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Added 35 mins ago
DO
Executive Assistant
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Lead with empathy and integrity: Act with kindness, respect and care for colleagues, stakeholders and communities. Be authentic and transparent, making grounded decisions that balance…
Added 35 mins ago
LA
Six Sigma Black Belt
Les Aliments DAINTY Foods Inc.
Windsor, ON
- Full-time
…mealtime through high-quality, great-tasting foods people can trust, every…
Added 35 mins ago
TC
Maintenance Manager
TIGER Coatings North America
Guelph, ON
- Full-time
Ready to lead, improve, and keep things running?
Added 35 mins ago
Clinical Manager, Pediatric Critical Care
Nova Scotia Health and IWK Health
Halifax, NS
…eliminate discrimination, but have more work to do to build that trust, acknowledge our biases, and reduce the barriers our diverse communities face. We want IWK Health to be a safe and…
Added 50 mins ago
E
Content Executive
Entain
Toronto, ON
- Full-time
Use performance data and customer behaviour to inform content decisions, working with the Content Lead to identify opportunities, optimise sports and gaming lobbies and recommend relevant…
Added 1 hour ago
HG
Subcontracts Manager
Hypertec Group
Montreal, QC · Saint-Laurent, QC
- Full-time
Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.
Added 1 hour ago
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Group Finance Director
isgSearch
Windsor, ON
- $160,000 to $180,000 CAD / year
- Full-time
…Finance expertise, but equally important will be their ability to lead people, build relationships, listen effectively, and operate as a true business partner across the…
Added 1 hour ago
MS
Senior Finance Manager, Accounting and External Reporting (can be Full Time OR 2 Year contract)
MDA Space
Brampton, ON
- Full-time
Lead the consolidation process, prepare and/or review corporate accounting journal entries
Added 1 hour ago
MC
Employment Services Client Success Manager
MCI Careers
Canada
- Full-time
…an experienced Client Success Manager to join our team and lead strategic initiatives that strengthen client relationships, drive revenue, and support long-term…
Added 2 hours ago
SD
Health Safety Environment Coordinator
Solutions Driven
Concord, ON
- $50 to $55 CAD / hour
- Full-time
…They are now looking for an experienced HSE Coordinator to lead health, safety and environment for the Eastern Division. You will be the go-to safety person across the project sites, the…
Added 2 hours ago
NB
DevSecOps Technical Lead, Cryptography
National Bank of Canada
Montreal, QC
- Full-time
A career as a DevSecOps Technical Lead, Cryptography within the Data Protection and Cryptography team at National Bank means acting as a specialist responsible for the evolution, security,…
Added 2 hours ago
TM
Director, Strategic Planning, Operations and Administration
Toronto Metropolitan University
Toronto, ON
- Full-time
The successful candidate will lead the effective management and administration of the Faculty’s financial and human resources affairs in an efficient, innovative and professional manner, in…
Added 2 hours ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
…and local roots, we combine the scale of a network with the trust of strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate…
Added 3 hours ago
RG
Senior Finance Business Partner
RWS Group
Montreal, QC
- Full-time
- Own division P&L, partnering with division sales lead to drive strategic initiatives and business transformation.
Added 5 hours ago
HM
Internal Medicine
Health Match BC
New Westminster, BC
- Part-time
…modernized medical and surgical health care campus. This will lead to more opportunities for expansion and enhancement of palliative care…
Added 5 hours ago
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Anesthesiology
Health Match BC
New Westminster, BC
- Full-time
Research & Scholarly Inquiry: Candidates will have opportunities to participate in or lead clinical research, departmental quality improvement (QI) initiatives, and multicentre clinical…
Added 6 hours ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
MB · Manitoba, Canada
- $100,000 to $150,000 CAD / year
- Full-time
Lead capital, housing, and infrastructure delivery for Curve Lake First Nation
Added 7 hours ago
DO
Director
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Lead with empathy and integrity: Act with kindness, respect and care for colleagues, stakeholders and communities. Be authentic and transparent, making grounded decisions that balance…
Added 7 hours ago
LC
District Manager - Western Ontario, Canada
Loblaw Companies Limited
Brampton, ON
- Full-time
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position…
Added 7 hours ago
W
Principal Managing Partner
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- Full-time
…Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.…
Added 7 hours ago
B
Mortgage Specialist
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Vaughan, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 7 hours ago
A
Engagement Lead, Canada
Arete
Canada
- Full-time
Ability to independently train, mentor, coach and lead team members globally and take ownership over their wins and losses
Added 7 hours ago
NH
Mental Health Counsellor - NH Montreal
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Montreal, QC
- Full-time
Reports to Mental Health Lead Location Nisa Homes Montreal
Added 8 hours ago
A
Business Development Specialist
Alto
Saskatoon, SK
- Full-time
…valid and criminal background checks are up to date, promoting trust and safety. Alto also gives caregivers a space to showcase their skills, experience, and preferred working rates,…
Added 8 hours ago
LC
Pharmacist, Hourly Full Time Day
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs

