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Added 3 mins ago
LM
Customer Service Associate - Lingerie (MIIYU) Seasonal Part Time
La Maison Simons
Edmonton, AB · West Edmonton Mall
- Part-time
…the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and…
Added 17 mins ago
Sales Associate, Ski and Snowboard
Sporting Life Group
Burnaby, BC
As a Sales Associate, you will help customers embrace the sporting life by connecting them with gear that fits both their performance goals and personal style. Through active listening,…
Added 17 mins ago
Sales Associate, Hardgoods
Sporting Life Group
Edmonton, AB
As a Sales Associate, you will help customers embrace the sporting life by connecting them with gear that fits both their performance goals and personal style. Through active listening,…
Added 17 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
London, ON
Added 1 hour ago
LM
Customer Service Associate - Seasonal Part Time and Short Time roles
La Maison Simons
Edmonton, AB · West Edmonton Mall
- Part-time
…the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and…
Added 1 hour ago
TA
Brampton Shoppers World - Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
- Part-time
Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group brings over 50 years of fashion expertise to the global stage. With close to 1,500 stores across…
Added 2 hours ago
GD
GARAGE - Operations Team Leader FT - Carrefour Angrignon
Groupe Dynamite, Inc Garage
Montreal, QC · LaSalle, Quebec
- Full-time
6 months as a stockroom associate or inventory management, preferably in a retail environment
Added 2 hours ago
ON
Seasonal Retail Sales Associate - Preston Crossing
Old Navy
Saskatoon, SK
- Part-time
…path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion…
Added 2 hours ago
A
Seasonal Sales Associate
Ardene
Ottawa, ON
- $17.95 CAD / hour
- Part-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail - we want to hear from you.
Added 2 hours ago
A
Seasonal Sales Associate
Ardene
Chilliwack, BC
- $18.25 CAD / hour
- Part-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail - we want to hear from you.
Added 2 hours ago
ON
Assistant Manager - Village at Park Royal
Old Navy
BC · West Vancouver, BC
- Full-time
…path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion…
Added 2 hours ago
A
Seasonal Sales Associate
Ardene
Vancouver, BC
- $18.25 CAD / hour
- Part-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail - we want to hear from you.
Added 2 hours ago
CF
Investment Operations Associate
CI Financial
CDA-Aligned-Head Office
- Full-time
…are currently hiring for a full–time Investment Operations Associate to become part of our Client Experience team in Burlington,…
Added 3 hours ago
FG
MANGO - Seasonal Sales Associate - Square One
Fox Group Canada Inc.
Mississauga, ON
- Part-time
Mango, founded in Barcelona Spain, is an internationally well-known fashion brand that designs, manufactures, and markets women’s, men’s and kid’s clothing and accessories and has over 2220…
Added 3 hours ago
A
Seasonal Sales Associate
Ardene
Vancouver, BC
- Part-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail – we want to hear from you.
Added 3 hours ago
A
Seasonal Sales Associate
Ardene
Ottawa, ON
- Part-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail – we want to hear from you.
Added 3 hours ago
Acting Store Manager II Mayfair Shopping Centre
EssilorLuxottica Group
Victoria, BC
…authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to…
Added 3 hours ago
CF
Investment Operations Associate
CI Financial
Burlington, ON
- Full-time
…are currently hiring for a full–time Investment Operations Associate to become part of our Client Experience team in Burlington,…
Added 5 hours ago
A
Seasonal Sales Associate
Ardene
Chilliwack, BC
- $18.25 CAD / hour
- Part-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail - we want to hear from you.
Added 5 hours ago
Team Lead-Retail
Roots
Dartmouth, NS
Assist store management in conducting new associate onboarding and trainings;
Added 5 hours ago
A
Customer Service Associate - Oakville
Andrews
Toronto, ON
- Full-time
performs an essential role with their passion for providing best-in-class service to our clients. Passionate about the fashion industry and our business, the Customer Service Associate…
Added 9 hours ago
A
Seasonal Sales Associate
Ardene
Edmonton, AB
- Part-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail - we want to hear from you.
Added 10 hours ago
L
Retail Sales Associates
Lovisa
Winnipeg, MB
- Part-time
We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and…
Added 10 hours ago
L
Retail Sales Associates
Lovisa
Fredericton, NB
- Part-time
We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and…
Added 10 hours ago
W
(CAN) Fashion Associate
Walmart
Coquitlam, BC
- Part-time
Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks…

Roots

Team Lead-Retail

Dartmouth, NS, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

WHAT WE’RE LOOKING FOR?

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
Proven ability to successfully lead a sales team; viewed as a leader among peers;
Proven experience with POS management, daily banking procedures, and submitting timely reports;
Strong organization, and problem solving skills;
Passion for upholding an exceptional customer experience;
Collaborate with others, yet be self-motivated;
Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
Assist store management in conducting new associate onboarding and trainings;
Coaches associates on customer service fundamentals and provides positive feedback;
Assists in resolving customer service matters;
Oversees and delegates tasks to team to best maximize efficiency of store operations;
Communicates individual and/or team performance feedback to store management;
Ensure team receives scheduled breaks and/or meal periods;
Creates an open outward communication on the sales floor;
Ensure adherence to all company policies, procedures and guidelines;
Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead assists in store operational functions and motivates the sales team to exceed performance goals. They also provide support to store management, oversee daily tasks, and ensure an exceptional customer experience.

Requirements

Candidates must have at least one year of experience in a retail apparel environment and proven ability to lead a sales team. Proficiency in POS management, daily banking, and strong organizational skills are required.

Skills

Retail operations
Team leadership
Customer service
POS management
Banking procedures
Reporting
Problem solving
Organization
Staff training
Coaching
Inventory management
Communication
Sales floor management
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Team Lead
Customer Experience
POS
Banking
Inventory
Leadership
Coaching
Operations
Sales
Onboarding
Training
Reporting
Customer Service
Lifestyle Brand
Sustainability

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