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Added 1 day ago
RH
Front Desk Agent
Rosewood Hotel Georgia
Vancouver, BC
- Full-time
Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks.
Added 1 day ago
Front Desk Agent
Rosewood Hotel Group
Vancouver, BC
Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks.
Added 1 day ago
CN
Agent, Customer Service
Canadian North
Iqaluit, NU
- Full-time
As a Customer Service Agent, you will assist passengers throughout their travel journey by checking them in, handling baggage, providing information, and helping deliver a positive travel…
Added 1 day ago
CN
Coordinator, Customer Service
Canadian North
Yellowknife, NT
- Part-time
…customer service and fulfilling all duties of a Customer Service…
Added 1 day ago
Guest Service Agent
Northland Properties
Terrace, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 1 day ago
AG
Passenger Service Agent
Alliance Ground International
Regina, SK · YQR Airport
- Part-time
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right…
Added 1 day ago
FH
Spa Reception Agent
Fairmont Hotels & Resorts
Banff, AB
- Full-time
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in…
Added 2 days ago
A
Spa Reception Agent
AccorHotel
Banff, AB
- Full-time
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in…
Added 2 days ago
M
Front Desk Agent
Marriott
Montreal, QC
- Full-time
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.…
Added 2 days ago
SP
Guest Service Agent - Winter 2026/27
Sun Peaks Grand Hotel & Conference Centre
BC · Sun Peaks Mountain, BC
- Full-time
Added 2 days ago
AT
Call Center Agent (Montréal, Ottawa, Québec)
Air Transat
Montreal, QC
- Full-time
Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.).
Added 2 days ago
JA
Customer Service Agent (PT)
Jazz Aviation LP
Yellowknife, NT
- Part-time
Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work
Added 2 days ago
WB
Heli Ski Reservation Agent
Whistler Blackcomb
Whistler, BC
- Temporary
Answering guest in-bound calls, emails and in-person inquiries and reservations, responding in a timely manner
Added 2 days ago
TC
Call Centre Booking Agent - Vancouver
Transdev Canada
Surrey, BC
- Internship
Transdev Canada is hiring a Call Centre Casual Booking Agent for our Cloverdale location.
Added 2 days ago
Heli Ski Reservation Agent
Vail Resorts
Whistler, BC
Answering guest in-bound calls, emails and in-person inquiries and reservations, responding in a timely manner
Added 2 days ago
PL
Front Desk Agent
Pomeroy Lodging
Prince George, BC
- Full-time
We are looking for a Front Desk Agent to join our team!
Added 3 days ago
TA
Call Center Agent (Montréal, Ottawa, Québec)
Transat AT
Montreal, QC
- Full-time
Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.).
Added 3 days ago
MI
Travel Agent
MANN INTERNATIONAL TRAVEL
Canada
- Full-time
Role Description The Travel Agent is a full-time, on-site role based in Canada. This role involves assisting clients with planning and booking domestic and international travel, including…
Added 3 days ago
ST
Travel Agent
Skyteam Travel Inc
Surrey, BC
- Full-time
Role Description This is a full-time, on-site Travel Agent role based in Surrey, BC. The Travel Agent will assist clients with planning and booking travel arrangements, including flights,…
Added 3 days ago
M
Front Desk Agent
Marriott
Dorval, QC
- Full-time
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.…
Added 4 days ago
Agent(e) pour les réservations-2
U-Haul
Montreal, QC · Lachine, Quebec
U-Haul is looking for a personable, courteous, and professional Reservation Agent to work in our regional marketing office to assist customers with assigning reservations for and assisting…
Added 4 days ago
U
Agent(e) pour les réservations-2
U-Haul
Montreal, QC
- Full-time
U-Haul is looking for a personable, courteous, and professional Reservation Agent to work in our regional marketing office to assist customers with assigning reservations for and assisting…
Added 4 days ago
Customer Service, Ramp, and Cargo Agent (Victoria) PTOC
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 4 days ago
Customer Service, Ramp, and Cargo Agent (Victoria) PTOC
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 5 days ago
Guest Service Agent
Canad Inns
Winnipeg, MB
Handle incoming customer reservations and process them efficiently.

Rosewood Hotel Group

Front Desk Agent

Vancouver, BC, Canada

The pay scale for this position is between $26.47/hour to $35.30/hour.

