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Job Description: Delivery Lead – Operations Transformation

Ross Memorial Hospital

Supervisor, Centralized Scheduling

Kawartha Lakes, ON, Canada
Lindsay, ON, Canada

$48.169 - $59.242/Hour · Full-time

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Job details

Pay: $48.169 - $59.242/Hour
Job type: Full-time
Apply by: Dec 3, 2026
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 24, 2026

Original job description

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Job Number

J1026-0848

Job Title

Supervisor, Centralized Scheduling

Job Type

Permanent Full Time

Union

Non-Union

City, Province, Country

Lindsay, Ontario, Canada

Department

Scheduling

Open Positions

1

Date Posted

October 24, 2026

Closing Date

November 5, 2026

Salary

$48.169 - $59.242/Hour

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Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

Position Summary

Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.

As a key member of the Human Resources team, you will provide operational leadership, technical expertise, and support to scheduling staff, managers, and directors across the Hospital. You will help ensure staff schedules are accurate, efficient, and aligned with operational requirements, collective agreements, payroll processes, and approved staffing plans.

This is an opportunity for a leader who combines strong people management skills with technical aptitude, problem-solving, and an interest in optimizing scheduling systems and workforce processes in a complex healthcare environment.

Scheduling Department is looking for a Permanent Full-time Supervisor, Scheduling (Centralized Scheduling Office).

Effective Date: December 1, 2026

What You’ll Do

Lead Scheduling Operations

Oversee the day-to-day operations of the Scheduling Department, ensuring timely, accurate, and consistent service delivery.
Provide guidance to scheduling staff and Hospital leaders on master schedules, rotations, staffing requirements, scheduling practices, and system functionality.
Support the development and adjustment of schedules to meet operational needs, collective agreement requirements, and approved budgets.
Develop standardized procedures, guidelines, and training resources to promote consistency and compliance.

Support Labour Relations and Compliance

Work collaboratively with Labour Relations/HR Consultants to interpret and apply collective agreement provisions related to scheduling, hours of work, overtime, premiums, shift changes, and timekeeping.
Investigate complex scheduling, payroll, and time and attendance discrepancies and recommend appropriate corrective action.
Provide scheduling expertise to support grievance investigations, grievance preparation, collective bargaining, and other labour relations activities.
Identify recurring issues and implement or recommend solutions to reduce errors and improve consistency.

Optimize Scheduling Systems and Technology

Act as the functional subject-matter expert for UKG Workforce Management, ScheduleME, and related scheduling applications.
Collaborate with IT, Payroll, vendors, and other stakeholders to support system configuration, testing, upgrades, integrations, and implementation of new functionality.
Troubleshoot system issues, support users, and identify opportunities to automate manual processes and improve workflows.
Maintain system documentation, process manuals, standard operating procedures, and training materials.

Strengthen Data Integrity and Continuous Improvement

Monitor and audit scheduling, timekeeping, and attendance data to support accurate payroll processing and reliable workforce information.
Analyze reports related to overtime, scheduling errors, payroll exceptions, and workforce trends.
Conduct root-cause analysis and develop practical, sustainable solutions to reduce rework, administrative burden, and recurring issues.
Lead or participate in process improvement initiatives that enhance scheduling efficiency, data accuracy, and service quality.

Lead and Develop Staff

Provide day-to-day supervision, coaching, and direction to Scheduling Department staff.
Establish clear expectations, manage workloads, and monitor service standards and performance.
Support recruitment, onboarding, training, performance management, and employee development.
Foster a respectful, collaborative, accountable, and service-focused work environment.

Essential Qualifications

Education

An undergraduate degree or diploma in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.

Qualifications

Three years of supervisory or team leadership experience, preferably in healthcare or another complex, unionized environment.
Two to three years of experience in healthcare staff scheduling, workforce coordination, or a related operational function.
Experience using computerized scheduling and timekeeping systems; experience with UKG Workforce Management or equivalent applications is preferred.
Experience interpreting and applying collective agreements, scheduling rules, employment policies, and procedures.
Experience developing master schedules, rotations, and scheduling templates.
Experience investigating scheduling discrepancies, payroll issues, and time and attendance concerns.
Experience with reporting, data analysis, procedure development, staff training, and process improvement initiatives.

Knowledge, Skills And Abilities

Strong analytical, problem-solving, and root-cause analysis skills, with the ability to translate data into practical solutions.
Technical aptitude and the ability to troubleshoot systems, interpret information, and identify opportunities for system optimization.
Excellent verbal and written communication skills, including the ability to explain complex scheduling requirements clearly.
Strong leadership, coaching, interpersonal, and conflict resolution skills.
Excellent organizational skills, attention to detail, and the ability to manage competing priorities and deadlines.
Sound judgment and the ability to maintain confidentiality when handling sensitive employee and payroll information.
A collaborative approach and a commitment to continuous improvement, service excellence, and the effective use of Hospital resources.

Hours of Work

Hours of work for this position are 37.5 hours/week Monday-Friday.

Employment Equity

Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.

Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.

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More about this job

Responsibilities

Lead the centralized scheduling department, supervise and develop staff, and advise hospital leaders on schedules, staffing requirements, collective agreements, and scheduling practices. Maintain and improve scheduling systems and data integrity, investigate scheduling and payroll discrepancies, and drive process improvements in collaboration with HR, Labour Relations, IT, and Payroll.

Requirements

Requires an undergraduate degree or diploma in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience. Candidates need three years of supervisory or team leadership experience and two to three years in healthcare scheduling or a related operational function, along with scheduling-system, collective-agreement, data-analysis, and process-improvement experience.

Skills

Scheduling Operations
Staff Supervision
Collective Agreement Interpretation
Workforce Management Systems
UKG Workforce Management
ScheduleME
Timekeeping
Payroll Issue Investigation
Data Analysis
Root-Cause Analysis
Process Improvement
System Troubleshooting
Staff Training
Conflict Resolution
Communication
Confidentiality

Visa sponsorship

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Keywords

Centralized Scheduling
Healthcare
Workforce Management
UKG Workforce Management
ScheduleME
Scheduling Systems
Timekeeping
Payroll
Collective Agreements
Labour Relations
Master Schedules
Staffing Plans
Scheduling Templates
Overtime
Hours of Work
System Configuration
System Testing
System Upgrades
System Integrations
Data Integrity
Workforce Data
Root-Cause Analysis
Process Improvement
Standard Operating Procedures
Training Materials
Performance Management
Employee Development
Grievance Investigations
Reporting
Confidential Employee Information

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