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Added 36 mins ago
Accounting Support Analyst
PBS Systems
Calgary, AB
…to join our Client Services team. As an Accounting Support Analyst, you will provide excellent training to our new and existing customers in the accounting module of our software, by…
Added 37 mins ago
P
Suitability Review Analyst
Primerica
Mississauga, ON · Primerica Financial Services Ltd (CAN)
- Full-time
We are looking for a temporary Suitability Review Analyst to join our PFSL Dept.
Added 37 mins ago
UO
Analyst, Industry Engagement and Development
University of Ottawa
Ottawa, ON · Desmarais Hall
- Full-time
Added 51 mins ago
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Senior Insolvency Analyst (Tax), Personal Debt Solutions
BDO
Langley (District), BC · Vancouver, BC · Hamilton, ON · Niagara Falls, ON · Peterborough, ON · Langley
- Full-time
Our offices are looking for a Senior Insolvency Analyst to support the Tax Center of Excellence. The role is responsible for coordinating, preparing and processing insolvency-related tax…
Added 51 mins ago
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Senior Insolvency Analyst (Tax), Personal Debt Solutions
BDO
Calgary, AB · AB
- Full-time
Our offices are looking for a Senior Insolvency Analyst to support the Tax Center of Excellence. The role is responsible for coordinating, preparing and processing insolvency-related tax…
Added 51 mins ago
L
Business Analyst, Requirement Specialist - Health and Welfare Administration
LifeWorks
Toronto, ON
- Full-time
Are you someone who speaks both "business" and "technology"? We're looking for a Business Analyst - Requirement Specialist - Health and Welfare Administration to help our clients transform…
Added 1 hour ago
Senior Financial Analyst
BWXT
Toronto, ON
…yourself, learn from seasoned experts, and contribute to nuclear innovation. We require a diverse range of skills to support our work in the markets that drive our business and welcome…
Added 1 hour ago
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Senior Financial Analyst, FP&A
BlueCat
Toronto, ON
- Full-time
…culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is…
Added 1 hour ago
J&
Experienced Analyst Technical Product Manager
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where…
Added 2 hours ago
Investigations Analyst and Coordinator
College of Pharmacists of British Columbia
Vancouver, BC
Based in the BC Lower Mainland, CPBC is seeking an experienced Investigations Analyst and Coordinator to support the effective coordination of investigative processes. The ideal candidate…
Added 2 hours ago
C
Senior Analyst, Budgeting and Internal Reporting (Finance) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
CBC/Radio Canada’s Finance Team is looking for a Senior Analyst to support the Digital Products & Innovation (DP&I) division.
Added 2 hours ago
R
Syndicate Operations Analyst
RBC
Bedford, QC
- Full-time
…supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.…
Added 3 hours ago
D
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 3 hours ago
Fraud Detection Analyst, Bilingüal (French) (12 Month Contract)
Scotiabank
Toronto, ON
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and…
Added 3 hours ago
Warehouse - Inventory Analyst
Polytainers Inc
Toronto, ON
…American manufacturer of rigid plastic packaging, we combine innovation, operational excellence and strong customer partnerships to deliver quality products and contribute to a more…
Added 3 hours ago
R
Bilingual Commercial Mortgage Analyst, Commercial Credit Adjudication
RBC
Montreal, QC
- Full-time
…supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.…
Added 3 hours ago
TG
Analyst, Market Insights Intern
TMX Group
Toronto, ON
- $25 to $29 CAD / hour
- Full-time
…nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to…
Added 3 hours ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
We are looking for an experienced Senior Business Systems Analyst to lead the Volcker regulatory reporting workstream within Market Risk Technology. This is a senior, hands-on role for…
Added 4 hours ago
RB
Operations Analyst (Fund Accounting)
Royal Bank of Canada
Toronto, ON
- Full-time
…supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.…
Added 4 hours ago
T
Operations Analyst III
TD
Mississauga, ON
- Full-time
…environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of…
Added 4 hours ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Toronto, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 4 hours ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 4 hours ago
NL
Analyste Microbiologie - Microbiology Analyst
Neopharm Labs
Blainville, QC
- Full-time
Soutenir Les Entreprises Des Sciences De La Vie - Qu’elles Soient Émergentes Ou Établies - Dans Leur Quête D’innovation Médicale, Avec Une Approche Axée Sur
Added 4 hours ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Ottawa, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 4 hours ago
S
Forward - Senior Data Analyst, Advanced Analytics & Data Science
ShyftLabs
Toronto, ON
- Full-time
We are seeking an experienced Senior Data Analyst, Advanced Analytics & Data Science to support Retail Media Network (RMN) initiatives for one of our enterprise clients. In this…

