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Added 5 hours ago
HE
Entry Level Direct Marketng Associate
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
We’re looking for an Entry-Level Marketing Associate who is eager to learn, contribute, and grow within a collaborative environment.
Added 5 hours ago
B
Associate Project Manager
BGIS
Abbotsford, BC
- Full-time
Reporting to a Project Manager, the Associate Project Manager will be responsible for planning and overseeing the end-to-end delivery of assigned projects, typically of low complexity, risk…
Added 5 hours ago
C
Relationship Manager II
Computershare
Vancouver, BC
- Full-time
This Relationship Manager will act as a proficient secondary point of contact for two portfolios of client accounts and assist the Corporate Trust Officers with the negotiation of new…
Added 5 hours ago
OF
Membership Sales Associate
Orangetheory Fitness Canada
Vancouver, BC
- $18.25 to $19 USD / hour
- Part-time
…applicants to apply to different franchised locations. This service is provided solely for the convenience of potential applicants and as a service to franchisees. OTFC is not involved in…
Added 5 hours ago
I
SAP HR - Senior HCM TIME Consultant
IBM
Calgary, AB
- $79,800 to $125,400 CAD / year
- Full-time
Client-focused mindset with a commitment to delivering high-quality service and outcomes.
Added 6 hours ago
NB
Associate Advice Center Manager
National Bank of Canada
Valleyfield, PE
- Full-time
As an Associate Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach…
Added 6 hours ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
…Craftsmanship Winner. This project demonstrates Giffin's commitment to client service, craftsmanship, innovation and…
Added 8 hours ago
G
Corporate / Commercial Solicitor (5-10 Years Call)
gpac
Calgary, AB
- $133,900 to $203,000 CAD / year
- Full-time
Build long-term client relationships through exceptional client service
Added 8 hours ago
T
Human Resources Analyst
TEEMA
Toronto, ON · North York, ON
- Contract
Our client is a global building automation company experiencing steady growth. They currently have an opportunity for a Human Resources Operations Analyst to join their team on a part time…
Added 8 hours ago
RB
Associate, Operations II - Mail & Distribution
Royal Bank of Canada
Toronto, ON
- Full-time
As an Operations Associate II – Mail & Distribution, you will be responsible for handling all Incoming/Outgoing mail and processing activities such as sorting, inserting client documents in…
Added 9 hours ago
R
Sales Associate, Part-Time - Vancouver
Reformation
Vancouver, BC
- Part-time
…between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales…
Added 9 hours ago
Operations Associate - Temporary Part-Time, Vancouver
Reformation
Vancouver, BC
…between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales…
Added 9 hours ago
A
Software Developer In Test
Actalent
Winnipeg, MB
- $65 to $73 CAD / hour
- Contract
Associate's degree or technical certification in software engineering, computer science, engineering technology, or a related field required; bachelor's degree preferred.
Added 9 hours ago
GR
Sales Associate - Karl Lagerfeld Paris (Seasonal Part-Time)
GIII Retail Group
Calgary, AB
- Part-time
- Temporary
As a Sales Associate, you will help create an elevated and welcoming shopping experience by understanding each customer’s needs, offering thoughtful product and styling recommendations, and…
Added 10 hours ago
S
Seasonal Associate
sephora.com
Regina, SK
- $17 to $20 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 11 hours ago
DG
Associate, Restructuring
Doane Grant Thornton LLP
Calgary, AB
- Full-time
Collaborate with Trustees, Managers, and team members to resolve issues and deliver high-quality client service.
Added 11 hours ago
JH
Client Service Associate
Jackson Hewitt Tax Service Inc.
Richmond, BC
- Full-time
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 11 hours ago
BB
Account Executive
Bosch Building Technologies North America
Regina, SK
- Full-time
Responsible for generating new business and grow existing accounts in all lines of business including service and installation solutions for new and/or existing customers. Prospects and…
Added 11 hours ago
Seasonal Sales Associate (Part-Time) | Associé aux ventes saisonnier (temps partiel) - Carrefour Laval
ALO
Laval, QC
…pointe et de fort volume d’activité en offrant des expériences client exceptionnelles et en donnant vie à la mission de la marque ALO. Grâce à des interactions authentiques, à une solide…
Added 11 hours ago
CF
Colwood - Sales Associate-EN
Canadian Forces Morale and Welfare Services
Colwood, BC
- $19.92 to $21.71 CAD / hour
- Part-time
As a Sales Associate, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF), and in assisting them, you are helping your community. You may…
Added 11 hours ago
RJ
Trust Administrator
Raymond James Ltd.
Vancouver, BC
- Full-time
…Operations. You are an experienced and trusted administrative support associate able to work in a dynamic environment within a growing team and business. You have strong client servicing…
Added 11 hours ago
RJ
Associate Trust Officer
Raymond James Ltd.
Vancouver, BC
- Full-time
Working within the Trust Services Team, the Associate Trust Officer will report to the Associate Vice-President, Trust Services. You are a goal-oriented team player capable of managing a…
Added 11 hours ago
PC
Senior Associate, Workflows and Automation (Sr. ServiceNow Developer)
PwC Canada
Toronto, ON
- Full-time
…experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse…
Added 11 hours ago
VC
Mobile Veterinarian, Flexible Schedule, Vets To Go
VCA Canada
Calgary, AB
- Full-time
Adhere to all policies, procedures, and guidelines of Vets To Go and the Alberta Veterinary Medical Association to ensure high-quality service and client satisfaction
Added 11 hours ago
T
Customer Experience Associate - Sackville
TD
Lower Sackville, NS
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…

Royal Bank of Canada

Associate, Operations II

Toronto, ON, M9W 0A4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high attention to detail and the ability to work in a fast-paced environment. Proficiency in operational systems and a commitment to client-focused service are essential for success in this role.

Skills

Operations support
Customer service
Analytical skills
Mathematical skills
Exception-based processing
Payment processing
Documentation maintenance
Time management
Attention to detail
Team collaboration
Problem solving
Process improvement
Account reconciliation
Data entry
Communication

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual funds
Settlements
Account reconciliation
JEFE
Excel
Wealth Management
Banking
Operations Support
Process Improvement
SLA
Analytical
Mathematical
Documentation
Teamwork
Financial Services

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