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UO
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Rosewood Hotel Group

Room Attendant

Vancouver, BC, Canada

The pay scale for this position is between $25.77 and $34.37/hour.

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Job details

Pay: The pay scale for this position is between $25.77 and $34.37/hour.
Posting language: English
Posted: Sep 4, 2026

Original job description

Job Description

ABOUT ROSEWOOD HOTEL GEORGIA

Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel. For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.

THE IMPACT OF THIS ROLE

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

KEY RESPONSIBILITIES

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Clean guest rooms by category priority.
Use Housekeeping mobile packs with cleaning supplies, amenities and linens to assigned guest room and position securely.
Use the clock wise or anti clock wise when you start cleaning the room
Service assigned guest rooms.
Empty trash containers and ashtrays.
Remove all dirty terry and replace with clean par to designated layout
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Replace facial, toilet tissue and bathroom amenities in correct amount and location.
Inspect condition of bathrobes and replace soiled/damaged ones. (Put the damage ones away so they will not be mixed with the dirty robes and towels)
Remove dirty bed linen and make up bed with clean linen.
If the linen has blood, fluid, make a knot on the sheet and place it in clear plastic bag to be washed and treated separately.
Replace laundry bags and slips.
Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack. Check there are no stains on the sheers and drapes, call the housekeeping office to send a houseman to spot clean these areas.
Dust and wipe down all furniture with clean rags.
Realign furniture to floor plan. (Do not move the furniture back to its original position if the guest requested that)
Open all drawers/doors in check-out rooms and remove items left by guest guests inside.
Check under bed(s), chairs and sofa for debris and remove if present.
Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
Dust pictures, frames and mirrors.
Remove dust and debris on television, clock radio, remote control and cable box.
Set correct time on clock; correct TV channel; correct movie rental insert.
Clean all lamps and light switches; check for proper working order.
Remove dust, spots and smears from windows, ledges and frames.
Remove dust, grease and smears from telephones and reposition properly.
Empty liquid from ice bucket and wipe all surfaces dry.
Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in and securely locked.
Remove dust on drapes weekly and realign to correct position daily. (Check of stains)
Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
Remove trash, debris and cobwebs from balcony/patio (if available)
Inspect condition of planters and plants; remove debris.
Remove dust, dirt, marks and fingerprints from entrance door(s).
Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions.
Remove dust, stains and marks from all baseboards, ledges and corners.
Vacuum carpet in guest room.
Update status of rooms cleaned on assignment sheet
Record all the guest requests (if the guest communicated a special request while on the floor e.g. daily special cleaning time), also record if the guest placed the DND or refused service so if could be given in the turn down.
Empty vacuum bag and wipe vacuum clean, place it bag in its original locations
Ensure security of any assigned guest room keys. Report immediately y for any suspicious act on the floors to your supervisor.
Report immediately for any strange item in room (too much blood, gun. etc.) to your supervisor.
Inform your supervisor or manager for any guest complaints
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items from guest rooms to the Supervisor, and make sure to put the location, and date and your name on the designated form with the item.
Current role is responsible to maintain the passing standards of LQA and Forbes yearly
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
Maintain the pantry, carts, equipment, landing area, and corridor.
All other duties as required.

CRITICAL SKILLS & QUALIFICATIONS

Experience: Minimum one years’ experience cleaning hotel guest rooms.
Education: High school diploma.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: None required.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Others

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

The pay scale for this position is between $25.77 and $34.37/hour. This is the pay range for this position that the Hotel reasonably expects to pay.

About Us

Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.

General Information

Country/Region

Canada

Province/City

Vancouver, B.C.

Hiring Entity

Rosewood Hotel Georgia

Department

Rooms - Heart of House

Job Type

Full-time Permanent

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More about this job

Responsibilities

The Room Attendant is responsible for cleaning and maintaining guest rooms to the hotel's high standards while ensuring guest privacy and security. They must also report maintenance issues, handle guest requests, and manage cleaning supplies efficiently.

Requirements

Candidates must have at least one year of experience in hotel housekeeping and hold a high school diploma. The role requires physical stamina, attention to detail, and the ability to work effectively within a team environment.

Skills

Cleaning
Attention to detail
Time management
Chemical handling
Customer service
Teamwork
Communication
Problem solving
Housekeeping
Sanitization
Inventory management
Safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Room Attendant
Housekeeping
Hospitality
Cleaning standards
Guest services
Sanitization
OSHA regulations
Hotel maintenance
Inventory control
LQA standards
Forbes standards
Customer satisfaction
Safety protocols
Time management
Attention to detail

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