Closed listing

Royal Bank of Canada

Analyst, CST - Client Shared Services

Toronto, ON, M9W 0A4, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 13, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

What is the opportunity?
The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and clients. This role involves close collaboration with multiple functional partners to enhance client satisfaction, retention and growth.

Responsible for supporting a best-in-class client experience through all phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization businesses.
This role will be responsible for all aspects of pre and post onboarding, providing a professional, attentive, and accurate service to clients and internal business partners, leveraging extensive knowledge of both the client onboarding process and Capital Markets operations.
Responsible for active pipeline management measured against deal date adherence and escalated when at risk.
Support implementation of a robust client pre and post care experience that can anticipate and quickly react to the consistent challenges that global regulatory changes present to RBC and its clients, and contribute to a continuous relationship management model creating a differentiating service from our peers

What will you do?
Key Responsibilities
Relationship management:

Ensure end-to-end client satisfaction is attained throughout the pre and post onboarding lifecycle while acting as the primary point of contact for RBC business partners
Where required build and maintain strong relationships with clients by educating and guiding them through the RBC onboarding process
Coordinate outreach for client documentation updates and ensure client contact is minimized with maximum effect, transparency, and any necessary escalations are performed in an accurate and timely manner

E2E client case management:

Act as a central point of contact for RBC Capital Markets business partners and internal functional teams. Escalating as needed to ensure deadlines are met.
Coordinate and oversee E2E onboarding, and enforce service level expectations across functional partners responsible for performing activities pertinent to client onboarding
Build and maintain strong relationships with functional partners in Sales, Operations and Enterprise Partners
Utilize CLM tool and ecosystem for all onboarding related activities (e.g. status updates and document repository)
Assume ownership and accountability for the resolution of complex issues and concerns relating to client onboarding and client documentation updates

What do you need to succeed?

Bachelor’s Degree or equivalent/similar
Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)
Basic understanding of Capital Markets
Proficient in MS Excel and experience with CRM systems or onboarding platforms
Excellent communication skills, both written and verbal
Proactive team player, self-motivated with strong organizational and time management skills (able to prioritize to meet the face paced demands of the capital markets business).
Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
Understanding of change management to support the evolving nature of change related to business and regulator requirements as applicable.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to build close relationships with clients

Job Skills

Auditing, Audits Compliance, Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Internal Controls, Organizational Governance, Process Management, Quality Orientation

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

About employer

More about this job

Responsibilities

The analyst serves as the primary point of contact for RBC Capital Markets business partners, managing the end-to-end client onboarding lifecycle. They are responsible for ensuring client satisfaction, maintaining documentation, and coordinating with functional teams to meet regulatory and deal-related deadlines.

Requirements

Candidates should possess a bachelor's degree and relevant experience in onboarding, KYC, or operations within the capital markets sector. Strong organizational skills, proficiency in MS Excel, and the ability to navigate complex infrastructure are essential for success in this role.

Skills

Relationship management
Client onboarding
Capital markets
KYC
Operations
Regulatory compliance
Credit risk
MS Excel
CRM systems
Communication
Pipeline management
Change management
Problem solving
Time management
Organizational skills

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Client Shared Services
Relationship Management
Capital Markets
Onboarding
KYC
Regulatory Changes
Pipeline Management
CRM
MS Excel
Corporate Banking
Global Investment Banking
Securitization
Client Lifecycle
Change Management
Operations
Credit Risk
Documentation
Service Level Expectations
Accountability
Financial Services

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