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Ross Video

Technical Support Specialist

Ottawa, ON, Canada
Kanata, ON, Canada

The pay range for this role in Canada is: $56,000-$61,000 CAD · Internship

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Job details

Pay: The pay range for this role in Canada is: $56,000-$61,000 CAD
Job type: Internship
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Date Posted: Oct 28, 2026

Preferred Location: Kanata, ON, Canada

Alternate Location(s): N/A

Internal Requisition ID: 2027-004

Requisition Type: Replacement Position

Remote Type: No Remote

On Call Required: No

Travel Required: No

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Description

Why You’ll Love Working at Ross Video:

At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results - because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.

Overview

The Technical Support Specialist is responsible to provide phone-based technical support as well as onsite support on an as-needed basis for Ross Video products. This role assists customers in resolving issues by providing solutions to technical and service problems and delivers a Superior Customer Experience through effective handling of customer issues and concerns.

Duties, Responsibilities And Accountability

Provide effective customer service by handling technical support inquiries and following documentation policies.
Answer technical inquiries, ensure proper escalation procedures are followed, and provide pricing information regarding Ross products as required.
Participate in the on-call rotation for emergency services (24 hours a day) as well as the 12:00 p.m. to 8:00 p.m. support rotation.
Expedite the return of service spares from the field (RMAs).
Perform other related duties as required.

Job Requirements

Education and Training

Technical diploma in Computers, Information Technology, Broadcast Technology, Electrical Technology, or a related field.
Additional education and computer courses are considered strong assets.
Fluent in English (reading, writing, and speaking).
Fluency in French, Spanish, and/or Portuguese is considered an asset.

Key Traits

Well-organized, highly detail-oriented, and able to manage multiple priorities.
Approachable with excellent communication skills.
Strong initiative and well-developed analytical skills.
Able to work effectively in a reactive environment.
Self-motivated, resourceful, and proactive.
Able to work independently as well as collaboratively within a team.

Experience

Excellent troubleshooting and debugging skills.
Strong customer service experience.
Experience working as a Technical Support Specialist or in a related support role.
Proficiency with Microsoft Word and Excel.
Experience with Salesforce or a similar CRM system is considered an asset.

Other Requirements

Valid driver's license.
Access to a personal vehicle.

Physical Demands

Primarily office-based environment.
Occasional heavy lifting may be required when moving equipment.

Work Environment

Office environment with moderate noise levels.

What We Offer:

Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.

Salary Information:

The pay range for this role in Canada is: $56,000-$61,000 CAD

The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role-specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.

Use of Artificial Intelligence in Hiring

Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.

Our Commitment to Fostering an Inclusive Environment

We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!

If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Provide phone-based technical support and occasional on-site assistance for Ross Video products, resolving customer technical and service issues while delivering a strong customer experience. Handle inquiries and escalations, provide product pricing information, participate in support rotations, and expedite the return of service spares from the field.

Requirements

Requires a technical diploma in computers, information technology, broadcast technology, electrical technology, or a related field, along with fluent English and a valid driver's license with access to a personal vehicle. Candidates should have strong troubleshooting, debugging, and customer service skills; experience in a technical support role and proficiency with Microsoft Word and Excel are expected, while CRM experience and additional languages are assets.

Skills

Technical Troubleshooting
Debugging
Customer Service
Technical Support
Issue Escalation
Analytical Skills
Communication
Organization
Multitasking
Microsoft Word
Microsoft Excel
Salesforce
Documentation
Return Merchandise Authorization (RMA) Processing
Teamwork
Problem Solving

Benefits

Comprehensive Benefits
Flexible Hours
Paid Time Off
Wellness Allowance
Employee Share Ownership Program
Learning And Development Support

Visa sponsorship

Not detected in the job text

Keywords

Ross Video Products
Broadcast Technology
Technical Support
Phone-Based Support
On-Site Support
Customer Service
Troubleshooting
Debugging
Technical Inquiries
Issue Escalation
Service Problems
Product Pricing
On-Call Rotation
Emergency Services
Support Rotation
Return Merchandise Authorization (RMA)
Service Spares
Microsoft Word
Microsoft Excel
Salesforce
Computers
Information Technology
Electrical Technology
Driver's License
Personal Vehicle

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