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Closed listing

Ross Memorial Hospital

Patient Flow Supervisor

Kawartha Lakes, ON, Canada
Lindsay, ON, Canada

Pay: $39.449 - $48.518/Hour
Job type: Temporary
Closing date: Oct 25, 2026
Posting language: English
Posted: Sep 22, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

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Job Number

J0926-0421

Job Title

Patient Flow Supervisor

Job Type

Temporary Part Time

Union

Non-Union

City, Province, Country

Lindsay, Ontario, Canada

Department

Patient Flow

Open Positions

1

Date Posted

September 22, 2026

Closing Date

September 28, 2026

Salary

$39.449 - $48.518/Hour

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Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

Position Summary

Reporting to the Manager of Patient Flow, the Patient Flow Supervisor provides on-site leadership for patient flow operations, primarily on weekends, with occasional weekday after-hours coverage as required.

This role is integral to supporting safe, efficient patient movement across the organization and advancing RMH’s strategic priorities related to patient flow, capacity management, and timely access to care. Successful candidates must be available to attend orientation and onboarding during weekday hours.

Key Responsibilities

Provide on-site operational leadership to support safe and efficient patient flow across all clinical areas during assigned shifts
Collaborate closely with the Manager-On-Call and interdisciplinary leadership team to respond to real-time capacity pressures
Monitor and support implementation of RMH surge protocols, ensuring timely escalation and action
Champion the principle of “the right patient, in the right bed, at the right time”
Facilitate communication and coordination between clinical units, Admitting, and support services
Proactively identify and address flow barriers to optimize bed utilization across the organization
Provide clear situational updates and escalate concerns to appropriate leadership as needed
Respond to and support resolution of patient and family concerns or complaints on weekends, including facilitating service recovery when appropriate
Promote a culture of excellent customer service and patient experience across all interactions
Contribute to a culture of patient-centred care, safety, and collaboration
Support initiatives that advance RMH’s strategic goals related to patient flow and system performance

This is an onsite position at Ross Memorial Hospital in Lindsay, ON.

Effective: ASAP and ending on or before March 31, 2027.

Essential Qualifications

Regulated clinical professional with current registration, in good standing with applicable college (Registered Nurse or Allied Health preferred)
Minimum five (5) years of recent hospital experience
Demonstrated clinical leadership and/or supervisory experience in an acute care setting
Strong understanding of patient flow, capacity management, and hospital operations
Excellent communication, problem-solving, and decision-making skills
Ability to work both independently and collaboratively in a fast-paced environment
Flexibility to work weekends and occasional after-hours weekday shifts
Must be able to fulfill the physical requirements of the job, as per the current Physical Demands Analysis.

Hours of Work

Orientation and initial training will occur during weekday hours and is mandatory.

Current hours are Friday evenings and weekends. Additional weekday shifts may be available based on operational needs.

Employment Equity

Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.

Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.

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More about this job

Responsibilities

Provide on-site leadership for patient flow operations, coordinating with clinical units, admitting, support services, and organizational leaders to manage capacity and support safe, timely patient movement. Monitor surge protocols, address flow barriers and patient or family concerns, and escalate operational issues while promoting patient-centred care and service excellence.

Requirements

Applicants must be a regulated clinical professional with current registration in good standing, with a Registered Nurse or Allied Health background preferred, and have at least five years of recent hospital experience. They must also have acute-care leadership or supervisory experience, strong knowledge of patient flow and hospital operations, excellent communication and decision-making skills, and availability for weekend and occasional weekday after-hours shifts.

Skills

Patient Flow Management
Capacity Management
Hospital Operations
Clinical Leadership
Supervision
Communication
Problem-Solving
Decision-Making
Interdisciplinary Collaboration
Bed Utilization
Surge Protocols
Patient-Centred Care
Customer Service
Service Recovery
Escalation Management

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Keywords

Patient Flow
Capacity Management
Hospital Operations
Acute Care
Clinical Leadership
Patient Movement
Bed Utilization
Surge Protocols
Interdisciplinary Collaboration
Admitting
Support Services
Situational Updates
Escalation
Patient Experience
Service Recovery
Patient-Centred Care
Patient Safety
Registered Nurse
Allied Health
Current Professional Registration

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