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Added 1 min ago
Senior Manager, Data & Analytics
Domtar Products
Montreal, QC
The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of Senior Manager, Data & Analytics. This job is full-time permanent.
Added 1 min ago
GardaWorld - Edmonton - Technical Support Team Lead - 50k
GardaWorld
Edmonton, AB
Reporting To: Senior Customer Experience Manager
Added 1 min ago
FH
Portfolio Manager
Fraser Health
Surrey, BC
- Full-time
The Portfolio Manager provides senior level advice and guidance to Fraser Health executives within an assigned portfolio of Informatics which may include the development and implementation…
Added 1 min ago
AW
Banking Administrator
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
…services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers…
Added 1 min ago
AW
Banking Administrator
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
…services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers…
Added 1 min ago
Order Fulfillment & Logistics Specialist
Technogym S.p.A.
Toronto, ON
…ensure compliance with internal policies, provide a premium customer experience, and manage logistics and stock optimization. In this position you will work closely with the North American…
Added 1 min ago
Operations Advisor
Independent Electricity System Operator
Canada
…Management Framework bring greater rigour, accountability, and customer focus to the connection process. This shift is about more than executing a process, it’s about supporting customers,…
Added 1 min ago
Store Manager | Park Place Shopping Centre
TELUS
Lethbridge, AB
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven…
Added 1 min ago
Seasonal Retail Sales Associate, Lime Ridge Mall
Bell
Hamilton, ON
Experience in Retail Sales, Customer Service or Hospitality is a definite asset
Added 1 min ago
Coordinator, Accounts Receivable
Lionsgate
Toronto, ON
…effectively in a fast-paced, deadline-driven environment. You bring a customer-focused approach to your work and are committed to providing timely, professional, and friendly service to…
Added 1 min ago
Senior Financial Analyst
Livingston International
Toronto, ON
Reporting to the Manager, Duty Audit, the successful candidate in this position will drive the analytics and execution programs of the Duty Audit function. This role oversees the…
Added 2 mins ago
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Account Service Representative - Night Shift- EN
RBC
Montreal, QC
- Part-time
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Added 2 mins ago
CC
Manufacturing Engineering Manager
Carfair Composites
Winnipeg, MB
- Full-time
Provide manufacturing engineering support to production, QA, customer service and other areas as required
Added 2 mins ago
B
Bilingual Inbound Fraud Specialist (French and English)
BMO
NB · New Brunswick, Canada
- Full-time
Provides input and develops recommendations for process and customer service improvements.
Added 2 mins ago
LM
Dermatologist
Lacroix Médecine Privée
Dollard-Des Ormeaux, QC
- Full-time
Experts in human resources, medical recruitment, information technology, legal affairs, marketing, finance, and Customer service
Added 2 mins ago
KB
Department Manager - Inside LBM/Kitchens/Bath/Flooring/Paint/Household/Decor
Kent Building Supplies
Saint John, NB
- Full-time
Leads department by demonstrating the highest standards of safety, customer service and merchandising
Added 2 mins ago
GL
Specialist, Document Production Services
Goodmans LLP
Toronto, ON
- Full-time
Ability to successfully manage multiple projects with competing demands while maintaining a high level of customer service
Added 2 mins ago
T
Personal Banking Associate (Full time)- Cap- Rouge
TD
Quebec, QC · Cap-Rouge, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 mins ago
B
Bilingual Inbound Fraud Specialist (French and English)
BMO
NS · Nova Scotia, Canada
- Full-time
Provides input and develops recommendations for process and customer service improvements.
Added 2 mins ago
MH
Pharmacy Manager
Mint Health + Drugs
Langdon, AB
- Full-time
As we continue to grow, we are looking for a Pharmacy Manager to join our team and help us deliver the Mint experience - thoughtful service, strong collaboration, and care that puts people…
Added 17 mins ago
P
Peloton Expert (Part-Time) - Sherway Gardens Etobicoke
Peloton
Toronto, ON
- Part-time
You have sales, service, or fitness experience in a customer-centric environment
Added 17 mins ago
Nuclear Services Technologist
ATS Automation
Cambridge, ON
…1000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation. Our customers…
Added 17 mins ago
AL
Assistant Property Manager
Avenue Living Residential
Saskatoon, SK
- Full-time
Create a best-in-class customer experience by providing prompt and courteous service to prospective and current residents.
Added 17 mins ago
BC
Class 5 Driver
Bunzl Can
Richmond, BC
- Full-time
The Class 5 Driver delivers products safely and professionally to customer locations while upholding Bunzl’s high service standards.
Added 17 mins ago
SD
Front Store Manager, Salaried Full Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…

Roots

Team Lead-Retail

Dartmouth, NS, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

WHAT WE’RE LOOKING FOR?

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
Proven ability to successfully lead a sales team; viewed as a leader among peers;
Proven experience with POS management, daily banking procedures, and submitting timely reports;
Strong organization, and problem solving skills;
Passion for upholding an exceptional customer experience;
Collaborate with others, yet be self-motivated;
Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
Assist store management in conducting new associate onboarding and trainings;
Coaches associates on customer service fundamentals and provides positive feedback;
Assists in resolving customer service matters;
Oversees and delegates tasks to team to best maximize efficiency of store operations;
Communicates individual and/or team performance feedback to store management;
Ensure team receives scheduled breaks and/or meal periods;
Creates an open outward communication on the sales floor;
Ensure adherence to all company policies, procedures and guidelines;
Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead assists in store operational functions and motivates the sales team to exceed performance goals. They also provide support to store management, oversee daily tasks, and ensure an exceptional customer experience.

Requirements

Candidates must have at least one year of experience in a retail apparel environment and proven ability to lead a sales team. Proficiency in POS management, daily banking, and strong organizational skills are required.

Skills

Retail operations
Team leadership
Customer service
POS management
Banking procedures
Reporting
Problem solving
Organization
Staff training
Coaching
Inventory management
Communication
Sales floor management
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Team Lead
Customer Experience
POS
Banking
Inventory
Leadership
Coaching
Operations
Sales
Onboarding
Training
Reporting
Customer Service
Lifestyle Brand
Sustainability

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