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Added 1 min ago
Store Associate
The Salvation Army Canada and Bermuda Territory
Calgary, AB · Sage Hill Thrift Store
Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 1 min ago
Community Recycling Associate
The Salvation Army Canada and Bermuda Territory
Mississauga, ON · Battleford, SK
Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 1 min ago
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
Calgary, AB · Horizon Heights Thrift Store
Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 1 min ago
Warehouse Associate
Grainger Businesses
Caledon, ON
You’ll report to a DC Supervisor or Process Manager and have regular interaction with other team members.
Added 15 mins ago
Relationship Manager, Business Markets- EN
RBC
Saguenay, QC
Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 15 mins ago
Territory Manager
UAP Inc.
AB · Edmonton, AB
Full-time
This Territory Manager position is a regular full-time position and is located in Edmonton, AB.
Added 15 mins ago
Senior Software Developer – CRM / Dynamics 365 & Power BI
Joblinxsapp
Toronto, ON
Full-time
Identify and communicate technical issues, risks, and material concerns to the Project Manager.
Added 15 mins ago
Admissions Officer, Office of the Registrar
University of Calgary
Calgary, AB
Full-time
As a member of this team, the Admissions Officer reports to the Manager, Transfer and International Admissions and will have an impact on meeting institutional enrollment goals. Efficient…
Added 15 mins ago
Associate, Automated Execution Group
TD Securities
Toronto, ON
Full-time
Added 16 mins ago
Quality Technician 1
Napoleon
Barrie, ON
Full-time
Exclusive Associate discounts on our award-winning products
Added 16 mins ago
Quality Technician 1
Napoleon
Barrie, ON
Full-time
Exclusive Associate discounts on our award-winning products
Added 16 mins ago
Production Associate
Domino's
Cambridge, ON
Full-time
The Production Associate takes part in the complete processing and manufacturing of pizza dough. Production Associates will rotate to various positions (dough maker, dough placer, tray…
Added 16 mins ago
Food Service Associate
Dexterra
Mississauga, ON
$18 to $23 CAD / hour
Full-time
As a Food Services Associate , reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires excellent…
Added 16 mins ago
Information Technology Audit Senior Associate (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
As an Information Technology Audit Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 28 mins ago
Building Superintendent
FirstService Residential Canada
Oakville, ON
Full-time
…to candidates working in this role as a Building Operations Manager should their experience align with those…
Added 28 mins ago
Accounts Receivable (AR)
Midea Canada
ON · Ontario, Canada
$50,000 to $60,000 CAD / year
Full-time
…maintaining a healthy accounts receivable portfolio reporting to AR…
Added 30 mins ago
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Elmsdale, NS
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 30 mins ago
Production Associate
Domino's
Cambridge, ON
Full-time
The Production Associate takes part in the complete processing and manufacturing of pizza dough. Production Associates will rotate to various positions (dough maker, dough placer, tray…
Added 31 mins ago
Team Lead-Retail (Full - Time)
Roots
Toronto, ON
…motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model…
Added 31 mins ago
Sales Associate-Retail (Seasonal)
Roots
Toronto, ON
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 31 mins ago
Sales Associate
Staples Business
Waterloo, ON
Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 46 mins ago
Customer Experience Associate
TD
Lethbridge, AB
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 46 mins ago
Customer Experience Associate
TD
Grande Prairie, AB
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 46 mins ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 46 mins ago
Personal Banking Associate Trainee
TD
Calgary, AB
Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…

Roots

Team Lead-Retail (Full - Time)

Toronto, ON, Canada

Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

WHAT WE’RE LOOKING FOR?

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
Proven ability to successfully lead a sales team; viewed as a leader among peers;
Proven experience with POS management, daily banking procedures, and submitting timely reports;
Strong organization, and problem solving skills;
Passion for upholding an exceptional customer experience;
Collaborate with others, yet be self-motivated;
Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
Assist store management in conducting new associate onboarding and trainings;
Coaches associates on customer service fundamentals and provides positive feedback;
Assists in resolving customer service matters;
Oversees and delegates tasks to team to best maximize efficiency of store operations;
Communicates individual and/or team performance feedback to store management;
Ensure team receives scheduled breaks and/or meal periods;
Creates an open outward communication on the sales floor;
Ensure adherence to all company policies, procedures and guidelines;
Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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More about this job

Responsibilities

The Team Lead assists store management with daily operational functions, including banking, reporting, and inventory management. They also lead and motivate the sales team to exceed goals while ensuring an exceptional customer experience.

Requirements

Candidates must have at least one year of experience in a retail apparel environment and proven leadership abilities. Strong organizational skills and availability for varied shifts, including weekends and holidays, are required.

Skills

Retail operations
Team leadership
Customer service
Sales management
POS management
Banking procedures
Reporting
Organization
Problem solving
Coaching
Onboarding
Inventory management
Communication
Conflict resolution
Product knowledge
Delegation

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Team Lead
Sales
POS
Banking
Inventory
Customer Experience
Leadership
Operations
Coaching
Onboarding
Reporting
Lifestyle Brand
Sustainability

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