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Added 9 mins ago
Production Technician T3
Factors Group of Nutritional Companies
Kelowna, BC
Mechanical aptitude and experience safely operating, setting up, and repairing machinery while using a diverse selection of hand tools
Added 9 mins ago
Meat - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Kamloops, BC
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 9 mins ago
T
Operations Analyst III
TD
Mississauga, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 10 mins ago
Bulk Packaging Operator T1
Factors Group of Nutritional Companies
Kelowna, BC
…equipment? We would love to hear from you especially if you have experience packaging…
Added 10 mins ago
Installation & Repair Supervisor
Execulink Telecom
Burgessville, ON
…innovative individuals who are as excited about creating an awesome experience for our customers as we…
Added 10 mins ago
Starbucks Barista (Winter Season 2026/2027)
Northland Properties
North Vancouver, BC
The Starbucks Barista role is a customer-facing position, focusing on serving hot and cold quick-service food and drink items, and helping ensure that visitors have a fun, relaxing…
Added 10 mins ago
V
Senior Application Engineer - Robotics / Ingénieur(e) d’applications principal(e) – Robotique
Vention
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- Full-time
You will lead the technical scoping of complex opportunities, aligning clients and internal teams on what success looks like.
Added 10 mins ago
SB
Retail Assistant Manager
Staples Business
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- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 10 mins ago
RE
Quality Control Inspector
Rhyno Equity Group
Burlington, ON
- Full-time
…of Top Notch’s longevity and success. Our primary focus is customer and employee…
Added 10 mins ago
MH
Assistant General Manager - Gahan House Nova Centre
Murphy Hospitality Group
Halifax, NS
- Full-time
…through our genuine hospitality. We aim to elevate the brew-pub experience for every guest by using fresh local ingredients in both our handcrafted beers and delicious food. The 'Gahan…
Added 10 mins ago
TD
Arborist Climber
The Davey Tree Expert Company
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- Full-time
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Added 10 mins ago
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Principal Telecommunications Engineer
Worley
Calgary, AB
- Full-time
…and commissioning activities. The successful candidate will lead the architecture and overall engineering of telecommunication systems such as wired and wireless networks, fiber optic…
Added 10 mins ago
W
Principal Telecommunications Engineer
Worley
Sudbury, ON · Greater Sudbury, ON
- Full-time
…and commissioning activities. The successful candidate will lead the architecture and overall engineering of telecommunication systems such as wired and wireless networks, fiber optic…
Added 10 mins ago
D
Operations Supervisor - Event Facilities Services
Dexterra
Halifax, NS
- Full-time
We are seeking an experienced Operations Supervisor – Event Facilities Services to lead frontline cleaning teams supporting a busy convention centre and/or arena environment. This role is…
Added 10 mins ago
TD
Sales Arborist
The Davey Tree Expert Company
Colborne, ON
- Full-time
…build a relationship with our clients to provide an exceptional customer…
Added 10 mins ago
EB
Senior Technical Program Manager (18 Month Contract)
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Toronto, ON
- Contract
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Added 10 mins ago
TD
Arborist Foreperson
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Added 10 mins ago
W
Principal Telecommunications Engineer
Worley
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- Full-time
…and commissioning activities. The successful candidate will lead the architecture and overall engineering of telecommunication systems such as wired and wireless networks, fiber optic…
Added 10 mins ago
MT
Material Manager
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Cambridge, ON
- Full-time
Lead, train and mentor team members on key processes and metrics.
Added 10 mins ago
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Principal Telecommunications Engineer
Worley
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- Full-time
…and commissioning activities. The successful candidate will lead the architecture and overall engineering of telecommunication systems such as wired and wireless networks, fiber optic…
Added 10 mins ago
BC
National Manager, Customer Experience
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- Full-time
Your mission will be to define and champion the national Customer Experience vision, lead omnichannel strategies, and drive high-impact initiatives across the entire customer journey, from…
Added 10 mins ago
PP
Director of Research & Development and Quality Assurance
Proforce Personnel
Cambridge, ON
- Full-time
Work closely with Production, Warehouse Operations, Sales, Supply Chain, and Customer Experience teams.
Added 10 mins ago
TD
Arborist Foreperson
The Davey Tree Expert Company
Brantford, ON
- Full-time
As a Foreperson you will lead a team to various job sites throughout the week, ensuring the job is done right, on time and safely. You will be a subject matter expert providing guidance to…
Added 10 mins ago
TD
Arborist Foreperson
The Davey Tree Expert Company
Ottawa, ON
- Full-time
As a Foreperson you will lead a team to various job sites throughout the week, ensuring the job is done right, on time and safely. You will be a subject matter expert providing guidance to…
Added 10 mins ago
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Principal Telecommunications Engineer
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- Full-time
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Roots

Team Lead-Retail

Dartmouth, NS, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

WHAT WE’RE LOOKING FOR?

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
Proven ability to successfully lead a sales team; viewed as a leader among peers;
Proven experience with POS management, daily banking procedures, and submitting timely reports;
Strong organization, and problem solving skills;
Passion for upholding an exceptional customer experience;
Collaborate with others, yet be self-motivated;
Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
Assist store management in conducting new associate onboarding and trainings;
Coaches associates on customer service fundamentals and provides positive feedback;
Assists in resolving customer service matters;
Oversees and delegates tasks to team to best maximize efficiency of store operations;
Communicates individual and/or team performance feedback to store management;
Ensure team receives scheduled breaks and/or meal periods;
Creates an open outward communication on the sales floor;
Ensure adherence to all company policies, procedures and guidelines;
Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead assists in store operational functions and motivates the sales team to exceed performance goals. They also provide support to store management, oversee daily tasks, and ensure an exceptional customer experience.

Requirements

Candidates must have at least one year of experience in a retail apparel environment and proven ability to lead a sales team. Proficiency in POS management, daily banking, and strong organizational skills are required.

Skills

Retail operations
Team leadership
Customer service
POS management
Banking procedures
Reporting
Problem solving
Organization
Staff training
Coaching
Inventory management
Communication
Sales floor management
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Team Lead
Customer Experience
POS
Banking
Inventory
Leadership
Coaching
Operations
Sales
Onboarding
Training
Reporting
Customer Service
Lifestyle Brand
Sustainability

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