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Added 8 mins ago
J
People Experience Specialist - Manufacturing & Distribution
Jobgether
Canada
- Full-time
Workplace Investigations: Lead thorough, objective investigations involving bullying, harassment, workplace violence, fitness for work, misconduct, and other employee concerns, maintaining…
Added 8 mins ago
X
Sales Manager
Xello
Remote, Canada
- Full-time
- Remote
Lead and develop a team of education sales consultants (ESCs), driving achievement of revenue targets, healthy pipeline development, and consistent sales execution.
Added 8 mins ago
S
Stage Experience Lead - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 8 mins ago
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Dynamics 365 CRM Solution Engineer
Microsoft
Toronto, ON · Ottawa, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
As a Dynamics 365 CRM Solution Engineer, you will lead AI transformation engagements with deep CRM domain expertise. Your role involves owning the technical win strategy and supporting AI…
Added 8 mins ago
Q
Camera Frontend Implementation Engineer
Qualcomm
Vancouver, BC
- Full-time
You will lead the frontend implementation of complex, large-scale Camera -ISP designs in advanced technology nodes, with a focus on achieving aggressive power, performance, and area (PPA)…
Added 22 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 22 mins ago
DR
Vice President, Operations
DMC Recruitment Group
Steinbach, MB
- Full-time
E.G. Penner is looking for a Vice President of Operations to join its Executive Leadership Team and lead this critical part of the business.
Added 22 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…coaching, and Agile delivery. The successful candidate will lead Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships,…
Added 22 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…coaching, and Agile delivery. The successful candidate will lead Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships,…
Added 22 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 22 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 22 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…business, technical, support, and healthcare stakeholders to lead and participate in the analysis, design, development, implementation, testing, and stabilization of technical…
Added 22 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…business, technical, support, and healthcare stakeholders to lead and participate in the analysis, design, development, implementation, testing, and stabilization of technical…
Added 22 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…business, technical, support, and healthcare stakeholders to lead and participate in the analysis, design, development, implementation, testing, and stabilization of technical…
Added 22 mins ago
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Account Manager, Physician Relations
Prenuvo
Vancouver, BC
- Full-time
…across our domestic and global clinics, have allowed us to lead the change against "we caught it too late…
Added 22 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…coaching, and Agile delivery. The successful candidate will lead Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships,…
Added 22 mins ago
HR
QA/QC Engineer
Hitachi Rail
Mississauga, ON
- Full-time
…work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring…
Added 22 mins ago
ES
Development Manager - EA Sports FC
EA SPORTS
Vancouver, BC
- Full-time
3+ years of Project Management or Project Lead Experience with production lifecycles, processes and project planning.
Added 22 mins ago
C
Founding Certified Public Accountant And Head Of Tax
Cavait
ON · Ontario, Canada
- Full-time
Cavait is building a modern tax and accounting company designed around technology, strong professional judgment, and a better client experience.
Added 22 mins ago
C
Change Management Analyst
CGI
Toronto, ON
- Full-time
We are seeking a Change Management Specialist who ensures that both business and technology changes are effectively translated into operational success, with a strong focus on the people…
Added 22 mins ago
IG
Automotive Electrical Supervisor
INKAS® Group
Toronto, ON
- Full-time
We are seeking an experienced and hands-on Electrical Supervisor to lead daily electrical integration and assembly operations for armored and specialty vehicle programs. This role is…
Added 22 mins ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with technology solutions and development methodologies.
Added 22 mins ago
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Product Designer, Connect Risk
Stripe
Toronto, ON
- Full-time
As a part of the Connect Design team, you'll lead product development for the largest complex users on Stripe - marketplaces such as Doordash and Lyft, and platforms such as Shopify and…
Added 22 mins ago
C
Account Executive
CGI
Toronto, ON
- Full-time
Establish Regular Meeting Cadence: Schedule and lead a predictable, structured meeting cadence (e.g., weekly/bi-weekly operational check-ins, monthly account governance reviews, and…
Added 22 mins ago
C
Data Analyst
CGI
Toronto, ON
- Full-time
This role works closely with business and technology teams to analyze data, identify trends, and drive improvements in efficiency, customer experience, and service delivery.

Roots

Team Lead-Retail

London, ON, Canada

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Job details

Experience: 1+ year of retail experience, ideally in apparel.
Posting language: English
Posted: Oct 5, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Team Lead

At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.

What You'll Do

Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
Support the onboarding and training of new and developing team members.
Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
Recognize and celebrate team successes and positive behaviours.
Partner with store management to execute action plans and share feedback on individual and team performance.
Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
Uphold all company policies, procedures, and guidelines.

What Makes You Successful

Initiative
- Leads by example in delivering great customer experiences, supporting sales, and coaching team members on the floor.
- Anticipates business needs, identifies opportunities, and takes action without waiting for direction.
Collaboration
- Coordinates team efforts to support daily priorities and store goals, knowing success is measured by the team, not the individual.
- Builds trust and creates an environment where everyone can succeed.
Leading with Purpose
- Communicates expectations clearly, provides on-the-floor coaching, and helps motivate the team every shift.
- Connects daily execution to sales, customer service, and operational goals, and influences results through others.

What You Bring

1+ year of retail experience, ideally in apparel. Experience coaching, training, or leading peers is an asset.
Fairness, accountability, and consistency in your daily actions.
Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
A coaching mindset: you help others grow while continuing to develop yourself.
Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
Strong communication, organization, and problem-solving skills.
Experience with POS, cash handling, and opening and closing procedures is an asset.

Role Requirements

Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.

Must be available to work during the peak holiday business period, from mid-November through the first week of January.
Ability to stand and move throughout the store for extended periods during a shift.
Ability to frequently bend, reach, twist, and move merchandise.
Ability to safely lift and carry up to 50 lbs.

Why You'll Love Working Here

50% Employee Discount
Brand Ambassador Program
Collaborative team environment
Opportunities to build leadership and coaching skills
Opportunities for career growth within Roots

If you're passionate about people, love leading by example, and want to help a team create memorable customer experiences, we'd love to hear from you.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead acts as a brand ambassador, guiding daily sales floor execution and motivating the team to achieve store goals. They provide on-the-floor coaching, support store operations, and ensure an exceptional customer experience.

Requirements

Candidates must have at least one year of retail experience, preferably in apparel, and demonstrate strong leadership and communication skills. Availability for evenings, weekends, and the peak holiday season is required.

Skills

Retail sales
Team leadership
Coaching
Customer service
Inventory management
POS systems
Cash handling
Communication
Problem-solving
Organization
Training
Conflict resolution
Merchandising
Operational management

Benefits

50% Employee discount
Brand ambassador program
Career growth opportunities
Leadership and coaching skill development

Visa sponsorship

Not detected in the job text

Keywords

Retail
Team Lead
Apparel
Customer Experience
Sales Floor
Coaching
Leadership
Inventory
POS
Cash Handling
Operations
Brand Ambassador
Merchandising
Training
Onboarding
Communication
Problem-solving
Teamwork
Integrity
Initiative

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