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Added 8 mins ago
BB
Store Manager
Bulk Barn Foods Limited
Vernon, BC
- Full-time
Role Description The Store Manager role is a full-time, on-site position based in Calgary, AB. The Store Manager oversees daily store operations, including opening and closing procedures,…
Added 8 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Successful completion of IV contrast media injection course/experience highly recommended.
Added 8 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Successful completion of IV contrast media injection course/experience highly recommended.
Added 23 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 23 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 23 mins ago
Conference Services Manager
Coast Hotels
Canmore, AB
…restaurant, Table Food + Drink. We are seeking a Conference Services…
Added 23 mins ago
NA
Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 23 mins ago
NA
Apprentice Security Systems Technician
New Age Group
Concord, ON
- $22 CAD / hour
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 23 mins ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 23 mins ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 23 mins ago
NA
Labourer
New Age Group
Concord, ON
- $28 CAD / hour
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 53 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 53 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 53 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Surrey, BC
- Full-time
…helps protect people, merchandise, and the overall shopping…
Added 53 mins ago
B
Versatile Technologist (Versatile Technologist-General)
Boeing
Winnipeg, MB · CAN - Winnipeg, Canada
- Full-time
Boeing Canada Winnipeg is seeking Network Administrator, reporting to the Senior Information Technology Manager, working out of the Winnipeg, Manitoba, Canada office.
Added 1 hour ago
L
Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
LawDepot is looking to recruit a Software Development Manager to lead the teams responsible for our contract platform and internal content management system (CMS) editor experience. This…
Added 1 hour ago
Sales Associate-Retail
Roots
Vancouver, BC
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 1 hour ago
Site Administrator
Del Property Management
ON
Del Property Management (DPM) is a trusted leader in residential condominium property management with over 56 years of experience. We manage over 87,000 condominium homes across 300…
Added 1 hour ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
Working with the General Manager, some of your responsibilities will include:
Added 1 hour ago
Business Development Manager, Ontario - Maintenance Industry
United Services Group
Ajax, ON · Brampton, ON · Guelph, ON · Kitchener, ON · Mississauga, ON · Toronto, ON
Experience in meeting sales targets and developing new customer relationships.
Added 1 hour ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Collect and relay customer feedback to support improvements to the product, training materials, implementation process and overall customer experience
Added 1 hour ago
W
(CAN) Self Checkout Attendant
Walmart
Camrose, AB
- Part-time
Working as a Self‑Checkout Attendant at Walmart Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a…
Added 1 hour ago
JF
Spécialiste en Acquisition de Talents Bilingue / Bilingual Talent Acquisition Specialist
JG fruits et légumes
Chambly, QC · J.G. Rive-Sud & Legumes Inc-Québec-JGL
- Full-time
Assurer une expérience candidat cohérente grâce aux outils technologiques.
Added 1 hour ago
W
(CAN) Asset Protection Associate
Walmart
Surrey, BC
- Full-time
…helps protect people, merchandise, and the overall shopping…
Added 1 hour ago
A
Brand Advocate East
Acosta
Vancouver, BC
- Full-time
…excellence. The Brand Advocate reports directly to the National Field…

Roots

Team Lead-Retail

Toronto, ON, Canada

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Job details

Apply by: Nov 7, 2026
Experience: 1+ year of retail experience, ideally in apparel.
Posting language: English
Posted: Oct 24, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Team Lead

At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.

What You'll Do

Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
Support the onboarding and training of new and developing team members.
Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
Recognize and celebrate team successes and positive behaviours.
Partner with store management to execute action plans and share feedback on individual and team performance.
Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
Uphold all company policies, procedures, and guidelines.

What Makes You Successful

Initiative
- Leads by example in delivering great customer experiences, supporting sales, and coaching team members on the floor.
- Anticipates business needs, identifies opportunities, and takes action without waiting for direction.
Collaboration
- Coordinates team efforts to support daily priorities and store goals, knowing success is measured by the team, not the individual.
- Builds trust and creates an environment where everyone can succeed.
Leading with Purpose
- Communicates expectations clearly, provides on-the-floor coaching, and helps motivate the team every shift.
- Connects daily execution to sales, customer service, and operational goals, and influences results through others.

What You Bring

1+ year of retail experience, ideally in apparel. Experience coaching, training, or leading peers is an asset.
Fairness, accountability, and consistency in your daily actions.
Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
A coaching mindset: you help others grow while continuing to develop yourself.
Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
Strong communication, organization, and problem-solving skills.
Experience with POS, cash handling, and opening and closing procedures is an asset.

Role Requirements

Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.

Must be available to work during the peak holiday business period, from mid-November through the first week of January.
Ability to stand and move throughout the store for extended periods during a shift.
Ability to frequently bend, reach, twist, and move merchandise.
Ability to safely lift and carry up to 50 lbs.

Why You'll Love Working Here

50% Employee Discount
Brand Ambassador Program
Collaborative team environment
Opportunities to build leadership and coaching skills
Opportunities for career growth within Roots

If you're passionate about people, love leading by example, and want to help a team create memorable customer experiences, we'd love to hear from you.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead is responsible for coaching team members, driving sales, and ensuring exceptional customer service on the sales floor. They also assist management with daily store operations, including inventory, opening/closing procedures, and team motivation.

Requirements

Candidates must have at least one year of retail experience, preferably in apparel, and demonstrate strong leadership and coaching abilities. Availability to work flexible shifts, including evenings, weekends, and holidays, is required.

Skills

Retail management
Coaching
Customer service
Team leadership
Sales floor management
Inventory management
POS systems
Cash handling
Communication
Problem-solving
Organization
Training
Operational excellence
Conflict resolution
Merchandising

Benefits

50% Employee discount
Brand ambassador program
Career growth opportunities
Leadership and coaching skill development

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Team Lead
Customer Experience
Sales Goals
Coaching
Leadership
Inventory
POS
Cash Handling
Operations
Brand Ambassador
Merchandise
Training
Onboarding
Communication
Problem-solving
Teamwork
Integrity
Initiative

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