frills
St. Catharines, ON
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
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NF
Student, Franchise Part Time Day
No Frills
St. Catharines, ON
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
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LC
Cashier, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Maintain excellent customer service and checkout area
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SH
Sales Associate
Sunglass Hut
Markham, ON
- Full-time
Passion for Customer Service: Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key.
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LC
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Meat Clerk Part Time Day
No Frills
Toronto, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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sales supervisor
Samosa and Sweet Factory
Toronto, ON · Etobicoke, ON
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
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Operations Support
Ralph Lauren
Cookstown, ON
- Full-time
As an Operations Support Associate at Polo Ralph Lauren, plays a crucial role in ensuring the smooth day-to-day operations in our retail stores. Responsible for various aspects in store…
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LC
Cashier, Hourly Part Time Day
Loblaw Companies Limited
Surrey, BC
- Part-time
Maintain excellent customer service and checkout area
Added 1 min ago
LC
Cashier, Hourly Part Time Day
Loblaw Companies Limited
Surrey, BC
- Part-time
Maintain excellent customer service and checkout area
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7
Store Crew
7-Eleven
Calgary, AB
- Full-time
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
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TG
barber shop manager
Tommy Gun's Original Barbershop
Red Deer, AB
- Full-time
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8S
retail butcher
88 Supermarket
Vancouver, BC
- Full-time
Facilitates access to Elders who can offer support and guidance to Indigenous workers
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L&
Lessons Coordinator
Long & McQuade Musical Instruments
Longueuil, QC
- Part-time
Manage overdue or delinquent customer lesson accounts
Added 1 min ago
LC
Pharmacy Student, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Hamilton, ON
- Part-time
…Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for…
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7
Store Crew
7-Eleven
Brooks, AB
- Full-time
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 1 min ago
SD
Merchandiser, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Newmarket, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Lethbridge, AB
- Full-time
Commitment to providing exceptional customer service

Roots

Team Lead-Retail

Kelowna, BC, Canada

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Job details

Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
Proven ability to successfully lead a sales team; viewed as a leader among peers;
Proven experience with POS management, daily banking procedures, and submitting timely reports;
Strong organization, and problem solving skills;
Passion for upholding an exceptional customer experience;
Collaborate with others, yet be self-motivated;
Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
Assist store management in conducting new associate onboarding and trainings;
Coaches associates on customer service fundamentals and provides positive feedback;
Assists in resolving customer service matters;
Oversees and delegates tasks to team to best maximize efficiency of store operations;
Communicates individual and/or team performance feedback to store management;
Ensure team receives scheduled breaks and/or meal periods;
Creates an open outward communication on the sales floor;
Ensure adherence to all company policies, procedures and guidelines;
Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

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More about this job

Responsibilities

The Team Lead assists store management with daily operational functions, banking, and inventory while motivating the sales team to exceed performance goals. They model exceptional customer service behaviors and provide coaching to associates to ensure a positive in-store experience.

Requirements

Candidates must have at least one year of experience in a retail apparel environment and a proven ability to lead a sales team. Proficiency in POS systems, daily banking, and strong organizational and problem-solving skills are required.

Skills

Retail management
Sales leadership
Customer service
POS management
Banking procedures
Team motivation
Problem solving
Organization
Staff training
Inventory management
Operational efficiency
Communication
Product knowledge
Conflict resolution
Coaching

Benefits

Employee growth opportunities
Inclusive culture
Team-oriented environment

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Team Lead
POS
Banking
Inventory
Customer Experience
Sales
Leadership
Onboarding
Training
Operations
Product Knowledge
Brand Loyalty
Retail Management

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