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Added 2 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Maintain applications operation and ensure quick problem resolution as per the service level standards by monitoring all essential components of the application or database, establishing…
Added 2 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 mins ago
Retail Sales Associate
Fire & Flower Inc.
Mississauga, ON
The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the…
Added 2 mins ago
Conference Services Manager
Coast Hotels
Canmore, AB
…diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we…
Added 2 mins ago
NA
Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 2 mins ago
NA
Apprentice Security Systems Technician
New Age Group
Concord, ON
- $22 CAD / hour
- Full-time
…intrusion alarms, access control systems, safety procedures, customer service, and professional work…
Added 2 mins ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 2 mins ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 31 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…delivery across core Salesforce environments (such as Sales Cloud, Service Cloud, or Experience…
Added 31 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…delivery across core Salesforce environments (such as Sales Cloud, Service Cloud, or Experience…
Added 1 hour ago
Front of House - Bartender
Northland Properties
Sherwood Park, AB
…hospitality driven, team-oriented people to become a part of our service team. As a Bartender, you are the center-stage of the lounge. Your main goal is to ensure each guest who walks into…
Added 1 hour ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
…part of our Leadership Team. You will have the opportunity to lead different areas in the restaurant, while maintaining a development-focused outlook; we are here to train, mentor and…
Added 1 hour ago
Business Development Manager, Ontario - Maintenance Industry
United Services Group
Ajax, ON · Brampton, ON · Guelph, ON · Kitchener, ON · Mississauga, ON · Toronto, ON
Actively receive, respond, and manage customer concerns and requests within United service standards.
Added 1 hour ago
A&
Key Lead - CF Masonville Place, Abercrombie & Fitch
Abercrombie & Fitch Co.
London, ON
- Part-time
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and…
Added 1 hour ago
KR
Solar PV Expert
Kuby Renewable Energy
Edmonton, AB
- Full-time
Meet and exceed sales targets, including revenue goals, lead conversion percentage, closing percentage, and customer acquisition objectives, while accurately forecasting and reporting on…
Added 1 hour ago
A
Allstate Sales Agent
Allstate
Ottawa, ON · Barrhaven Ottawa Agency
- Full-time
Nurtures relationships that lead to long‑term business and repeat referrals.
Added 1 hour ago
C
Team Lead, Customer Service - Specialty
Cencora
ON
- Full-time
The Team Lead, Customer Service is responsible for overseeing daily customer service operations, supporting team performance, and ensuring a high-quality customer experience. This role…
Added 1 hour ago
K
Assistant Store Manager - West Edmonton Mall
Knix
AB · Edmonton, AB
- $55,000 to $60,000 CAD / year
- Full-time
You lead from the floor, balancing operational excellence with genuine human connection in a fast-paced environment. Coaching and developing people energizes you! Working with your Store…
Added 1 hour ago
M
Front of House - Bartender
Moxies
Calgary, AB
- Full-time
…hospitality driven, team-oriented people to become a part of our service team. As a Bartender, you are the center-stage of the lounge. Your main goal is to ensure each guest who walks into…
Added 1 hour ago
Overnight Shift Lead
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 1 hour ago
Overnight Shift Manager
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 1 hour ago
Overnight Shift Lead
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 1 hour ago
Director, Client Lifecycle Management and AML Compliance
GardaWorld
Toronto, ON
The role oversees all activities related to customer onboarding, KYC/KYB, Client Risk Assessments, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Periodic Reviews, Ongoing…
Added 1 hour ago
BP
Front of House Supervisor - Boston Pizza Seton
Boston Pizza
Calgary, AB
- Full-time
You are the bridge between the team and management - setting the tone, solving problems, and keeping service smooth when it matters most.
Added 1 hour ago
EM
Automotive Detailer - Car Washer - Bridgewater
Enterprise Mobility
Bridgewater, NS
- $18 CAD / hour
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…

Roots

Team Lead-Retail

Toronto, ON, Canada

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Job details

Apply by: Nov 7, 2026
Experience: 1+ year of retail experience, ideally in apparel.
Posting language: English
Posted: Oct 24, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Team Lead

At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.

What You'll Do

Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
Support the onboarding and training of new and developing team members.
Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
Recognize and celebrate team successes and positive behaviours.
Partner with store management to execute action plans and share feedback on individual and team performance.
Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
Uphold all company policies, procedures, and guidelines.

What Makes You Successful

Initiative
- Leads by example in delivering great customer experiences, supporting sales, and coaching team members on the floor.
- Anticipates business needs, identifies opportunities, and takes action without waiting for direction.
Collaboration
- Coordinates team efforts to support daily priorities and store goals, knowing success is measured by the team, not the individual.
- Builds trust and creates an environment where everyone can succeed.
Leading with Purpose
- Communicates expectations clearly, provides on-the-floor coaching, and helps motivate the team every shift.
- Connects daily execution to sales, customer service, and operational goals, and influences results through others.

What You Bring

1+ year of retail experience, ideally in apparel. Experience coaching, training, or leading peers is an asset.
Fairness, accountability, and consistency in your daily actions.
Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
A coaching mindset: you help others grow while continuing to develop yourself.
Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
Strong communication, organization, and problem-solving skills.
Experience with POS, cash handling, and opening and closing procedures is an asset.

Role Requirements

Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.

Must be available to work during the peak holiday business period, from mid-November through the first week of January.
Ability to stand and move throughout the store for extended periods during a shift.
Ability to frequently bend, reach, twist, and move merchandise.
Ability to safely lift and carry up to 50 lbs.

Why You'll Love Working Here

50% Employee Discount
Brand Ambassador Program
Collaborative team environment
Opportunities to build leadership and coaching skills
Opportunities for career growth within Roots

If you're passionate about people, love leading by example, and want to help a team create memorable customer experiences, we'd love to hear from you.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead is responsible for coaching team members, driving sales, and ensuring exceptional customer service on the sales floor. They also assist management with daily store operations, including inventory, opening/closing procedures, and team motivation.

Requirements

Candidates must have at least one year of retail experience, preferably in apparel, and demonstrate strong leadership and coaching abilities. Availability to work flexible shifts, including evenings, weekends, and holidays, is required.

Skills

Retail management
Coaching
Customer service
Team leadership
Sales floor management
Inventory management
POS systems
Cash handling
Communication
Problem-solving
Organization
Training
Operational excellence
Conflict resolution
Merchandising

Benefits

50% Employee discount
Brand ambassador program
Career growth opportunities
Leadership and coaching skill development

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Team Lead
Customer Experience
Sales Goals
Coaching
Leadership
Inventory
POS
Cash Handling
Operations
Brand Ambassador
Merchandise
Training
Onboarding
Communication
Problem-solving
Teamwork
Integrity
Initiative

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