Product Support Technician
- Brantford, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- A proven service background and 2-5 years of relevant mobile equipment experience
- Posting language
- English
- Posted
Original job description
Rototilt Inc.
is the Canadian supplier of industry‑leading tiltrotators and accessories. All Rototilt products are engineered and manufactured in Vindeln, Sweden, and distributed worldwide. Rototilt Inc. is currently seeking a Product Support Technician to join our team. This role is responsible for delivering exceptional customer service, technical support, and training to our dealer network.
We're looking for a Product Support Technician who combines technical expertise with a passion for customer service. In this role, you'll work closely with our dealers and customers across Canada and the United States, providing hands-on support, technical training, and practical solutions that make a real difference in the field.
If you enjoy solving problems, working with cutting-edge equipment, and traveling to support customers, this could be your next adventure.
What You'll Do
As a Product Support Technician, you will:
We're looking for someone with a strong technical foundation and a customer-first mindset.
You have:
At Rototilt, you'll become part of a global company where innovation, quality, and customer success drive everything we do. We invest in our people and provide the tools, training, and support needed to help you succeed.
We offer:
If you're passionate about technology, enjoy working directly with customers, and want to represent a premium global brand, we'd love to hear from you.
Apply today and become part of the Rototilt team.
is the Canadian supplier of industry‑leading tiltrotators and accessories. All Rototilt products are engineered and manufactured in Vindeln, Sweden, and distributed worldwide. Rototilt Inc. is currently seeking a Product Support Technician to join our team. This role is responsible for delivering exceptional customer service, technical support, and training to our dealer network.
We're looking for a Product Support Technician who combines technical expertise with a passion for customer service. In this role, you'll work closely with our dealers and customers across Canada and the United States, providing hands-on support, technical training, and practical solutions that make a real difference in the field.
If you enjoy solving problems, working with cutting-edge equipment, and traveling to support customers, this could be your next adventure.
What You'll Do
As a Product Support Technician, you will:
- Maintain a valid passport and be prepared for extensive travel throughout Canada and the US
- Provide dealer installation training and expert technical guidance
- Deliver responsive customer service and reliable technical support
- Prepare timely, accurate, and detailed service reports
- Build strong customer relationships through clear and professional communication
- Perform installations in both shop and field environments
- Investigate technical challenges, diagnose issues, and develop effective solutions
- Collaborate with our technical team and share valuable insights across the organization
- Take pride in your work and consistently deliver high-quality workmanship
We're looking for someone with a strong technical foundation and a customer-first mindset.
You have:
- Strong knowledge of heavy equipment electrical and hydraulic systems, including the ability to read schematics for diagnostics, testing, and repairs
- Confidence using digital tools, including downloading and uploading operational programs
- A proven service background and 2-5 years of relevant mobile equipment experience
- The flexibility to travel frequently and adapt to changing schedules and priorities
- Excellent organizational skills and a proactive approach to customer support
- Strong verbal and written communication skills
- An energetic, focused, and detail-oriented work style with a strong sense of urgency
At Rototilt, you'll become part of a global company where innovation, quality, and customer success drive everything we do. We invest in our people and provide the tools, training, and support needed to help you succeed.
We offer:
- Company-provided vehicle
- Specialized tools and equipment
- Laptop computer and mobile phone
- Competitive compensation package
- Comprehensive factory and field training
- Ongoing technical and parts support
- Health benefits program
If you're passionate about technology, enjoy working directly with customers, and want to represent a premium global brand, we'd love to hear from you.
Apply today and become part of the Rototilt team.
More about this job
Responsibilities
Provide technical support, customer service, and installation training to dealers and customers across Canada and the United States, including frequent travel and hands-on work in shop and field environments. Diagnose equipment issues, perform installations, prepare detailed service reports, and share technical insights with the team.
Requirements
Requires strong knowledge of heavy equipment electrical and hydraulic systems, including schematic-based diagnostics, testing, and repairs, as well as confidence using digital tools to manage operational programs. Candidates should have 2–5 years of relevant mobile equipment experience, be able to travel frequently, and demonstrate strong communication, organization, and customer-support skills.
Skills
- Heavy Equipment Electrical Systems
- Hydraulic Systems
- Reading Schematics
- Diagnostics
- Testing And Repairs
- Digital Tools
- Downloading And Uploading Operational Programs
- Installation Training
- Technical Support
- Customer Service
- Problem Solving
- Service Reporting
- Customer Relationship Building
- Technical Communication
- Organization
- Frequent Travel
Benefits
- Company-Provided Vehicle
- Specialized Tools And Equipment
- Laptop Computer
- Mobile Phone
- Factory And Field Training
- Ongoing Technical And Parts Support
- Health Benefits Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Trades
- Engineering
- Manufacturing
Keywords
- Heavy Equipment
- Mobile Equipment
- Tiltrotators
- Accessories
- Electrical Systems
- Hydraulic Systems
- Schematics
- Diagnostics
- Testing
- Repairs
- Operational Programs
- Digital Tools
- Dealer Installation Training
- Technical Guidance
- Customer Service
- Technical Support
- Service Reports
- Field Installations
- Shop Installations
- Troubleshooting
- Customer Relationships
- Canada
- United States
- Frequent Travel