Program Manager of Client Programs

Company Description Rowan House Society is dedicated to breaking the cycle of domestic violence and abuse in local communities. Guided by the vision of compassionately erasing domestic violence, the organization operates with values summarized as I-CHANGE: Integrity, Courage, Honour, Action-Oriented, Nurture, Growth, and Excellence. Rowan House serves a large geographic area of approximately 27,500 square kilometres across Foothills County, the MD of Willow Creek, and Vulcan County. Team members contribute to impactful, community-centered programs that support safety, healing, and long-term change for individuals and families experiencing abuse.

Role Description The Program Manager of Client Programs is a full-time, on-site role based in High River, AB. This position oversees the design, delivery, and evaluation of client-focused programs and services aligned with Rowan House Society’s mission and values. Day-to-day responsibilities include managing program plans and budgets, coordinating staff schedules, monitoring program outcomes, and ensuring adherence to policies, standards, and regulatory requirements. The Program Manager collaborates with internal teams and external partners to support clients, enhance service quality, and streamline program workflows. This role also involves reporting on program performance, identifying opportunities for improvement, supporting frontline staff, and contributing to strategic initiatives that strengthen community impact.

Qualifications

• Demonstrated Program Management skills, including planning, implementation, monitoring, and evaluation of client-focused services.
• Strong Project Management abilities to coordinate timelines, resources, and cross-functional initiatives.
• Solid Analytical Skills to interpret data, assess program outcomes, and inform decision-making.
• Effective Communication skills for engaging clients, staff, partners, and stakeholders in a clear and respectful manner.
• Experience with Account Management or stakeholder relationship management to build and maintain collaborative community partnerships.
• Experience in social services, domestic violence prevention, or related community-based programs is an asset.
• Post-secondary education in social work, human services, psychology, public administration, or a related field, or equivalent combination of education and experience.
• Proven leadership skills, including team coordination, coaching, and conflict resolution.
• Ability to work on-site in High River, AB, with flexibility to respond to program and client needs.
• Knowledge of trauma-informed, culturally responsive, and inclusive practices is highly beneficial.