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Customer Service Representative
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Royal Bank of Canada

Associate

Toronto, ON, M9W 0A4, Canada

$37,500.00 - $50,000.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $37,500.00 - $50,000.00
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description

What is the opportunity?

RBC Dominion Securities located in downtown Toronto is looking to hire an Administrative Assistant to join their branch. You will provide administrative support to 2 Investment Advisor teams by ensuring all documentation or requests are done with a high attention to detail. The successful candidate should be proficient with Microsoft Office and have administrative experience.

What will you do?

Prepare account opening documentation for the IA teams and follow up on documentation with clients or back office as required
Execute on client requests and transactions as necessary and prepare client review materials, correspondence and reports
Coordinate marketing initiatives, using digital and print and organize client event logistics, catering, managing guest lists, etc.
Provide high level concierge service to clients to ensure client experience is first-class
Utilize contact management system for daily task management
Maintain expense records and spreadsheets, filing and general administration
Coordinate couriers and mailings for clients or prospects
Ad-hoc administration projects as needed

What do you need to succeed?
Must-have

Administrative experience
Exceptional communication skills
Ability to prioritize and ability to work under pressure meeting strict deadlines
Proficient with Microsoft Office
Collaborative and team player
Passion for client service
Exceptional organizational skills
Canadian Securities Course (CSC), Conduct Practices Handbook (CPH), in progress or willingness to complete for IIROC licensing

Nice-to-have

Post-secondary degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-06

Application Deadline:

2026-11-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$37,500.00 - $50,000.00

This position includes competitive-based pay, and the overall earning potential is impacted by a variable incentive structure, earning a multiple of salary up to:

1.0x

RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Associate will provide administrative support to investment advisor teams by preparing account documentation and managing client requests. They will also coordinate marketing initiatives, client events, and maintain accurate records and correspondence.

Requirements

Candidates must have previous administrative experience and proficiency with Microsoft Office. Exceptional communication, organizational skills, and the ability to work under pressure are required, with a preference for those pursuing IIROC licensing.

Skills

Administrative support
Microsoft Office
Client service
Communication skills
Organizational skills
Documentation management
Event logistics
Expense tracking
Task management
Attention to detail
Teamwork
Time management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Administrative Assistant
Wealth Management
RBC Dominion Securities
Investment Advisor
Microsoft Office
Account Opening
Client Experience
Marketing Initiatives
Event Logistics
Contact Management System
Expense Records
Canadian Securities Course
Conduct Practices Handbook
IIROC
Administrative Support
Financial Services
Client Relations
Data Entry
Reporting
Documentation

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