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Added 13 mins ago
ML
store manager - retail
Mr. lube
Toronto, ON
- Full-time
Added 13 mins ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. You will have the opportunity…
Added 13 mins ago
LC
Deli Assistant Department Manager Part Time Day Greenlight Requisition
Loblaw Companies Limited
Vancouver, BC
- Part-time
…have opportunities for hard working, enthusiastic and reliable people just like…
Added 43 mins ago
NF
Apparel Department Manager Part Time Day
No Frills
Warman, SK
- Part-time
…have opportunities for hard working, enthusiastic and reliable people just like…
Added 43 mins ago
C
Sales Associate
Claire's
Belleville, ON
- $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 43 mins ago
L
Planner, Strategic Sales Merchandise Planning
lululemon
Vancouver, BC
- Full-time
…create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores,…
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…130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to…
Added 43 mins ago
BC
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Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
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Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
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Added 43 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
…we serve with purpose, passion, and a deep commitment to the people who rely on…
Added 43 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
…130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to…
Added 43 mins ago
BC
Registered Practical Nurse - Critical Care
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Added 43 mins ago
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Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
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…130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to…
Added 43 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
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…we serve with purpose, passion, and a deep commitment to the people who rely on…
Added 43 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
…130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to…
Added 43 mins ago
BC
Registered Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
…we serve with purpose, passion, and a deep commitment to the people who rely on…
Added 43 mins ago
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Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
…130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to…
Added 43 mins ago
BC
Occupational Therapist
Brant Community Healthcare System
Brantford, ON
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Added 43 mins ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
…Respect, and Integrity, we truly pride ourselves on seeing our people reach their full potential through growth, confidence, passion, and innovation.…
Added 59 mins ago
OR
Samsung Sales Associate - Bramalea City Centre - Part-Time
OSL Retail Services Inc
Brampton, ON
- Part-time
- Other
…global leader in technology, opening new possibilities for people…
Added 1 hour ago
NF
Front End Department Manager Full Time Day
No Frills
Okotoks, AB
- Full-time
…have opportunities for hard working, enthusiastic and reliable people just like…

Roots

Team Lead-Retail

Toronto, ON, Canada

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Job details

Apply by: Nov 7, 2026
Experience: 1+ year of retail experience, ideally in apparel.
Posting language: English
Posted: Oct 24, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Team Lead

At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.

What You'll Do

Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
Support the onboarding and training of new and developing team members.
Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
Recognize and celebrate team successes and positive behaviours.
Partner with store management to execute action plans and share feedback on individual and team performance.
Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
Uphold all company policies, procedures, and guidelines.

What Makes You Successful

Initiative
- Leads by example in delivering great customer experiences, supporting sales, and coaching team members on the floor.
- Anticipates business needs, identifies opportunities, and takes action without waiting for direction.
Collaboration
- Coordinates team efforts to support daily priorities and store goals, knowing success is measured by the team, not the individual.
- Builds trust and creates an environment where everyone can succeed.
Leading with Purpose
- Communicates expectations clearly, provides on-the-floor coaching, and helps motivate the team every shift.
- Connects daily execution to sales, customer service, and operational goals, and influences results through others.

What You Bring

1+ year of retail experience, ideally in apparel. Experience coaching, training, or leading peers is an asset.
Fairness, accountability, and consistency in your daily actions.
Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
A coaching mindset: you help others grow while continuing to develop yourself.
Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
Strong communication, organization, and problem-solving skills.
Experience with POS, cash handling, and opening and closing procedures is an asset.

Role Requirements

Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.

Must be available to work during the peak holiday business period, from mid-November through the first week of January.
Ability to stand and move throughout the store for extended periods during a shift.
Ability to frequently bend, reach, twist, and move merchandise.
Ability to safely lift and carry up to 50 lbs.

Why You'll Love Working Here

50% Employee Discount
Brand Ambassador Program
Collaborative team environment
Opportunities to build leadership and coaching skills
Opportunities for career growth within Roots

If you're passionate about people, love leading by example, and want to help a team create memorable customer experiences, we'd love to hear from you.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead is responsible for coaching team members, driving sales, and ensuring exceptional customer service on the sales floor. They also assist management with daily store operations, including inventory, opening/closing procedures, and team motivation.

Requirements

Candidates must have at least one year of retail experience, preferably in apparel, and demonstrate strong leadership and coaching abilities. Availability to work flexible shifts, including evenings, weekends, and holidays, is required.

Skills

Retail management
Coaching
Customer service
Team leadership
Sales floor management
Inventory management
POS systems
Cash handling
Communication
Problem-solving
Organization
Training
Operational excellence
Conflict resolution
Merchandising

Benefits

50% Employee discount
Brand ambassador program
Career growth opportunities
Leadership and coaching skill development

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Team Lead
Customer Experience
Sales Goals
Coaching
Leadership
Inventory
POS
Cash Handling
Operations
Brand Ambassador
Merchandise
Training
Onboarding
Communication
Problem-solving
Teamwork
Integrity
Initiative

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