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Added 57 mins ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
…developers: supporting them through client challenges, keeping delivery on track across pods, and making sure the team has what it needs to do its best work. You’ll own team leadership,…
Added 57 mins ago
FV
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- Part-time
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Added 1 hour ago
FH
Climate Change and Planetary Health Lead
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BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 1 hour ago
FH
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Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
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- Full-time
The Audit Quality function, department of professional practice is looking for a Project Manager, Audit Quality to provide administrative, operational, and project coordination. The team…
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shift supervisor - Store# 71789, 326 KING STREET WEST
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- Full-time
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- Full-time
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- Part-time
Works closely with Line Cooks to ensure a smooth service
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- $25.7 to $32.1 CAD / hour
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shift supervisor - Store# 60968, 14980 YONGE STREET
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Added 3 hours ago
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Shift Manager
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Calgary, AB
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Added 3 hours ago
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Assistant Store Manager
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- Full-time
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
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Rosewood Hotel Group

Concierge

Vancouver, BC, Canada

The pay scale for this position is between $25.45/hour to $33.93/hour.

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Job details

Pay: The pay scale for this position is between $25.45/hour to $33.93/hour.
Posting language: English
Posted: Oct 19, 2026

Original job description

Job Description

THE IMPACT OF THIS ROLE

Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Inform guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and paying attention throughout their stay.

KEY RESPONSIBILITIES

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge of:

all hotel features/services, hours of operation.
all hotel restaurant food concepts, menu price range, dress code and ambiance.
all hotel room types, numbers/names, layout, appointments, amenities, and locations.
all hotel room rates, special packages and promotions.
daily house count and expected arrivals/departures (particularly VIPs).
scheduled daily group activities, names, and location of meeting/banquet rooms.
local events, attractions, holiday schedules.

Obtain department keys; ensure security of such.

Arrive at your respective assigned working locations, ready to commence work at your designated starting times.
Maintain professional appearance and follow the personal grooming and uniform standards.
Attend team briefings to meet with MOD to review daily occupancy, VIPs, groups, sites, events, glitches, etc.
Meet with departing Concierge to review business status, follow up items and any guest related pending tasks.

Access all functions of computer system in accordance with departmental specifications.
Set up workstation with necessary supplies; maintain cleanliness throughout shift.
Legibly complete requisition for additional supplies/materials and submit to Front Office Manager.
Maintain updated resource materials on all vendors and information to accommodate guest requests.
Review designated in-house guest list and be familiar with guests' names and room locations.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Document all guests’ requests, complaints or problems and action accordingly. Follow up with appropriate department to ensure completion & guest satisfaction and report to the MOD.

Coordinate guest requests with designated vendors which may include but not limited to:

Room accommodations
Airline reservations, changes, cancellations
Transportation from hotel to airport and return
Bus/train transportation
Limousine reservations
Car rentals

Car repair and servicing
Charter flights/rentals
Babysitting services
Banking/financial services
Business center services/fax or telex services/mailing and delivery services
Interpretation services
Notary services
Restaurant reservations, nightclub activities
Dry cleaning, laundry, alterations, repairs
Film processing
Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities
Formal wear rentals
Flowers
Salon appointments
Shoeshines and repairs
Shopping services
Movie/theater/attraction tickets
Sightseeing tours
Medical services
Religious services

Legibly document all pertinent information in guest request log(s). Monitor and update logbook(s) throughout the shift.
Document all guests requests and follow up with appropriate department to ensure completion and guest satisfaction.
Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.
Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.
Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.
Assist guests in locating and retrieving lost luggage.
Distribute all guest and departmental mail.
Monitor, send and deliver guest faxes.
Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests
Adhere to all cashiering procedures:

Compile all third-party invoices such as transportation, flowers, etc. in a timely manner to be posted in guest’s folio.
Process miscellaneous charges.
Collect payments.
Post charges.
Run closing reports.
Complete designated cashier reports.
Balance reports.
Drop receipts.

Take, record and relay messages accurately, completely, and legibly.
Accept and record wake-up call requests; deliver to PBX.
Assist in Emergency situations and be knowledgeable of the Crisis Management and Contingency Plan.
Report to the MODs any other relevant information or incidents during the shift operations.
Perform all other duties assigned by management as required.

CRITICAL SKILLS & QUALIFICATIONS

Experience: Minimum three years’ experience as a Concierge or a similar capacity for a luxury or ultra-luxury hotel.

Education: High school diploma.

General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Les Clefs d’Or membership (one or two keys) or must be actively working towards membership. Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.

Language: Required to speak, read, and write English. Additional language is an asset.

Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: Les Clefs d’Or membership (one or two keys) or must be actively working towards obtaining membership.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Others

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

The pay scale for this position is between $25.45/hour to $33.93/hour. This is the pay range for this position that the Hotel reasonably expects to pay.

About Us

Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.

General Information

Country/Region

Canada

Province/City

Vancouver, B.C.

Hiring Entity

Rosewood Hotel Georgia

Department

Rooms - Front Office

Job Type

Full-time Permanent

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More about this job

Responsibilities

The Concierge provides personalized assistance to guests, including managing special arrangements, resolving complaints, and coordinating services with various vendors. They are responsible for maintaining hotel standards, monitoring work areas, and ensuring VIP guests receive exceptional service throughout their stay.

Requirements

Candidates must have at least three years of experience in a luxury or ultra-luxury hotel environment and possess a high school diploma. Proficiency in English, strong attention to detail, and active pursuit or possession of Les Clefs d'Or membership are required.

Skills

Concierge services
Guest relations
VIP services
Hotel operations
Problem resolution
Communication skills
Attention to detail
Computer literacy
Local area knowledge
Cashiering procedures
Crisis management
Teamwork
Time management
Multitasking
Professional grooming

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Luxury Hotel
Rosewood Hotel Georgia
Guest Services
VIP Relations
Front Office
Les Clefs d'Or
Hospitality
Customer Satisfaction
Cashiering
Crisis Management
Event Coordination
Vendor Management
Hotel Amenities
Concierge Log
Property Management
Service Standards
Vancouver
Tourism
Guest Experience

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