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Added 18 mins ago
S
store manager, Burlington, Oakville, ON
Starbucks
ON · Ontario, Canada
- $62,500 to $82,600 CAD / year
- Full-time
Learning and development programs to fuel your career
Added 18 mins ago
DC
Indigenous Youth Outreach Worker
Durham Community Health Centre
Oshawa, ON
- Full-time
Position Reports To: Manager, Integrated care and Experience
Added 18 mins ago
RH
Manager, Corporate Reporting
Robert Half
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
If you're interested in learning more, please reach out directly for a confidential discussion. Please reference job number 05060-0013525180 in all correspondence.
Added 19 mins ago
Sales Associate
Laura Canada
Edmonton, AB
Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
Added 19 mins ago
Senior Account Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Edmonton, AB
Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related…
Added 19 mins ago
YU
Workflow Automations Specialist
Yorkville University
Toronto, ON
- Full-time
Reporting to the Manager, IT Architecture & DevOps, we are hiring a Workflow Automations Specialist to join our Information Technology Services team. As our new Workflow Automations…
Added 21 mins ago
S(
Manager of Payroll Services
SaskGaming (Casinos Regina & Moose Jaw)
Regina, SK
- Full-time
· We invest in your growth through comprehensive training, learning opportunities and professional development.
Added 35 mins ago
E
Software Implementation Project Manager (Temp)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)
Added 35 mins ago
C
Partner Specialist - Apple
CDW
Toronto, ON
- Full-time
Participate in ongoing professional development and industry learning.
Added 35 mins ago
SB
Product Syndication Specialist
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Product Syndication Specialist, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Digital Brand Manager.
Added 35 mins ago
T
Group Risk Manager
TD
Toronto, ON · Ottawa, ON · Mississauga, ON · Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 35 mins ago
T
Manager, Customer Experience Trainee - Montreal-Ouest
TD
Dollard-Des Ormeaux, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 35 mins ago
T
AI / ML Product Engineer
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 35 mins ago
NC
Manager, ATS Learning Delivery – Moncton (6-month term)
NAV CANADA
Moncton, NB
- Full-time
The Manager serves as the primary link between the FIR management teams, ATS Learning, and other stakeholders to ensure continuity of service and evolution of NAV CANADA’s training programs…
Added 35 mins ago
M
Sales Effectiveness Coach
Moneris
Toronto, ON
- Full-time
Learning & development programs and resources to grow your career.
Added 35 mins ago
C
Assistant Store Manager (Chappelle Food Store) - North Central Co-op
Co-op
AB · Edmonton, AB
- Full-time
Professional development and learning opportunities: We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and…
Added 35 mins ago
CE
Financial Analyst
Cenovus Energy
Calgary, AB
- Full-time
We foster a culture of continuous learning and development to support employees as they build meaningful careers. We offer a variety of employee development initiatives, including:
Added 46 mins ago
HG
Business Process Transformation Specialist
Humankind Global Recruitment
Halifax, NS
- Full-time
Support BPT Manager with development and execution of implementation plans for process improvement initiatives, including:
Added 47 mins ago
B
Mortgage Specialist
BMO
Winnipeg, MB
- Full-time
Added 49 mins ago
GL
Branch Manager
goeasy Ltd.
Georgina, ON
- Full-time
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Added 49 mins ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- $120,000 to $135,000 CAD / year
- Full-time
…Developer to work from our Mississauga location reporting to Manager, Custom…
Added 49 mins ago
HF
Mental Health Counsellors - Full Time & Part-Time
Hamilton Family Health Team
Hamilton, ON
- Full-time
- Part-time
Commitment to ongoing professional development including self- assessment/reflective practice and participation in learning activities
Added 50 mins ago
B
Coordinator, CPA Program
BDO
Barrie, ON · London, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Vancouver, BC
- Full-time
You actively develop your skills through on-the-job learning and professional development opportunities.
Added 50 mins ago
B
Coordinator, CPA Program
BDO
Halifax, NS · Calgary, AB
- Full-time
You actively develop your skills through on-the-job learning and professional development opportunities.
Added 50 mins ago
FC
Associate, Asset Management
Fiera Capital
Toronto, ON
- Full-time
Learning & Development support through reimbursement of eligible certifications and professional development programs.

Royal Bank of Canada

Billingual Operations Representative

Toronto, ON, M9W 0A4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves managing end-to-end problem resolution for ATM and client accounts while providing bilingual support for centralized cash services. Responsibilities include GL reconciliation, invoice support, and acting as a liaison between business partners to ensure service quality and continuous improvement.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency with MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of cash services systems and platforms.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Financial services
GL reconciliation
ATM cart completion
MS Suite
Outlook
Problem resolution
Help desk support
Bilingualism

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts receivable
Journal entry
GL reconciliation
Cash services
Help desk
MS Suite
Outlook
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML
Financial industry
Operations
SLA
Compliance
Banking
IT
Client experience
Problem resolution
Bilingual
Reporting
Metrics
Data entry
Administrative support
Foreign order edits
Coin desk
Account management

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