Jobs in Canada

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Added 40 mins ago
Director, Global GTM Operations
Ezra
Toronto, ON
Location: Toronto, Canada – Hybrid, 3 days per week
Added 55 mins ago
K
Senior Director, Enterprise Platforms
Klick
Toronto, ON
- Full-time
…across the business. Technology teams transform ideas into functional, future-ready solutions. Their work supports both client delivery and internal…
Added 1 hour ago
H
Sales Operations Manager
Haystack
Canada
- Full-time
Pinpoint the drivers of services performance and lead initiatives to improve the new customer experience and team efficiency.
Added 1 hour ago
K
Senior Director, Enterprise Platforms
Klick
Toronto, ON
- Full-time
…across the business. Technology teams transform ideas into functional, future-ready solutions. Their work supports both client delivery and internal…
Added 1 hour ago
EH
ECH - Manager, Marketing (12-Month Contract)
Empire Homes
Vaughan, ON
- Contract
Experience working with CRM platforms an asset (Salesforce, Hubspot etc.)
Added 1 hour ago
RM
Project Manager, Change Management
Regional Municipality of Peel
Brampton, ON
- Other
…projects and strategic IT transformation initiatives. You will lead the people side of change across multiple digital and business transformation projects, helping employees, leaders, and…
Added 2 hours ago
IW
Senior Software Engineering Specialist
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Senior Salesforce Software Developer is accountable for end-to-end delivery of software outcomes across a pod, product, or platform workstream. The role applies advanced technical…
Added 2 hours ago
IW
Senior Software Engineering Specialist
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Salesforce Software Developer is accountable for end-to-end delivery of software outcomes across a pod, product, or platform workstream. The role applies advanced technical…
Added 3 hours ago
CC
Data Intelligence Business Lead
Canada Council for the Arts | Conseil des arts du Canada
Ottawa, ON
- Full-time
Under the direct supervision of the Manager, Intelligence and Data Strategy, the Data Intelligence Business Lead supports the development and implementation of the Council’s Client Customer…
Added 5 hours ago
T
Bilingual French Customer Success Manager - Finance/Accounting
TP
Toronto, ON
- Full-time
Practice Onboarding & Tier Progression: Lead structured onboarding from initial introduction to accelerate time-to-first-value; coach accounting professionals through certification programs…
Added 5 hours ago
T
Bilingual French Customer Success Manager - Finance/Accounting
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Practice Onboarding & Tier Progression: Lead structured onboarding from initial introduction to accelerate time-to-first-value; coach accounting professionals through certification programs…
Added 13 hours ago
A
Business Intelligence Specialist
ABB
Milton, ON
- Full-time
Support marketing operations and business initiatives through Salesforce and Account Engagement (Pardot) activities, campaign reporting, event support, presentations, sales enablement…
Added 15 hours ago
OD
Salesforce Product Manager
OSI Digital
Toronto, ON
- Full-time
We are looking for a Product Manager to drive discovery and requirements ownership on a cross-functional delivery initiative. Working knowledge of Salesforce including design and…
Added 15 hours ago
OD
Salesforce Product Manager
OSI Digital
Vancouver, BC
- Full-time
We are looking for a Product Manager to drive discovery and requirements ownership on a cross-functional delivery initiative. Working knowledge of Salesforce including design and…
Added 19 hours ago
AC
CRM & CDP Solution Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 19 hours ago
AC
CRM & CDP Technical - Integration Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 20 hours ago
A
Customer Success Advisor, Design & Manufacturing
Autodesk
Montreal, QC
- Full-time
…team member, you’ll be empowered to challenge the status quo, lead through influence, and shape how we scale…
Added 20 hours ago
RT
Director, Growth Strategy & Operations
Raising The Village
Remote, Canada
- Full-time
- Remote
…portfolio. The Director, Growth Operations & Strategy will lead the Partnerships Hub - the team that provides the systems, intelligence, writing, stewardship support, and execution capacity…
Added 21 hours ago
Sr Manager, Field Marketing
Dayforce
Toronto, ON · Ottawa, ON · Montreal, QC
The Sr. Manager serves as the functional lead for the Enterprise Field Marketing pod, providing day-to-day direction, prioritization, coaching, and quality oversight for the supporting…
Added 21 hours ago
A
Central Region Sales Manager
ABB
Milton, ON
- Full-time
The work model is hybrid, with 25% of the time on the road, and one day per week at the office in Milton
Added 21 hours ago
OD
Salesforce Product Manager
OSI Digital
Toronto, ON
- $40,000 to $110,000 CAD / year
- Full-time
We are looking for a Product Manager to drive discovery and requirements ownership on a cross-functional delivery initiative. Working knowledge of Salesforce including design and…
Added 21 hours ago
OD
Salesforce Product Manager
OSI Digital
Vancouver, BC
- $40,000 to $110,000 CAD / year
- Full-time
We are looking for a Product Manager to drive discovery and requirements ownership on a cross-functional delivery initiative. Working knowledge of Salesforce including design and…
Added 22 hours ago
CS
Data Architect
Cyber Space Technologies LLC
Front of Yonge, ON
- Contract
Experience working with cross-functional architecture and engineering teams.
Added 22 hours ago
CRM & CDP Technical - Integration Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 22 hours ago
CRM & CDP Solution Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home

