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Added 3 mins ago
HG
Manager Guest Services
Hilton Grand Vacations
ON · ON, Canada
- Full-time
Can confidently lead through high-pressure situations, respond to emergencies and ensure smooth daily operations across departments.
Added 3 mins ago
US
Warehouse Worker AM
UPS Supply Chain Solutions
ON · CA - CARLETON CENTRE (ONKAN)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 3 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Part-time
Control access to the dispensary with respect to inventory and patient confidentiality
Added 3 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
Control access to the dispensary with respect to inventory and patient confidentiality
Added 3 mins ago
W
(CAN) Associé de nuit, rénovation
Walmart
Quebec, QC
- Full-time
6. Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 3 mins ago
W
Front End Team Lead - 1 YEAR TEMP
Walmart
Fort McMurray, AB
- Full-time
5. Review completed schedules with People Lead.
Added 3 mins ago
W
(CAN) Associé de jour, rénovation
Walmart
Quebec, QC
- Full-time
A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist customers, ensure…
Added 3 mins ago
RG
Regional Merchandising Supervisor
Rainbow Greenhouses Inc.
Kelowna, BC · Vernon, BC · West Kelowna, BC
- Full-time
A flexible, hands-on role for someone who can step up, lead by example, and keep garden
Added 3 mins ago
LC
Gérant de nuit
Loblaw Companies Limited
Montreal, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Gérant de service
Loblaw Companies Limited
Montreal, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Grocery Department Manager Nights
Loblaw Companies Limited
London, ON
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Gérant de boulangerie
Loblaw Companies Limited
Salaberry-de-Valleyfield, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Gérant de fruits et légumes
Loblaw Companies Limited
Montreal, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Gérant de viande
Loblaw Companies Limited
Montreal, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Gérant de service
Loblaw Companies Limited
Montreal, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Gérant d'épicerie
Loblaw Companies Limited
Montreal, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Gérant de boulangerie
Loblaw Companies Limited
Montreal, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Meat/Seafood Department Manager
Loblaw Companies Limited
Windsor, ON
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Gérant Joe Fresh
Loblaw Companies Limited
Montreal, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Gérant de nuit en formation
Loblaw Companies Limited
Rawdon, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Gérant de nuit
Loblaw Companies Limited
Montreal, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 3 mins ago
LC
Gérant viande
Loblaw Companies Limited
Marieville, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 4 mins ago
RH
Plant Controller
Robert Half
St. Thomas, ON
- $125,000 to $155,000 CAD / year
- Full-time
…business performance, maintain strong financial controls, and lead a high-performing finance team. The successful candidate will thrive in a fast-paced environment, balancing strategic…
Added 4 mins ago
HV
Lab Technician I (Contract)
Hoya Vision Care
Winnipeg, MB
- Contract
Communicates results of any jobs that do not meet Standards to Lab Lead and Management to support the rectification of manufacturing process issues or problems resulting in product breakage…
Added 4 mins ago
MT
Parts Manager NEW!!!
Maxim Truck and Trailer
Prince Albert, SK
- Full-time
…currently seeking a PARTS MANAGER. The successful candidate will lead a team who ensures customer satisfaction while building long-term relationships with parts…

Roots

Team Lead-Retail

Toronto, ON, Canada
Etobicoke, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 9, 2026
Experience: 1+ year of retail experience, ideally in apparel.
Posting language: English
Posted: Oct 26, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Team Lead

At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.

What You'll Do

Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
Support the onboarding and training of new and developing team members.
Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
Recognize and celebrate team successes and positive behaviours.
Partner with store management to execute action plans and share feedback on individual and team performance.
Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
Uphold all company policies, procedures, and guidelines.

What Makes You Successful

Initiative
- Leads by example in delivering great customer experiences, supporting sales, and coaching team members on the floor.
- Anticipates business needs, identifies opportunities, and takes action without waiting for direction.
Collaboration
- Coordinates team efforts to support daily priorities and store goals, knowing success is measured by the team, not the individual.
- Builds trust and creates an environment where everyone can succeed.
Leading with Purpose
- Communicates expectations clearly, provides on-the-floor coaching, and helps motivate the team every shift.
- Connects daily execution to sales, customer service, and operational goals, and influences results through others.

What You Bring

1+ year of retail experience, ideally in apparel. Experience coaching, training, or leading peers is an asset.
Fairness, accountability, and consistency in your daily actions.
Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
A coaching mindset: you help others grow while continuing to develop yourself.
Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
Strong communication, organization, and problem-solving skills.
Experience with POS, cash handling, and opening and closing procedures is an asset.

Role Requirements

Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.

Must be available to work during the peak holiday business period, from mid-November through the first week of January.
Ability to stand and move throughout the store for extended periods during a shift.
Ability to frequently bend, reach, twist, and move merchandise.
Ability to safely lift and carry up to 50 lbs.

Why You'll Love Working Here

50% Employee Discount
Brand Ambassador Program
Collaborative team environment
Opportunities to build leadership and coaching skills
Opportunities for career growth within Roots

If you're passionate about people, love leading by example, and want to help a team create memorable customer experiences, we'd love to hear from you.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

Lead by example on the sales floor, coach and support team members, and help deliver strong customer experiences while achieving sales and operational goals. Coordinate daily tasks and store routines, resolve customer concerns, and support store operations - including opening and closing, POS, banking, reporting, and inventory - in partnership with store management.

Requirements

Applicants need at least one year of retail experience, ideally in apparel; experience coaching, training, or leading peers is an asset. They should have strong communication, organization, and problem-solving skills, be available for at least three shifts per week including evenings, weekends, holidays, and the peak holiday period, and be able to meet the role’s physical demands, including lifting up to 50 pounds.

Skills

Customer Service
Sales
On-the-Floor Coaching
Team Leadership
Training and Onboarding
Communication
Organization
Problem-Solving
Conflict Resolution
Task Delegation
POS Operations
Cash Handling
Opening and Closing Procedures
Inventory Management
Retail Operations
Team Motivation

Benefits

Employee Discount
Brand Ambassador Program
Leadership and Coaching Development
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Customer Experience
Sales Goals
Store Standards
Team Leadership
Peer Coaching
Training
Onboarding
Daily Operations
Task Delegation
Customer Concern Resolution
Action Plans
Performance Feedback
POS
Cash Handling
Opening and Closing Procedures
Daily Banking
Reporting
Inventory
Company Policies
Holiday Retail
Physical Merchandise Handling

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