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Added 3 mins ago
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Data & AI Transformation Director
PwC
Toronto, ON
- Full-time
…Director, Data & AI Transformation - Microsoft Practice to lead and deliver large-scale Microsoft-based transformation programs across cloud, data, analytics, and artificial intelligence.…
Added 3 mins ago
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Assistant Store Manager - McArthurGlen
Knix
Richmond, BC
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 18 mins ago
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Senior Product Manager
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
…including practical trade-offs in quality, cost, latency, and trust, with an AI-first mindset for designing capabilities usable by agents, people, and conventional…
Added 18 mins ago
HD
Affiliate and Influencer Program Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
At Hadley Designs, we believe learning should be fun, beautiful, and screen-free. Millions of parents and teachers trust our products to spark curiosity and confidence in children, and…
Added 18 mins ago
Software Engineer 3, Identity and Access Management
MongoDB
Toronto, ON
…wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered…
Added 18 mins ago
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Store Manager
Ardene
Toronto, ON · North York, ON
- Full-time
…utmost professionalism and integrity while creating a climate of trust and respect within the team. They must keep an open mind when dealing with customer and employee issues, listen to…
Added 18 mins ago
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Store Manager
Ardene
Toronto, ON
- Full-time
…utmost professionalism and integrity while creating a climate of trust and respect within the team. They must keep an open mind when dealing with customer and employee issues, listen to…
Added 18 mins ago
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Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
…partner with business stakeholders and solutioning teams to lead and drive the implementation of technology solutions incrementally towards the enterprise architectural…
Added 18 mins ago
PC
Junior Compliance Manager ( Calgary, AB)
Phantom Compliance
Crowsnest Pass, AB
- Full-time
We are a high‑performance squad that thrives on trust, accountability, and measurable impact. We train hard, execute flawlessly, and celebrate the wins together.
Added 19 mins ago
RI
Growth Marketing Manager
Realtax Inc.
Newmarket, ON
- Full-time
Reporting to the General Manager, we are hiring a Growth Marketing Manager to establish and lead our in-house marketing function across Realtax and Ontario Tax Sales. As our new Growth…
Added 32 mins ago
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Community Outreach Worker, Vancouver (Casual)
Union Gospel Mission (Vancouver)
Vancouver, BC
- Part-time
…on engaging individuals with dignity and respect, fostering trust, and responding to both immediate and longer-term…
Added 32 mins ago
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Practice Coach I
BonLook
ON · York, ON
- Full-time
Lead daily clinic operations to deliver exceptional patient experiences and alignment with company strategy, goals, and values
Added 32 mins ago
Manager, Activation
Kepler Group
Toronto, ON
Act as the primary technical lead for assigned clients; proactively managing expectations, communicating performance fluctuations, and building trust through execution excellence.
Added 32 mins ago
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Engineering Manager- Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
…take on their next opportunity. As Engineering Manager, you'll lead the Payments Platform engineering team in Vancouver as it takes on early-stage initiatives that power money movement…
Added 47 mins ago
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Field Sales Representative, Home Renovations
InTandem Talent
Hamilton, ON
- Full-time
Gateway Group renovates homes, builds new ones, and runs a construction company Hamilton homeowners trust. We're rebuilding our residential renovation division, and this Project Sales…
Added 48 mins ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Ottawa, ON
- $110,000 to $140,000 CAD / year
- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 48 mins ago
FT
VP Construction
Fathom Talent Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead the construction organization – a Manager of Construction and a team of supervisors, coordinators and inspectors.
Added 48 mins ago
K
Assistant Store Manager - McArthurGlen
Knix
Richmond, BC
- $51,200 to $56,900 CAD / year
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 48 mins ago
IH
Business Development Manager
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Calgary, AB
- Full-time
…plan and award painting work and building relationships that lead to ongoing opportunities. You will bring structure and commercial discipline to a growing business while contributing to a…
Added 1 hour ago
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Branch Manager (Pump and Power)
Cooper Equipment Rentals Limited
Edmonton, AB
- Full-time
Lead, support, and coach your team to create a positive, high-performing, and engaged branch culture.
Added 1 hour ago
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Warehouse Inventory Coordinator
418e8b69-26de-4093-8bc5-79e8e3f56d1b
PE
- $30 to $35 USD / hour
- Full-time
…every asset is event-ready, and our records are sharp enough to…
Added 1 hour ago
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Manager
Visa
Toronto, ON
- Full-time
Lead implementation and adoption of Visa products, coordinating Client and Visa teams to accelerate time to value.
Added 1 hour ago
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Senior Manager
Visa
Toronto, ON
- Full-time
Lead and coordinate implementation of Visa products and capabilities, accelerating client readiness, adoption, and time‑to‑value
Added 1 hour ago
KS
Temporary Cashier
kate spade new york
Toronto, ON · Yorkdale
- Part-time
…supporting team development. Acting as a brand ambassador, the Lead Cashier creates a lasting impression through genuine interactions and adherence to Coach Service…
Added 1 hour ago
ES
Customer Success Manager (Budget)
Euna Solutions
ON · Oakville, Ontario
- Full-time
This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

