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Added 3 mins ago
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Senior Manager, Finance
Teladoc Health
Toronto, ON · CAN - Toronto
- Full-time
The Senior Manager, Finance, is a hands-on strategic finance leader responsible for defining and supporting the broader Canadian Finance mandate, serving as a senior Finance partner within…
Added 3 mins ago
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Service Specialist, Operations II
RBC
Toronto, ON
- Full-time
…lines. In addition, incumbent provides analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation’s processes. Incumbent will…
Added 3 mins ago
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AML Analytics Manager
PwC
Toronto, ON
- Full-time
As a AML Analytics Manager , unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 3 mins ago
NF
Grocery Department Manager Full Time Day
No Frills
Paradise, NL
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 18 mins ago
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Manager, Sales – SmartRock North America
Giatec Scientific Inc.
Ottawa, ON
- Full-time
We’re hiring a Manager, Sales to lead our North American SmartRock team, reporting to the Global Director of Sales, SmartRock. You’ll lead a blended team of Business Development…
Added 18 mins ago
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Personal Banking Associate Trainee
TD
Georgetown, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Senior Personal Banker Trainee - Home Borrowing
TD
Brampton, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 18 mins ago
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Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
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Personal Banking Associate
TD
AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Senior Staff Program Manager
Kaseya Careers
Vancouver, BC
…environments, driving operational efficiency and long-term business…
Added 18 mins ago
Senior Staff Program Manager
Kaseya Careers
Toronto, ON
…environments, driving operational efficiency and long-term business…
Added 18 mins ago
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Service Technician - Shop_CA
Brandt Group of Companies
Olds, AB
- Full-time
…complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently. They are also responsible for providing quality service to customers and…
Added 18 mins ago
BG
CSA_CA
Brandt Group of Companies
Stettler, AB
- Full-time
Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
Added 18 mins ago
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Branch Manager
Brandt Group of Companies
ON · Stoney Creek, ON
- Full-time
The Branch Manager is responsible for driving sales growth, operational efficiency, and customer satisfaction across all branch functions, including new and used equipment sales, parts, and…
Added 18 mins ago
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Advertising Account Manager
Brandt Group of Companies
Regina, SK
- Full-time
Brandt Corporate Services Ltd is currently seeking a Advertising Account Manager for our Regina, SK, location.
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Product Manager, Savings - Everyday Banking Products
BMO
Toronto, ON · BMOPLACE
- Full-time
Success requires strong analytical and technical skills, sound product judgment, and a hands-on approach to execution. The Product Manager will work closely with partners across Frontline,…
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Manager, Workplace Solutions (Drawing & Occupancy) - Future Opportunity
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Toronto, ON
- Full-time
The Workplace Solutions Manager will be the prime contact to customer Business Units on behalf of the client Corporate Real Estate team. while also acting as a key interface between client…
Added 18 mins ago
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Customer Service Representative
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Edmonton, AB · NorthStar Edmonton
- Full-time
…the job done right. Our talented team is at the heart of our success - delivering well-maintained equipment, responsive on-site assistance, and exceptional service that our clients depend…
Added 33 mins ago
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Added 33 mins ago
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Commercial Front Load/Side Load Driver
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Added 33 mins ago
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Added 33 mins ago
Manager, Campaign Analytics
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Analyze and synthesize large data sets to identify trends and opportunities based on a customer-first approach to driving acquisition and engagement
Added 33 mins ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Paradise, NL
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 33 mins ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Thunder Bay, ON
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 33 mins ago
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PC Express Department Manager
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We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales…

Roots

Team Lead-Retail

Dartmouth, NS, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

WHAT WE’RE LOOKING FOR?

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
Proven ability to successfully lead a sales team; viewed as a leader among peers;
Proven experience with POS management, daily banking procedures, and submitting timely reports;
Strong organization, and problem solving skills;
Passion for upholding an exceptional customer experience;
Collaborate with others, yet be self-motivated;
Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
Assist store management in conducting new associate onboarding and trainings;
Coaches associates on customer service fundamentals and provides positive feedback;
Assists in resolving customer service matters;
Oversees and delegates tasks to team to best maximize efficiency of store operations;
Communicates individual and/or team performance feedback to store management;
Ensure team receives scheduled breaks and/or meal periods;
Creates an open outward communication on the sales floor;
Ensure adherence to all company policies, procedures and guidelines;
Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead assists in store operational functions and motivates the sales team to exceed performance goals. They also provide support to store management, oversee daily tasks, and ensure an exceptional customer experience.

Requirements

Candidates must have at least one year of experience in a retail apparel environment and proven ability to lead a sales team. Proficiency in POS management, daily banking, and strong organizational skills are required.

Skills

Retail operations
Team leadership
Customer service
POS management
Banking procedures
Reporting
Problem solving
Organization
Staff training
Coaching
Inventory management
Communication
Sales floor management
Conflict resolution

Visa sponsorship

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Keywords

Retail
Apparel
Team Lead
Customer Experience
POS
Banking
Inventory
Leadership
Coaching
Operations
Sales
Onboarding
Training
Reporting
Customer Service
Lifestyle Brand
Sustainability

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