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Added 53 mins ago
AS
Manager, Financial Services (Temporary)
Abbotsford School District
Abbotsford, BC
- Full-time
The Manager is a temporary member of the finance department who analyzes data to support payroll and participates in decision-making processes. The Manager develops and delivers training…
Added 1 hour ago
BI
Outside Sales Representative – North/Central Alberta
Bray International, Inc.
AB · Edmonton, AB
- Full-time
…follow-up actions documented for ongoing account and opportunity management. All customer activity, actions, and next steps are to be maintained in the CRM system to ensure visibility,…
Added 1 hour ago
BI
Technical Inside Sales Manager
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Technical Inside Sales Manager is the main point of contact for customer support within the inside sales department. This role supervises the inside sales and customer service teams for…
Added 1 hour ago
K
Design Technologist
Kinectrics
Toronto, ON
- Full-time
Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the…
Added 2 hours ago
WB
Lead Base Area Operator
Whistler Blackcomb
Whistler, BC
- Temporary
…The Lead will report directly to the department Assistant and…
Added 2 hours ago
A
Program Manager, Retail Product Transformation and Operating Model Design [AQ-25792]
Aquent
Toronto, ON
- $65 to $95 CAD / hour
- Contract
Aquent is partnering with a leading Canadian retail organization seeking an experienced Program Manager to support a major enterprise transformation of product information, content, digital…
Added 2 hours ago
A
Design Engineer, North America AMZL Design Engineering
Amazon
St. Thomas, ON
- Full-time
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will a team of hourly workforce and will be responsible for engaging your team during their…
Added 2 hours ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Added 2 hours ago
FT
Inside Sales Representative, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Added 2 hours ago
FT
Inside Sales Representative, Val Caron
Fountain Tire
Sudbury, ON · Val Caron, ON
- Other
Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Added 2 hours ago
FT
Inside Sales Representative, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Added 2 hours ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
AbbVie Canada is seeking a Senior Manager, Business Human Resources to join our HR team.
Added 2 hours ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
Identify opportunities to improve administrative workflows, systems, and information management
Added 2 hours ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…requirements with the assistance of the education department and manager. Demonstrated patient care focused attitude in your day-to-day work. Ability to work independently and function as a…
Added 2 hours ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…requirements with the assistance of the education department and manager. Demonstrated patient care focused attitude in your day-to-day work. Ability to work independently and function as a…
Added 2 hours ago
CH
Consultant
Covenant Health Canada
AB · Edmonton, AB
- Part-time
Reporting to the Healing Connections Unit Manager, the Healing Connections Consultant is responsible for providing information, education, system navigation and support to patients and…
Added 2 hours ago
CH
Operations Portfolio Manager
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AB · Edmonton, AB
- Full-time
Reporting to the Vice President of the Mental Health and Addiction portfolio, the Corporate Services Manager, Mental Health and Addictions provides strategic, analytical and executive-level…
Added 2 hours ago
Markville (7) - Keyholder
Zwilling J.A. Henckels Canada Ltd
Markham, ON
Uphold ZWILLING's customer service standards by actively listening to customer preferences and addressing their needs with product information.
Added 2 hours ago
SC
Central Administration Clerk
Sydney Credit Union
Sydney, NS
- Full-time
Track home and auto insurance on secured loans and follow up with relationship manager on any coverage that lapses or expires.
Added 3 hours ago
TH
Restaurant manager
Tim Hortons Québec
Dundalk, ON
- Full-time
Added 3 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Scugog, ON
- Full-time
A leading independent insurance brokerage is seeking a highly personable and knowledgeable Personal Lines Account Manager to provide outstanding customer service. In this role, you will…
Added 3 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Toronto, ON
- Internship
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 3 hours ago
GR
Account manager - sales
G&J Resources Inc
Markham, ON
- Full-time
Added 3 hours ago
GF
Fit4Less Host - Stratford
GoodLife Fitness
Stratford, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 3 hours ago
S
Speech Language Pathologist, Neuromotor - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
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…practice and treatment team in partnership with the Program Manager and/or Professional Practice…

Roots

Team Lead-Retail- Full Time

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1+ year of retail experience, ideally in apparel.
Posting language: English
Posted: Oct 31, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Team Lead

At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.

What You'll Do

Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
Support the onboarding and training of new and developing team members.
Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
Recognize and celebrate team successes and positive behaviours.
Partner with store management to execute action plans and share feedback on individual and team performance.
Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
Uphold all company policies, procedures, and guidelines.

What Makes You Successful

Initiative
- Leads by example in delivering great customer experiences, supporting sales, and coaching team members on the floor.
- Anticipates business needs, identifies opportunities, and takes action without waiting for direction.
Collaboration
- Coordinates team efforts to support daily priorities and store goals, knowing success is measured by the team, not the individual.
- Builds trust and creates an environment where everyone can succeed.
Leading with Purpose
- Communicates expectations clearly, provides on-the-floor coaching, and helps motivate the team every shift.
- Connects daily execution to sales, customer service, and operational goals, and influences results through others.

What You Bring

1+ year of retail experience, ideally in apparel. Experience coaching, training, or leading peers is an asset.
Fairness, accountability, and consistency in your daily actions.
Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
A coaching mindset: you help others grow while continuing to develop yourself.
Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
Strong communication, organization, and problem-solving skills.
Experience with POS, cash handling, and opening and closing procedures is an asset.

Role Requirements

Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.

Must be available to work during the peak holiday business period, from mid-November through the first week of January.
Ability to stand and move throughout the store for extended periods during a shift.
Ability to frequently bend, reach, twist, and move merchandise.
Ability to safely lift and carry up to 50 lbs.

Why You'll Love Working Here

50% Employee Discount
Brand Ambassador Program
Collaborative team environment
Opportunities to build leadership and coaching skills
Opportunities for career growth within Roots

If you're passionate about people, love leading by example, and want to help a team create memorable customer experiences, we'd love to hear from you.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead acts as a brand ambassador, guiding daily sales floor execution and motivating the team to achieve store goals. They provide on-the-floor coaching, support store operations, and ensure exceptional customer service standards are maintained.

Requirements

Candidates must have at least one year of retail experience, preferably in apparel, with strong communication and leadership skills. The role requires availability for evenings, weekends, and holidays, as well as the physical ability to lift up to 50 lbs.

Skills

Retail sales
Team leadership
Coaching
Customer service
Inventory management
POS systems
Cash handling
Communication
Problem-solving
Organization
Training
Operational management
Conflict resolution
Merchandising
Time management

Benefits

50% Employee discount
Brand ambassador program
Leadership and coaching skill development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Team Lead
Apparel
Customer Experience
Sales Floor
Coaching
Leadership
Operations
POS
Inventory
Cash Handling
Brand Ambassador
Mentorship
Performance Management
Store Standards
Onboarding
Training
Conflict Resolution
Merchandising
Teamwork

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