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Added 36 mins ago
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Medical Lead - Friedreich Ataxia
Biogen
Toronto, ON
- Full-time
Provide scientific and clinical landscape insights to support clinical development programs, including study feasibility, investigator identification, site selection, and participation…
Added 1 hour ago
RI
Plant Care Specialist
Rentokil Initial
Calgary, AB
- $37,000 to $45,000 CAD / year
- Full-time
…the Rentokil family of companies in North America, the global leader in pest control. The company has experienced significant growth, doubling in size over the past five years. We do this…
Added 1 hour ago
ON
Assistant Manager - Village at Park Royal
Old Navy
BC · West Vancouver, BC
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 1 hour ago
RI
Plant Care Specialist
Rentokil Initial
Calgary, AB
- $37,000 to $45,000 CAD / year
- Full-time
…the Rentokil family of companies in North America, the global leader in pest control. The company has experienced significant growth, doubling in size over the past five years. We do this…
Added 1 hour ago
JA
Chercheur scientifique – Réseau électrique Cybersécurité/Research Scientist – Power Grid Cybersecurity
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Hitachi Énergy est un leader technologique pionnier qui contribue à augmenter l’accès à une énergie abordable, fiable, durable et moderne pour tous. Nous faisons en sorte que vos lumières…
Added 2 hours ago
BT
Arborist Climber
Bartlett Tree Experts
Delta, BC
- Other
Perform all required ground, climbing, and aerial lift duties in support of specific job assignments, as directed by crew leader
Added 2 hours ago
BT
Arborist Climber
Bartlett Tree Experts
Oakville, ON
- Other
Perform all required ground, climbing, and aerial lift duties in support of specific job assignments, as directed by crew leader
Added 2 hours ago
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Financial Planner - Edmonton
TD
AB
- Full-time
…advice, solutions and service to clients. The Financial Planning team understands that helping clients set and achieve their financial goals while delivering a legendary customer experience…
Added 3 hours ago
SR. PRODUCT MANAGER (HYBRID)
McCormick & Company
Mississauga, ON
McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves…
Added 4 hours ago
Sales Account Manager, CPG - Amazon Ads
Amazon
Toronto, ON
…personalized recommendations, influencing both your internal team and your external customer to facilitate them reaching their business goals. This role is highly collaborative, working…
Added 4 hours ago
Team Lead-Retail
Roots
Dartmouth, NS
Proven ability to successfully lead a sales team; viewed as a leader among peers;
Added 13 hours ago
CC
Shopper Marketing Specialist (12-Month Contract) - (Hybrid)
Carlton Cards
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Contract
You are a leader, and you also love teamwork! You know the importance of networking and feel comfortable sitting at the table with all levels of the organization, and you also know how to…
Added 15 hours ago
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Product Manager
ATB
Calgary, AB · Edmonton, AB
- Full-time
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what…
Added 15 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
We are seeking an experienced Copilot Cloud Solution Architect to serve as a trusted advisor and technical leader for Microsoft's strategic Retail & Consumer Goods customers.
Added 16 hours ago
R
Producer, Scams Unit (English Services) (On-Site)
Radio-Canada
Toronto, ON
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 17 hours ago
CW
Snow Removal sidewalk Shoveller crew Supervisor
Clintar Winnipeg
Winnipeg, MB
- $25 to $30 CAD / hour
- Full-time
Clintar was founded in 1973 to provide top-quality corporate landscape and snow and ice management services. Today, Clintar is the largest company of its kind in Canada and ranked 27th…
Added 17 hours ago
CC
Dispatcher
CRH Canada
Concord, ON
- Full-time
CRH Canada is proud to be a part of CRH, a global leader in building materials solutions. For the past 100 years, we have been developing innovative solutions to build the cities of…
Added 17 hours ago
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Head of Shopper and Customer Marketing - Canada
Beiersdorf
Montreal, QC
- Full-time
Strategic & Big Picture: Own the organisation’s view of the retail landscape, identifying trends, risks, and opportunities across competitors, customers, channels, shoppers, innovation, and…
Added 17 hours ago
AF
Product Manager
ATB Financial
AB · Edmonton, AB
- Full-time
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what…
Added 17 hours ago
CC
Document Controller (Temporary Contract)
Colas Canada Inc.
Edmonton, AB
- Contract
…legacy project that will redefine our community’s transportation landscape! Be part of this transformative journey and help us create a lasting impact for generations to come! We are…
Added 19 hours ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
…Meridian standards and risk appetite. Through a specialized team and cross-functional delivery partners, the Senior Manager strengthens continuous improvement capability and enables…
Added 19 hours ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
…effectively. The role develops an engaged, responsive and flexible team, drives continuous improvement, and communicates trends, risks and recommendations to senior leaders and governance…
Added 19 hours ago
RU
Transaction Accounting Director
RSM US LLP
Toronto, ON
- Full-time
…professional services firms face an ever-changing business landscape. With more than 80 years of industry expertise, RSM has helped thousands of firms to achieve their business objectives.…
Added 19 hours ago
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Senior Architectural Contract Construction Administrator
DIALOG
Prince George, BC
- Full-time
…a collaborative, technically strong and solutions-oriented leader who can represent DIALOG within an integrated project team while protecting design quality, managing architectural…
Added 19 hours ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
…Meridian standards and risk appetite. Through a specialized team and cross-functional delivery partners, the Senior Manager strengthens continuous improvement capability and enables…

