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Added 8 mins ago
7
Store Crew
7-Eleven
North Battleford, SK
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 8 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
A well-established global manufacturer is seeking a CNC Machine Operator to join its growing team in Blenheim, Ontario. This is an excellent opportunity for a machinist who enjoys working…
Added 8 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
North Battleford, SK
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 8 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Pointe-Claire, QC
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 8 mins ago
AM
Pharmacy Manager
Apple-Hills Medical Pharmacy
Toronto, ON
- Full-time
Liberty Market Pharmacy is seeking an experienced, motivated and patient-focused Pharmacist Manager to lead our pharmacy team and oversee the daily operations of our community pharmacy.
Added 8 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Alliston, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 8 mins ago
7
Store Crew
7-Eleven
Kelowna, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 8 mins ago
WC
(CAN) Front End Checkout Team Associate (LC)
Walmart Canada
Kingston, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 23 mins ago
Account Executive, SMB Grower (French speaking)
Stripe
Toronto, ON
The Account Executive, SMB Grower team is a highly consultative sales team that is responsible for the growth and retention of Stripe’s largest and fastest growing SMB customers. As an…
Added 38 mins ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 38 mins ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 38 mins ago
QM
Azure Applications Architect
Quantum Management Services Ltd.
Toronto, ON
- $135,000 to $140,000 CAD / year
- Full-time
We are seeking an Azure Application Cloud Solutions Architect / Technical Lead to design, develop and implement scalable, cloud-native applications and integration solutions within…
Added 38 mins ago
PC
Engineering Lead
PERI Canada
Calgary, AB
- Full-time
The main purpose of PERI’s Engineering Lead (ENGL) position is to support the structural analysis and design of formwork, shoring, and scaffolding solutions across a wide range of projects.…
Added 38 mins ago
GM
Business Operations and Product Development Lead
Global Medical Products Inc.
Burlington, ON
- Full-time
…procurement teams to support efficient operations and patient care. Team members join a stable, mission-driven organization that values long-term partnerships and dependable…
Added 38 mins ago
S
Mechanical Engineer (Intermediate – Senior)
SYSTRA
Toronto, ON
- Full-time
Lead the mechanical design for 17 LRT stops and 9 traction power substation (TPSS) sites as engineer of record.
Added 54 mins ago
PC
Temporary Sales Associate - Part-Time
PVH Corp.
Toronto, ON · Scarborough, ON, Canada
- Part-time
Are you ready to lead the sales floor by showcasing and promoting our iconic brand? You will deliver a top-notch customer experience that represents our brand’s minimalist and sensual point…
Added 54 mins ago
Trade Representative Ottawa
Scotiabank
Ottawa, ON
…plans, initiatives are executed / delivered in support of the team’s business targets and objectives. Ensures all activities conducted are in compliance with governing regulations, internal…
Added 54 mins ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 1 hour ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
L
Assistant Manager, Guest Experience | Rideau Centre
lululemon
Ottawa, ON
- Full-time
Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing…
Added 1 hour ago
GC
Director of Customer Success
GRC Concierge
Ottawa, ON
- Full-time
As we continue to scale, we're looking for a Director of Client Experience & Success to lead the way our clients experience GRC Concierge.
Added 1 hour ago
ET
Talent & Programme Operations Intern
Enabled Talent
Brampton, ON
- Contract
Gather feedback and flag questions or accessibility requests to the programme lead.
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
…career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the Husky…

Roots

Team Lead-Retail- Full Time

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1+ year of retail experience, ideally in apparel.
Posting language: English
Posted: Oct 31, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Team Lead

At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.

What You'll Do

Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
Support the onboarding and training of new and developing team members.
Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
Recognize and celebrate team successes and positive behaviours.
Partner with store management to execute action plans and share feedback on individual and team performance.
Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
Uphold all company policies, procedures, and guidelines.

What Makes You Successful

Initiative
- Leads by example in delivering great customer experiences, supporting sales, and coaching team members on the floor.
- Anticipates business needs, identifies opportunities, and takes action without waiting for direction.
Collaboration
- Coordinates team efforts to support daily priorities and store goals, knowing success is measured by the team, not the individual.
- Builds trust and creates an environment where everyone can succeed.
Leading with Purpose
- Communicates expectations clearly, provides on-the-floor coaching, and helps motivate the team every shift.
- Connects daily execution to sales, customer service, and operational goals, and influences results through others.

What You Bring

1+ year of retail experience, ideally in apparel. Experience coaching, training, or leading peers is an asset.
Fairness, accountability, and consistency in your daily actions.
Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
A coaching mindset: you help others grow while continuing to develop yourself.
Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
Strong communication, organization, and problem-solving skills.
Experience with POS, cash handling, and opening and closing procedures is an asset.

Role Requirements

Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.

Must be available to work during the peak holiday business period, from mid-November through the first week of January.
Ability to stand and move throughout the store for extended periods during a shift.
Ability to frequently bend, reach, twist, and move merchandise.
Ability to safely lift and carry up to 50 lbs.

Why You'll Love Working Here

50% Employee Discount
Brand Ambassador Program
Collaborative team environment
Opportunities to build leadership and coaching skills
Opportunities for career growth within Roots

If you're passionate about people, love leading by example, and want to help a team create memorable customer experiences, we'd love to hear from you.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead acts as a brand ambassador, guiding daily sales floor execution and motivating the team to achieve store goals. They provide on-the-floor coaching, support store operations, and ensure exceptional customer service standards are maintained.

Requirements

Candidates must have at least one year of retail experience, preferably in apparel, with strong communication and leadership skills. The role requires availability for evenings, weekends, and holidays, as well as the physical ability to lift up to 50 lbs.

Skills

Retail sales
Team leadership
Coaching
Customer service
Inventory management
POS systems
Cash handling
Communication
Problem-solving
Organization
Training
Operational management
Conflict resolution
Merchandising
Time management

Benefits

50% Employee discount
Brand ambassador program
Leadership and coaching skill development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Team Lead
Apparel
Customer Experience
Sales Floor
Coaching
Leadership
Operations
POS
Inventory
Cash Handling
Brand Ambassador
Mentorship
Performance Management
Store Standards
Onboarding
Training
Conflict Resolution
Merchandising
Teamwork

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