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Added 2 hours ago
Analyste de test technique principal·e I Technical Test Lead
2K Vegas
Montreal, QC
Added 3 hours ago
LM
Department Manager
La Maison Simons
BC · Park Royal South
- Full-time
Lead & Inspire: Lead and coach associates, empowering them to enhance their service one customer at a time. As a key leader, you’ll ensure that employees are equipped and motivated to…
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Director, Health, Safety, & Organizational Resilience
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Saint John, NB
- Full-time
Champion continuous improvement and safety innovation, identifying opportunities to improve processes, leverage technology and data, enhance employee engagement, and increase the…
Added 5 hours ago
L
Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
…deliver meaningful product and platform improvements. You will coach and support developers, set clear expectations, and create the conditions for strong…
Added 9 hours ago
Team Lead-Retail
Roots
Toronto, ON
…shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working…
Added 9 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
Demonstrated experience with the management of information systems and technology in accordance with industry best practice and internal UVic policies and standards including relevant…
Added 9 hours ago
Production Mechanical Technician
Apotex
Brantford, ON
…machinery and mechanical equipment. In addition, training, coach and oversee more junior Technicians to assist junior technicians to maintain, troubleshoot, set-up, plan, install and…
Added 9 hours ago
Mechanical Technician
Apotex
Toronto, ON · North York, ON
Keep abreast of all changes and advances in company policies and new technology.
Added 10 hours ago
Team Lead-Retail (Days, Evenings, Weekends)
Roots
Belleville, ON
…shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working…
Added 11 hours ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
Ensure alignment between business objectives, technology capabilities, and organizational requirements.
Added 12 hours ago
N
Marketing Engineer & Director of AEO
Notified
Toronto, ON
- Full-time
We are Notified, the only technology partner dedicated to both investor relations and public relations professionals. We help our clients control and amplify the corporate narrative. Our…
Added 12 hours ago
IB
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo Books & Music
Laval, QC
- Full-time
Added 13 hours ago
I
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo
Laval, QC
- $18 to $21.4 CAD / hour
- Full-time
Added 13 hours ago
TL
CTO (Chief Technology Officer)
Total Life, Inc.
Remote, Canada
- Full-time
- Remote
We are growing quickly. Total Life ranks in the top 10 of the Deloitte Technology Fast 50 (Canada) and #5 in healthcare on the Inc. 5000. We have also been named to the C100 and are a…
Added 14 hours ago
Director, Talent Acquisition and Employee Success
Tigera
Vancouver, BC
From modern cloud-native architectures to cutting-edge AI agent ecosystems, our technology safeguards over 1 million Kubernetes clusters across multicloud and hybrid environments. Trusted…
Added 15 hours ago
TB
Store Manager
Tailored Brands
Calgary, AB
- Full-time
Models company values and leads by example as an active coach.
Added 16 hours ago
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Wireless Sales Consultant
Staples Canada
Charlottetown, PE
- Full-time
…for our customers and associates. Passionate about wireless technology, you continuously grow your knowledge by committing to ongoing self-development and interact with the larger store…
Added 16 hours ago
TF
Recruitment Sales & Technology Trainer (Calgary, Canada)
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Calgary, AB · Greater Calgary Metropolitan Area
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Coach recruiters on new business development and client acquisition
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IB
Customer Experience Leader
Indigo Books & Music
St. Catharines, ON
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Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Added 17 hours ago
AP
Associate Director, Commercial Data Operations
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
…operating standards across commercial data assets, partner with technology teams to deliver governed data products, and lead the response to material data issues. The role spans specialty…
Added 17 hours ago
I
Customer Experience Leader
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St. Catharines, ON
- Part-time
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Added 18 hours ago
HR
Shoe Specialist
Harry Rosen
NS · Toronto, ON · Cumberland
- Full-time
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.
Added 20 hours ago
SM
RQ11657 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Coach and mentor developers, supporting their technical and professional growth.
Added 20 hours ago
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RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
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Coach and mentor developers, supporting their technical and professional growth.
Added 20 hours ago
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Operations Manager
Flyover
Vancouver, BC
- Full-time
…journeys through spectacular destinations. Using cutting-edge technology, storytelling, and sensory experiences, Flyover makes once-in-a-lifetime adventures accessible to a wide audience.…

Roots

Team Lead-Retail (Days, Evenings, Weekends)

Belleville, ON, Canada

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Job details

Experience: 1+ year of retail experience, ideally in apparel.
Posting language: English
Posted: Oct 24, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Team Lead

At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.

What You'll Do

Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
Support the onboarding and training of new and developing team members.
Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
Recognize and celebrate team successes and positive behaviours.
Partner with store management to execute action plans and share feedback on individual and team performance.
Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
Uphold all company policies, procedures, and guidelines.

What Makes You Successful

Initiative
- Leads by example in delivering great customer experiences, supporting sales, and coaching team members on the floor.
- Anticipates business needs, identifies opportunities, and takes action without waiting for direction.
Collaboration
- Coordinates team efforts to support daily priorities and store goals, knowing success is measured by the team, not the individual.
- Builds trust and creates an environment where everyone can succeed.
Leading with Purpose
- Communicates expectations clearly, provides on-the-floor coaching, and helps motivate the team every shift.
- Connects daily execution to sales, customer service, and operational goals, and influences results through others.

What You Bring

1+ year of retail experience, ideally in apparel. Experience coaching, training, or leading peers is an asset.
Fairness, accountability, and consistency in your daily actions.
Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
A coaching mindset: you help others grow while continuing to develop yourself.
Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
Strong communication, organization, and problem-solving skills.
Experience with POS, cash handling, and opening and closing procedures is an asset.

Role Requirements

Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.

Must be available to work during the peak holiday business period, from mid-November through the first week of January.
Ability to stand and move throughout the store for extended periods during a shift.
Ability to frequently bend, reach, twist, and move merchandise.
Ability to safely lift and carry up to 50 lbs.

Why You'll Love Working Here

50% Employee Discount
Brand Ambassador Program
Collaborative team environment
Opportunities to build leadership and coaching skills
Opportunities for career growth within Roots

If you're passionate about people, love leading by example, and want to help a team create memorable customer experiences, we'd love to hear from you.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead is responsible for coaching team members, driving sales, and ensuring exceptional customer service on the sales floor. They also support store operations, including opening and closing procedures, inventory management, and daily reporting.

Requirements

Candidates must have at least one year of retail experience, preferably in apparel, and possess strong leadership and communication skills. Availability to work evenings, weekends, and holidays, including the peak holiday season, is mandatory.

Skills

Retail management
Team leadership
Customer service
Coaching
Training
Sales floor management
Inventory management
Cash handling
POS systems
Communication
Problem-solving
Organization
Conflict resolution
Operational leadership
Merchandising

Benefits

50% Employee discount
Brand ambassador program
Leadership and coaching skill development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Leadership
Coaching
Customer Experience
Sales Goals
Operations
POS
Inventory
Cash Handling
Team Management
Brand Ambassador
Communication
Problem Solving
Retail Standards
Onboarding
Training
Merchandise
Customer Service

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