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CF
Investment Operations Associate
CI Financial
CDA-Aligned-Head Office
- Full-time
…are currently hiring for a full–time Investment Operations Associate to become part of our Client Experience team in Burlington,…
Added just now
CI
Seasonal Associate
Carters Inc.
Ottawa, ON
- Part-time
Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
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Fleet Maintenance Fueler Washer
Penske
Calgary, AB
- Full-time
At least 1 year of customer service experience preferred
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Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Hamilton, ON · Stoney Creek, ON
- Full-time
…career. If you have some mechanical or vehicle maintenance experience and you are Dynamic, Motivated and Ready to learn – WE ARE COMMITTED TO DEVELOPING…
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Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Toronto, ON · Etobicoke, ON
- Full-time
…career. If you have some mechanical or vehicle maintenance experience and you are Dynamic, Motivated and Ready to learn – WE ARE COMMITTED TO DEVELOPING…
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Client Service Assistant
The Canada Life Assurance Company
Toronto, ON
As a Customer Service Assistant, you will play an important role in supporting the administration of Group Retirement Plans, including RRSP, RPP, DPSP, and Investment Only plans. Working…
Added 15 mins ago
TT
Temporary Part-time Retail Associate
The TJX Companies, Inc.
Newmarket, ON
- Part-time
…environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 15 mins ago
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Branch Manager - Office 1699
LendDirect
Kitchener, ON
- Full-time
Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice.
Added 31 mins ago
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Branch Manager - Office 1699
Attain Finance
Kitchener, ON
- Full-time
Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice.
Added 31 mins ago
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Food Service Associate / Cashier
Dexterra
Winnipeg, MB
- Up to $16.4 CAD / hour
- Full-time
As a Food Services Associate / Cashier, reporting to the Cashier supervisor, the Food Service Associate/Cashier is responsible for delivering exceptional customer service in a fast-paced…
Added 31 mins ago
TH
Associé(e) à la mise en marché - Temps partiel
The Home Depot
Canada
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 31 mins ago
TH
Front End Associate: Part Time - Park Royal
The Home Depot
Canada
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 31 mins ago
TH
Overnight Freight Associate Part-Time - 7057 Polo Park
The Home Depot
Burnaby, BC
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 31 mins ago
TH
Lot Associate Part-Time - 7119 Skyview
The Home Depot
Canada
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 31 mins ago
TH
Tool Rental Sales Part Time (RICHMOND HILL)
The Home Depot
Richmond Hill, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 31 mins ago
TH
Associé(e) du revêtement de sol (temps partiel)
The Home Depot
Canada
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 31 mins ago
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Department Supervisor Full-Time - 7170 Lethbridge
The Home Depot
Lethbridge, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 1 hour ago
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Personal Banking Associate (Full time)- Cap- Rouge
TD
Quebec, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
SC
Sales Associate
Staples Canada
Winnipeg, MB
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 1 hour ago
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Senior Warehouse Associate - M-F 4:30pm-1am
Wesco
Calgary, AB
- Full-time
As the Senior Associate - Supply Chain Services, you will be responsible for performing project based specialized wire cutting applications and/or value-added services within the warehouse…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Conception Bay South, NL
- Part-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 hour ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 hour ago
Shipper (Afternoon Shift)
Grainger Businesses
Edmonton, AB
…with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and…
Added 1 hour ago
Warehouse Associate
Sonepar
Kitchener, ON
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 1 hour ago
Senior AI Engineer, IT Solutions 1 1
Celestica International LP
Toronto, ON
11+ years of experience in Information Technology, Software Engineering, or Data Science, with a significant focus on AI/ML development.

Roots

Team Lead-Retail

Dartmouth, NS, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

WHAT WE’RE LOOKING FOR?

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
Proven ability to successfully lead a sales team; viewed as a leader among peers;
Proven experience with POS management, daily banking procedures, and submitting timely reports;
Strong organization, and problem solving skills;
Passion for upholding an exceptional customer experience;
Collaborate with others, yet be self-motivated;
Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
Assist store management in conducting new associate onboarding and trainings;
Coaches associates on customer service fundamentals and provides positive feedback;
Assists in resolving customer service matters;
Oversees and delegates tasks to team to best maximize efficiency of store operations;
Communicates individual and/or team performance feedback to store management;
Ensure team receives scheduled breaks and/or meal periods;
Creates an open outward communication on the sales floor;
Ensure adherence to all company policies, procedures and guidelines;
Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead assists in store operational functions and motivates the sales team to exceed performance goals. They also provide support to store management, oversee daily tasks, and ensure an exceptional customer experience.

Requirements

Candidates must have at least one year of experience in a retail apparel environment and proven ability to lead a sales team. Proficiency in POS management, daily banking, and strong organizational skills are required.

Skills

Retail operations
Team leadership
Customer service
POS management
Banking procedures
Reporting
Problem solving
Organization
Staff training
Coaching
Inventory management
Communication
Sales floor management
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Team Lead
Customer Experience
POS
Banking
Inventory
Leadership
Coaching
Operations
Sales
Onboarding
Training
Reporting
Customer Service
Lifestyle Brand
Sustainability

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