Roots

Team Lead-Retail

Toronto, ON, Canada
Etobicoke, ON, Canada

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Job details

Apply by: Nov 9, 2026
Experience: 1+ year of retail experience, ideally in apparel.
Posting language: English
Posted: Oct 26, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Team Lead

At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.

What You'll Do

Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
Support the onboarding and training of new and developing team members.
Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
Recognize and celebrate team successes and positive behaviours.
Partner with store management to execute action plans and share feedback on individual and team performance.
Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
Uphold all company policies, procedures, and guidelines.

What Makes You Successful

Initiative
- Leads by example in delivering great customer experiences, supporting sales, and coaching team members on the floor.
- Anticipates business needs, identifies opportunities, and takes action without waiting for direction.
Collaboration
- Coordinates team efforts to support daily priorities and store goals, knowing success is measured by the team, not the individual.
- Builds trust and creates an environment where everyone can succeed.
Leading with Purpose
- Communicates expectations clearly, provides on-the-floor coaching, and helps motivate the team every shift.
- Connects daily execution to sales, customer service, and operational goals, and influences results through others.

What You Bring

1+ year of retail experience, ideally in apparel. Experience coaching, training, or leading peers is an asset.
Fairness, accountability, and consistency in your daily actions.
Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
A coaching mindset: you help others grow while continuing to develop yourself.
Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
Strong communication, organization, and problem-solving skills.
Experience with POS, cash handling, and opening and closing procedures is an asset.

Role Requirements

Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.

Must be available to work during the peak holiday business period, from mid-November through the first week of January.
Ability to stand and move throughout the store for extended periods during a shift.
Ability to frequently bend, reach, twist, and move merchandise.
Ability to safely lift and carry up to 50 lbs.

Why You'll Love Working Here

50% Employee Discount
Brand Ambassador Program
Collaborative team environment
Opportunities to build leadership and coaching skills
Opportunities for career growth within Roots

If you're passionate about people, love leading by example, and want to help a team create memorable customer experiences, we'd love to hear from you.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

Lead by example on the sales floor, coach and support team members, and help deliver strong customer experiences while achieving sales and operational goals. Coordinate daily tasks and store routines, resolve customer concerns, and support store operations - including opening and closing, POS, banking, reporting, and inventory - in partnership with store management.

Requirements

Applicants need at least one year of retail experience, ideally in apparel; experience coaching, training, or leading peers is an asset. They should have strong communication, organization, and problem-solving skills, be available for at least three shifts per week including evenings, weekends, holidays, and the peak holiday period, and be able to meet the role’s physical demands, including lifting up to 50 pounds.

Skills

Customer Service
Sales
On-the-Floor Coaching
Team Leadership
Training and Onboarding
Communication
Organization
Problem-Solving
Conflict Resolution
Task Delegation
POS Operations
Cash Handling
Opening and Closing Procedures
Inventory Management
Retail Operations
Team Motivation

Benefits

Employee Discount
Brand Ambassador Program
Leadership and Coaching Development
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Customer Experience
Sales Goals
Store Standards
Team Leadership
Peer Coaching
Training
Onboarding
Daily Operations
Task Delegation
Customer Concern Resolution
Action Plans
Performance Feedback
POS
Cash Handling
Opening and Closing Procedures
Daily Banking
Reporting
Inventory
Company Policies
Holiday Retail
Physical Merchandise Handling

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