Roots

Team Lead-Retail- Full Time

Waterloo, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 1+ year of retail experience, ideally in apparel.
Posting language: English
Posted: Oct 31, 2026

Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Team Lead

At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.

What You'll Do

Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
Support the onboarding and training of new and developing team members.
Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
Recognize and celebrate team successes and positive behaviours.
Partner with store management to execute action plans and share feedback on individual and team performance.
Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
Uphold all company policies, procedures, and guidelines.

What Makes You Successful

Initiative
- Leads by example in delivering great customer experiences, supporting sales, and coaching team members on the floor.
- Anticipates business needs, identifies opportunities, and takes action without waiting for direction.
Collaboration
- Coordinates team efforts to support daily priorities and store goals, knowing success is measured by the team, not the individual.
- Builds trust and creates an environment where everyone can succeed.
Leading with Purpose
- Communicates expectations clearly, provides on-the-floor coaching, and helps motivate the team every shift.
- Connects daily execution to sales, customer service, and operational goals, and influences results through others.

What You Bring

1+ year of retail experience, ideally in apparel. Experience coaching, training, or leading peers is an asset.
Fairness, accountability, and consistency in your daily actions.
Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
A coaching mindset: you help others grow while continuing to develop yourself.
Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
Strong communication, organization, and problem-solving skills.
Experience with POS, cash handling, and opening and closing procedures is an asset.

Role Requirements

Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.

Must be available to work during the peak holiday business period, from mid-November through the first week of January.
Ability to stand and move throughout the store for extended periods during a shift.
Ability to frequently bend, reach, twist, and move merchandise.
Ability to safely lift and carry up to 50 lbs.

Why You'll Love Working Here

50% Employee Discount
Brand Ambassador Program
Collaborative team environment
Opportunities to build leadership and coaching skills
Opportunities for career growth within Roots

If you're passionate about people, love leading by example, and want to help a team create memorable customer experiences, we'd love to hear from you.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead acts as a brand ambassador, guiding daily sales floor execution and motivating the team to achieve store goals. They provide on-the-floor coaching, support store operations, and ensure exceptional customer service standards are maintained.

Requirements

Candidates must have at least one year of retail experience, preferably in apparel, with strong communication and leadership skills. The role requires availability for evenings, weekends, and holidays, as well as the physical ability to lift up to 50 lbs.

Skills

Retail sales
Team leadership
Coaching
Customer service
Inventory management
POS systems
Cash handling
Communication
Problem-solving
Organization
Training
Operational management
Conflict resolution
Merchandising
Time management

Benefits

50% Employee discount
Brand ambassador program
Leadership and coaching skill development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Team Lead
Apparel
Customer Experience
Sales Floor
Coaching
Leadership
Operations
POS
Inventory
Cash Handling
Brand Ambassador
Mentorship
Performance Management
Store Standards
Onboarding
Training
Conflict Resolution
Merchandising
Teamwork

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