Head of Quality

Description

The ROSEN Group is a global leader in providing cutting-edge solutions in all areas of the integrity process chain. Since its origins as a one-man business in 1981, ROSEN has rapidly grown and continues to do so. The international technology group consists of a team of more than 4,000 employees operating in more than 120 countries. You can be a part of securing the safe supply of energy to people and businesses across the globe and help us all move towards an attainable and sustainable future. It is our ambition, above anything else, to contribute to a world where critical infrastructure and the supply of energy is not only efficient, but also protected and reliable.

Come join our growing team!

For more information about ROSEN go to www.rosen-group.com.

ROSEN is looking for a Head of Quality that will be based in Calgary. This position reports directly to the Head of HSSQ, North America and will be a part of the HSSQ North America (Health, Safety, Sustainability, Quality) team.

What role you will play in our team

The Head of Quality serves as the senior quality leader for ROSEN Canada and is responsible for driving a culture of operational excellence, technical integrity, and continuous improvement across all aspects of the business. This includes in-line inspection services, data analysis and reporting, engineering assessments, and supporting consultancy services delivered to Canadian and North American based pipeline operators.

The role ensures compliance with corporate requirements, ISO standards, API 1163, applicable Canadian regulatory requirements, and customer expectations. The Head of Quality partners closely with operational, engineering, reporting, and commercial leaders to ensure quality is embedded throughout the lifecycle of service delivery and supports ROSEN's reputation as a trusted leader in pipeline integrity solutions.

What will I be doing?

Leadership & Strategy

• Serve as the senior quality leader for ROSEN Canada, providing strategic direction and oversight of the Quality Management System (QMS).
• Drive a culture of quality, technical excellence, accountability, and continuous improvement across all business functions.
• Lead and develop the Canada Quality team while fostering professional growth and succession planning.
• Support North America and Corporate HSSQ leadership in establishing quality objectives, targets, and strategic initiatives.

Quality Management & Compliance

• Ensure ongoing compliance with ISO 9001, API 1163, applicable CSA standards, CER requirements, customer specifications, and corporate quality requirements.
• Maintain and continuously improve the effectiveness of the Quality Management System.
• Act as the primary quality authority for internal and external stakeholders.
• Lead management reviews and quality performance evaluations for the Canada business.

Technical Quality Excellence

Provide governance and assurance over quality processes supporting:

• In-Line Inspection (ILI) operations
• Data analysis and final reporting
• Integrity assessments
• Engineering consultancy services
• Promote robust quality controls throughout project execution to ensure report accuracy, technical consistency, and customer confidence.
• Ensure effective implementation of risk-based quality management principles and leading indicator programs.

Audit & Assurance

• Lead all internal, customer, certification, and third-party audits.
• Develop audit strategies that identify systemic risks and opportunities for improvement.
• Ensure timely closure and effectiveness verification of corrective actions.

Continuous Improvement

• Lead Root Cause Analysis (RCA) investigations involving significant customer, operational, or quality events.
• Drive corrective and preventive action programs.
• Support Lean, continuous improvement, and operational excellence initiatives.
• Track and analyze quality trends, metrics, and leading indicators to proactively mitigate risk.

Customer & Stakeholder Engagement

• Partner with customers to address quality concerns and support quality-focused reviews and audits.
• Serve as a trusted advisor to business leaders on quality-related risks and opportunities.
• Support customer confidence through transparent communication and robust governance processes.

What are we looking for?

Education

• Bachelor's degree in Engineering, Quality Management, Science, Industrial Technology, or a related technical discipline required.
• Master's degree in Quality Management, Engineering, Business Administration, or related field preferred.

Experience

• Minimum 10 years of progressively responsible quality management experience within the energy, oil and gas, pipeline integrity, engineering, inspection, or technical services sectors.
• Minimum 5 years of leadership experience managing quality teams and influencing organizational performance.
• Demonstrated experience managing ISO 9001-based Quality Management Systems.

Technical Knowledge

• Strong knowledge of:
• API 1163
• ISO 9001
• CSA Z662
• Canadian pipeline regulatory requirements
• Risk-based quality management systems
• Root Cause Analysis methodologies
• Audit and assurance programs
• Understanding of pipeline integrity management, in-line inspection technologies, engineering assessment processes, and technical reporting practices is highly desirable.

Leadership Competencies

• Proven ability to positively influence senior leaders, teams and employees and drive cultural change.
• Strong business acumen and decision-making capability.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to balance customer expectations, regulatory requirements, and operational realities.

Professional Certifications (Preferred)

• ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)
• ASQ Certified Quality Auditor (CQA)
• ISO 9001 Lead Auditor

Additional Qualifications or Skills

Physical Requirements:

• Ability to work in both office and industrial environments.
• Ability to travel periodically within Canada and North America (approximately 10-25% travel) by vehicle and commercial airline to support business operations, customer audits, and regulatory engagements.
• Ability to visit operational facilities, workshops, warehouses, manufacturing areas, and customer locations while complying with applicable safety requirements.
• Ability to walk, stand, climb stairs, and navigate industrial work environments during audits, inspections, and site visits.
• Ability to wear required personal protective equipment (PPE), including safety footwear, hard hat, safety glasses, hearing protection, and flame-resistant clothing when required.
• Ability to occasionally lift and carry items up to 25 lbs (11 kg).
• Ability to sit for extended periods while working on reports, audits, presentations, and computer-based tasks.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Offer

ROSEN offers a competitive compensation package, including:

• Comprehensive Benefit plan
• Health & Wellness Program
• RRSP matching
• Volunteer Time Off
• Company paid basic Life Insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability coverage
• Employee Assistance Program
• Generous Vacation and Paid Time Off (PTO)
• Employee Rewards and Recognition Program
• Access to Employee Empowerment Groups
• Hybrid working environment for certain positions
• Annual merit & career advancement increases
• Leadership growth & professional development opportunities
• Education Assistance Program

Legal Disclaimers This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. ROSEN is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. This position may require the operation of a company vehicle or driving on behalf of the company. As such, the employee must possess a valid driver’s license and may be subject to a Motor Vehicle Record (MVR) check. Employment is contingent upon meeting and maintaining the company’s driving eligibility requirements.(to be added only for required roles) Employment is contingent upon the successful completion of a background check and verification of eligibility to work in the country of employment. Please note: Employment sponsorship (e.g., work permits or LMIA-supported roles) is not available for this position, except for current ROSEN employees eligible under internal transfer or sponsorship policies.