Roots

Team Lead-Retail- Full Time

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1+ year of retail experience, ideally in apparel.
Posting language: English
Posted: Oct 13, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Team Lead

At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.

What You'll Do

Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
Support the onboarding and training of new and developing team members.
Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
Recognize and celebrate team successes and positive behaviours.
Partner with store management to execute action plans and share feedback on individual and team performance.
Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
Uphold all company policies, procedures, and guidelines.

What Makes You Successful

Initiative
- Leads by example in delivering great customer experiences, supporting sales, and coaching team members on the floor.
- Anticipates business needs, identifies opportunities, and takes action without waiting for direction.
Collaboration
- Coordinates team efforts to support daily priorities and store goals, knowing success is measured by the team, not the individual.
- Builds trust and creates an environment where everyone can succeed.
Leading with Purpose
- Communicates expectations clearly, provides on-the-floor coaching, and helps motivate the team every shift.
- Connects daily execution to sales, customer service, and operational goals, and influences results through others.

What You Bring

1+ year of retail experience, ideally in apparel. Experience coaching, training, or leading peers is an asset.
Fairness, accountability, and consistency in your daily actions.
Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
A coaching mindset: you help others grow while continuing to develop yourself.
Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
Strong communication, organization, and problem-solving skills.
Experience with POS, cash handling, and opening and closing procedures is an asset.

Role Requirements

Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.

Must be available to work during the peak holiday business period, from mid-November through the first week of January.
Ability to stand and move throughout the store for extended periods during a shift.
Ability to frequently bend, reach, twist, and move merchandise.
Ability to safely lift and carry up to 50 lbs.

Why You'll Love Working Here

50% Employee Discount
Brand Ambassador Program
Collaborative team environment
Opportunities to build leadership and coaching skills
Opportunities for career growth within Roots

If you're passionate about people, love leading by example, and want to help a team create memorable customer experiences, we'd love to hear from you.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead is responsible for driving sales and store goals by coaching team members on the floor and delivering exceptional customer experiences. They also support store operations, including inventory management, POS procedures, and opening/closing tasks in the absence of management.

Requirements

Candidates must have at least one year of retail experience, preferably in apparel, with strong communication and leadership skills. The role requires availability for evenings, weekends, and holidays, as well as the physical ability to lift up to 50 lbs.

Skills

Retail sales
Team leadership
Coaching
Customer service
Inventory management
POS systems
Cash handling
Communication
Problem-solving
Organization
Training
Operational management
Conflict resolution
Merchandising
Time management

Benefits

50% Employee discount
Brand ambassador program
Leadership and coaching skill development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Team Lead
Apparel
Customer Experience
Sales Floor
Coaching
Leadership
Operations
POS
Cash Handling
Inventory
Merchandising
Brand Ambassador
Training
Onboarding
Communication
Problem-solving
Integrity
Collaboration
Accountability

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