Royal Bank of Canada

Prod Srvc Lead, Client Technology Support– Salesforce CRM

Toronto, ON, M9W 0A4, Canada

Full-time

This date has passed. Check with the employer before applying.

Apply on jobs.rbc.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Listed closing date: Oct 30, 2026
Experience: ·3+ years working experience in Production Services capacity.
Posting language: English
Posted: Oct 17, 2026

Original job description

Job Description

What is the opportunity?

The Production & Risk Services group is looking for a Prod Srvc Lead, Client Technology Support– Salesforce CRM to help support and lead the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Client (CRM) & Banking Productions Services support role is in Toronto (200 Bay St) is a critical role which requires good business acumen to be able to work with the business from various LOBs along with strong technical understanding to support our customer relationship management (CRM) systems and as well as supporting the various applications used by GIB (Global Investment Banking).
Client (CRM) & Banking Productions Services lead role ensures operational effectiveness and compliance in supporting our Global business. This role owns and leads the functional aspect of production & risk services for CRM and applications used by GIB.
This role will work in conjunction with the various regional lead other the world in ensure we provide the best of class service to our end users while keeping our applications risk free.
Responsible for working with the Client (CRM) & Banking team on providing business in class service globally
Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities.
Offering technical expertise and support across the entire portfolio of applications
Managing requests to implement normal/emergency changes, releases and capacity planning.
Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

Provide user facing front office production support for local and remote users leveraging multiple platforms.
Manage releases and coordinate bugs/enhancement with internal development and external vendors.
Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
Engage with various technical partners and stakeholders to achieve stability in the production environment.
Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
Responsibilities include rotational weekend release work + checks.

What do you need to succeed?

Must Have

Prior in-depth experience in supporting and managing global enterprise-wide platforms
Experience with being part of the team that provides 24x7 coverage across different regions
Exposure to capital markets or investment banking
Must have a Bachelor of Science degree or equivalent
Excellent verbal and written communication skills
Must have strong leadership skills and collaborate well with others
Self-motivated, takes initiative, and works well in a team setting
Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)
Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
Disciplined approach to document all processes, issues and user stories in Confluence and Jira, combined with strong analytical/critical thinking and ability to continuously multitask and manage priorities
Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users.
·3+ years working experience in Production Services capacity.
Disciplined approach to document all processes, issues and user stories in Confluence and Jira
Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities
Experience with Follow the Sun model

Nice to Have

Preferred having worked in Capital Markets or equivalent.
Experience with BMC Control M/ Airflow preferred, Autosys, Tidal or other batch scheduling platforms acceptable.
Experience with BI tools like Tableau or Power BI
Knowledge of Data bricks, Snow flake and data hydration
Proven history building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace)
Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Data lake, Docker, Kubernetes and more

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Salesforce (Software), Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-10-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply on jobs.rbc.com About employer

More about this job

Responsibilities

The role involves leading the production and risk services for CRM and Global Investment Banking applications to ensure operational effectiveness and system stability. Responsibilities include automating monitoring and deployment, managing releases, and coordinating disaster recovery efforts.

Requirements

Candidates must have a Bachelor of Science degree and at least 3 years of experience in a production services capacity. Strong technical proficiency in ITIL processes, relational databases, and scripting languages is required, along with experience in global enterprise-wide platforms.

Skills

Salesforce
Production support
Incident management
Problem management
Change management
DevOps
CI/CD
Automation
SQL
Linux
Unix
Scripting
Capital markets
Investment banking
Leadership
Communication

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Salesforce CRM
Production Services
Risk Services
Capital Markets
Investment Banking
DevOps
CI/CD
ITIL
Incident Management
Problem Management
Change Management
RHEL
Unix
Linux
Windows
Perl
Bash
Python
Powershell
MS SQL
Sybase
Confluence
Jira
Automation
Monitoring
Capacity Planning
Disaster Recovery
Agile
Front Office Support
Enterprise Platforms

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Jobs in Canada