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Job details

Pay: The pay scale for this position is between $26.47/hour to $35.30/hour.
Posting language: English
Posted: Oct 19, 2026

Original job description

Job Description

THE IMPACT OF THIS ROLE

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

KEY RESPONSIBILITIES

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge at all times of:
All hotel features/services, hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled daily group activities / VIPs.
Arrive at your respective assigned working locations, ready to commence work at your designated starting times.
Maintain professional appearance and follow the personal grooming and uniform standards.
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Attend team briefings to meet with MOD to review daily occupancy, VIPs, groups, sites, events, glitches, etc.
Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks.
Access all functions of the computer system.
Set up workstation with necessary supplies.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Promote positive guest relations to all individuals approaching the Front Desk.
Process all guest check-ins.
Assist Reservations in reservation calls during high traffic and closing hours.
Confirm reservations in the system, review and note all pertinent information such as requests and/or billing.
For guests without a reservation, sell a room type agreed upon.
Register guest in the system including all accompanying guests.
Verify reservation information with the guest (e.g. departure date, room type).
Obtain back-up information for guest credit/payment method and input into system; collect cash only as determined and instructed by the MOD.
Assign guest room following designated requirements, assist Housekeeping and coordinate with In-Room Dining.
Advise guests of any messages, mail, faxes, etc. received for them.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax exempt guests and attach form to registration card.
Direct Bell Person to escort guests and transport their luggage to the room.
Maintain history files on all guests and ensure profile information is up to date.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Set up accurate accounts for each guest checking in according to their requirements (i.e. sharewiths, separate room/tax/incidentals, comp).
Assist in room changes and follow up with guests ensuring their satisfaction.
Document all guests’ requests, complaints or problems and action accordingly. Follow up with appropriate department to ensure completion & guest satisfaction and report to the MOD.
Take, record and relay messages accurately, completely, and legibly.
Accept and record wake-up call requests; deliver to PBX.
Assist in delivering wake-up calls during high phone traffic hours.
Distribute all guest and department mail.
Monitor, send and distribute guest faxes.
Document and confirm reservations and cancellations.
Pre-register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Generate, print, and distribute daily and weekly reports.
Resolve discrepancies in the room status report with Housekeeping.
Manage queue rooms, coordinate with Housekeeping report to MOD any rooms taking longer.
Process all check-outs.
Resolve any late charges.
Present folio to guests and resolve any disputed charges.
Settle guest accounts.
Retrieve guest room keys from guest.
Solicit guest comments on their stay.
Process express check-outs.
Handle requests for late check-outs.
Conduct group check-ins/outs.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Adhere to all cashiering procedures:

Process all guest posted billing accordingly such as: adjustments, paid outs, cash handling, posting correction, miscellaneous charges, third party billing, etc.
Perform Credit Limit check.
Process currency exchange & make change for guests.
Post charges and collect payment.
Follow up on open folios and open balances.
Run closing reports.
Count and secure bank.
Complete designated cashier reports.
Balance receipts.
Drop receipts.

Document pertinent information in the Front Desk Pass-On.
Assist in Room Service phone calls during high traffic hours.
Assist in Emergency situations and be knowledgeable of the Crisis Management and Contingency Plan.
Report to the MODs any other relevant information or incidents during the shift operations.
Perform all other duties assigned by management as required.

CRITICAL SKILLS & QUALIFICATIONS

Experience: Previous experience as a Front Desk Agent.

Education: High school diploma.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Ability to input and access information in the property management system/computers. Experience in Opera System and Microsoft Office preferred, Knowcross, Alice, Givex and Canary.

Language: Required to speak, read, and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: None required.

*** Full Time status does not denote guaranteed hours. Assignment of hours is subject to business demands and may be required to work overnight shifts***

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Others

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

The pay scale for this position is between $26.47/hour to $35.30/hour. This is the pay range for this position that the Hotel reasonably expects to pay.

About Us

Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.

General Information

Country/Region

Canada

Province/City

Vancouver, B.C.

Hiring Entity

Rosewood Hotel Georgia

Department

Rooms - Front Office

Job Type

Full-time Permanent

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More about this job

Responsibilities

The Front Desk Agent is responsible for managing guest check-ins and check-outs while providing efficient, courteous service and resolving guest inquiries. They must maintain accurate records, handle financial transactions, and coordinate with other hotel departments to ensure guest satisfaction.

Requirements

Candidates must have a high school diploma and previous experience in a front desk role. Proficiency in property management software and strong communication skills are essential for this position.

Skills

Customer service
Front desk operations
Conflict resolution
Cash handling
Property management systems
Communication
Attention to detail
Problem solving
Time management
Teamwork
Opera system
Microsoft office
Knowcross
Alice
Givex
Canary

Visa sponsorship

Not detected in the job text

Keywords

Front Desk Agent
Hospitality
Guest Relations
Check-in
Check-out
Cashiering
Property Management System
Opera
Microsoft Office
Knowcross
Alice
Givex
Canary
Customer Service
Hotel Operations
Concierge
Reservation Management
Crisis Management
Front Office
Room Inventory
VIP Services
Billing
Currency Exchange
Housekeeping Coordination
Telephone Etiquette

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