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Added 5 mins ago
Sr. Product Marketing Manager (Technical Products) - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
ActiveProspect empowers marketers to identify and acquire prospects at scale. Our consent-based marketing platform helps brands and publishers during the lead buying and selling process by…
Added 20 mins ago
Staff Software Engineer, OIN
Okta
Toronto, ON
The Okta Integration Network (OIN) is the platform that lets Okta customers discover, connect, and manage third-party applications and identity providers - from single sign-on and…
Added 20 mins ago
Digital Solution Architect Lead Advisor
NTT DATA Services
Halifax, NS
We are currently seeking a Digital Solution Architect Lead Advisor to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).
Added 35 mins ago
Senior Software Developer, BE
Coursera Sourcing
Toronto, ON
As a Staff Software Developer on the Monetization team, you'll lead technical initiatives and take significant ownership over service architecture, product API development, and data…
Added 49 mins ago
Staff UX Designer
BeyondTrust
Canada
Full-time
The Staff User Experience (UX) Designer will lead high profile projects for the BeyondTrust security software platforms. As the Staff UX Designer, you will be responsible for creating…
Added 49 mins ago
Pega Technical Architect
K&K Global Talent Solutions INC.
Mississauga, ON
Full-time
Lead the architecture, design, and delivery of scalable enterprise Pega solutions for banking programs, ensuring technical quality, reuse, platform best practices, and alignment across…
Added 50 mins ago
Senior Software Developer, BE
Coursera
Toronto, ON
As a Staff Software Developer on the Monetization team, you'll lead technical initiatives and take significant ownership over service architecture, product API development, and data…
Added 50 mins ago
QA Team Lead
GS1 Canada
Toronto, ON · North York, ON
$95,000 to $115,000 CAD / year
Full-time
5+ years in software quality assurance, including 2+ years in a lead or senior QA role.
Added 1 hour ago
Solution Product Marketing Manager - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
ActiveProspect empowers marketers to identify and acquire prospects at scale. Our consent-based marketing platform helps brands and publishers during the lead buying and selling process by…
Added 1 hour ago
Data Engineer
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
As a Senior Data Engineer, you will be a key contributor to SLC’s enterprise data platform strategy, enabling self‑serve analytics, scalable data products, and robust data governance across…
Added 1 hour ago
Senior Software Developer (Full stack)
Autodesk
Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
Full-time
…with engineering managers, product managers, architects, XD, platform teams, and partner engineering teams. The ideal candidate is not only strong in full-stack development, but also raises…
Added 1 hour ago
Senior Software Engineer
DealMaker
Remote, Canada
$145,000 CAD / year
Full-time · Remote
An understanding of software design patterns and demonstrated ability to lead and deliver large projects.
Added 1 hour ago
RPA Platform Engineer
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Production support, platform operations, and incident management experience.
Added 1 hour ago
Senior Software Engineer II, Full Stack - Growth (Hybrid)
Homebase
Toronto, ON
Full-time
We’re looking for a Full Stack Senior Software Engineer 2 who’s passionate about building AI-powered, high-velocity systems that transform how our Growth, Sales, and Product teams operate.…
Added 1 hour ago
Director, Public Relations & Communications
D2L
Canada
…inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as…
Added 2 hours ago
Business Analyst Scrum Master
Experis Canada
Montreal, QC
Contract
Proven experience working on large-scale application development, workflow automation, digital transformation, or platform modernization programs.
Added 2 hours ago
Staff Frontend Engineer – Microfrontends
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Lead the design and implementation of Micro frontend (MFE) architectures using Webpack Module Federation and modern React frameworks.
Added 2 hours ago
Senior Java Microservices Engineer
Publicis Groupe Holdings B.V
Calgary, AB
Full-time
…discussions, coordinate across onshore and offshore teams, and lead the design and development of enterprise-grade applications. The ideal candidate is passionate about building scalable,…
Added 2 hours ago
Full Stack Software Engineer, Growth (Hybrid)
Homebase
Remote, Canada
$175,000 to $205,000 USD / year
Full-time · Remote
We’re looking for a Full Stack Senior Software Engineer 2 who’s passionate about building AI-powered, high-velocity systems that transform how our Growth, Sales, and Product teams operate.…
Added 2 hours ago
Senior Software Engineer II, Multiple Teams
Relay
Remote, Canada
Full-time · Remote
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money - bringing clarity, confidence, and control to every dollar earned, so…
Added 2 hours ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and Evaluation (CORE). CORD provides researchers with expert support, technical…
Added 2 hours ago
Senior Product Manager, Applied AI
Coursera
Canada
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more…
Added 3 hours ago
Business Systems Analysis Specialist
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 3 hours ago
Senior Manager, Enterprise Data Quality Management
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Royal Bank of Canada

CRM Support Analyst

Toronto, ON, M9W 0A4, Canada

Job type: Full-time
Listed closing date: Sep 17, 2026
Experience: ·3+ years working experience in Production Services capacity.
Posting language: English
Posted: Sep 11, 2026

This date has passed. Check with the employer before applying.

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Original job description

Job Description

What is the opportunity?

The Production & Risk Services group is looking for a CRM Support Analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Client (CRM) & Banking Productions Services support role is in Toronto (200 Bay St) is a critical role which requires good business acumen to be able to work with the business from various LOBs along with strong technical understanding to support our customer relationship management (CRM) systems and as well as supporting the various applications used by GIB (Global Investment Banking).
Client (CRM) & Banking Productions Services lead role ensures operational effectiveness and compliance in supporting our Global business. This role owns and leads the functional aspect of production & risk services for CRM and applications used by GIB.
This role will work in conjunction with the various regional lead other the world in ensure we provide the best of class service to our end users while keeping our applications risk free.
Responsible for working with the Client (CRM) & Banking team on providing business in class service globally
Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities.
Offering technical expertise and support across the entire portfolio of applications
Managing requests to implement normal/emergency changes, releases and capacity planning.
Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

Provide user facing front office production support for local and remote users leveraging multiple platforms.
Manage releases and coordinate bugs/enhancement with internal development and external vendors.
Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
Engage with various technical partners and stakeholders to achieve stability in the production environment.
Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
Responsibilities include rotational weekend release work + checks.

What do you need to succeed?

Must Have

Prior in-depth experience in supporting and managing global enterprise-wide platforms
Experience with being part of the team that provides 24x7 coverage across different regions
Exposure to capital markets or investment banking
Must have a Bachelor of Science degree or equivalent
Excellent verbal and written communication skills
Must have strong leadership skills and collaborate well with others
Self-motivated, takes initiative, and works well in a team setting
Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)
Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
Disciplined approach to document all processes, issues and user stories in Confluence and Jira, combined with strong analytical/critical thinking and ability to continuously multitask and manage priorities
Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users.
·3+ years working experience in Production Services capacity.
Disciplined approach to document all processes, issues and user stories in Confluence and Jira
Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities
Experience with Follow the Sun model

Nice to Have

Preferred having worked in Capital Markets or equivalent.
Experience with BMC Control M/ Airflow preferred, Autosys, Tidal or other batch scheduling platforms acceptable.
Experience with BI tools like Tableau or Power BI
Knowledge of Data bricks, Snow flake and data hydration
Proven history building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace)
Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Data lake, Docker, Kubernetes and more

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Salesforce (Software), Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-09-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The CRM Support Analyst will provide production support for complex client technology applications and ensure operational effectiveness for Global Investment Banking. This role involves automating monitoring and deployment processes while managing releases, disaster recovery, and risk mitigation.

Requirements

Candidates must have at least 3 years of experience in production services and a Bachelor of Science degree or equivalent. Strong technical proficiency in SQL, Unix/Linux environments, and ITIL service management principles is required.

Skills

Production support
CRM systems
Incident management
Problem management
Change management
SQL
Unix
Linux
Windows
Scripting
DevOps
CI/CD
Analytical thinking
Leadership
Communication
Capacity planning

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options
Professional development coaching
World-class training program
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

CRM
Production Services
Capital Markets
Investment Banking
ITIL
SQL
Sybase
Perl
Bash
Python
Powershell
Confluence
Jira
DevOps
CI/CD
Agile
BMC Control M
Tableau
Power BI
Data bricks
Snowflake
ITRS Geneos
AppDynamics
Dynatrace
GitHub
Ansible
Docker
Kubernetes
Java Spring
AWS

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