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Added 7 mins ago
VC
Evaluation Scientist, (C2E2) Centre for Clinical Epidemiology and Evaluation, VCHRI
Vancouver Coastal Health
Vancouver, BC
- $55.27 to $79.45 CAD / hour
- Full-time
…Vancouver Coastal Health leaders, staff, and clinical teams to support the development of a Learning Health System. If you enjoy working directly with patients, facilitating conversations,…
Added 7 mins ago
VC
People Health Advisor
Vancouver Coastal Health
Vancouver, BC
- $38.9 to $55.92 CAD / hour
- Temporary
Utilize a medical case management model to assess, coordinate, and support employees throughout their work absences due to occupational and non-occupational illness or injury in a safe and…
Added 7 mins ago
VC
Senior Nursing Practice Initiatives Lead
Vancouver Coastal Health
Vancouver, BC
- $60.78 to $87.37 CAD / hour
- Full-time
…professional standards and practice, scope and regulations, support research activities, and foster collaboration and problem solving between programs, projects and professional…
Added 7 mins ago
VC
People Health Advisor
Vancouver Coastal Health
Vancouver, BC
- $38.9 to $55.92 CAD / hour
- Full-time
Utilize a medical case management model to assess, coordinate, and support employees throughout their work absences due to occupational and non-occupational illness or injury in a safe and…
Added 7 mins ago
VC
Analyst/Administrative Assistant
Vancouver Coastal Health
Vancouver, BC
- $29.31 to $38.47 CAD / hour
- Full-time
Provide analytical support to the Program team for purposes such as data analysis, statistical reporting, benchmarking activities, developing and generating queries, preparing and compiling…
Added 7 mins ago
VC
Property and Asset Management Coordinator
Vancouver Coastal Health
Vancouver, BC
- $32.44 to $46.64 CAD / hour
- Full-time
…diligence including financial, administrative and operational support to ensure optimal use and function of leased and owned assets to meet the client’s…
Added 7 mins ago
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Property and Asset Management Manager
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Full-time
…manage contracts by monitoring the performance of contract support services such as janitorial, waste management, pest management, HVAC management, security and safety services for leased…
Added 7 mins ago
VC
Injury Prevention Program Leader, Trauma Services
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Part-time
Come work as a Injury Prevention Program Leader, Trauma Services with Vancouver Coastal Health (VCH)!
Added 16 mins ago
SS
HSE Manager
Smart Sites Consulting
Vaughan, ON
- Full-time
…representation, estimating and bid preparation, health and safety program development, site inspections, safety support, and operational and strategic consulting. By integrating directly…
Added 16 mins ago
C-
Sales Manager
CaribbeanFood.ca - IFBC
Toronto, ON
- Full-time
…enhances the customer experience through Club Caribb, a membership program that provides exclusive perks, recipes, swag, and members-only offers. Backed by strong Google ratings, active…
Added 16 mins ago
WG
Senior Production Geologist
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Eagle River, ON
- $124,100 to $160,600 CAD / year
- Internship
…proficient in geological modelling, grade control, and drill program management, with experience using industry-standard geological and mine planning software. You are motivated by…
Added 16 mins ago
WG
Mine Electrician
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Eagle River, ON
- Full-time
Shift / Hours of Work: 12-hour shifts
Added 16 mins ago
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- Full-time
- We match clients: We work with our clients as consultants to identify the perfect activities that can support their wellbeing, development, and cultural needs.
Added 16 mins ago
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Part Time Residential counsellor
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Toronto, ON
- Part-time
Provide individualized support to clients based on person-centered program plans.
Added 31 mins ago
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R&D Analytical Chemist
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- Full-time
Shift: Day shift, Monday - Friday, 7:00am- 3:30pm
Added 38 mins ago
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- Full-time
- Part-time
- On-site
Training Program - Team Leads and Trainers mentor and support you through onboarding and employment
Added 38 mins ago
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Vancouver, BC
- $55.27 to $79.45 CAD / hour
- Temporary
…implementation, evaluation and continuous improvement of the program, and quality & patient safety…
Added 38 mins ago
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Manager, Clinical Operations - GF Strong
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- $60.78 to $87.37 CAD / hour
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Vancouver Coastal Health is looking for a Manager, Clinical Operations to join the Acquired Brain Injury (ABI) Rehab and Support team at GF Strong. Apply today to join our team!
Added 38 mins ago
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Vancouver Coastal Health is looking for a Regional Leader to join the Reg LTC AL & Support House team. Apply today to join our team!
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Royal Bank of Canada

Director, New Accounts and Documentation

Toronto, ON, Canada

Full-time

Apply on rbc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management.

What will you do?

Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

Must haves:

Operations experience with risk and control discipline
4-year degree from an accredited university
7+ years of securities or banking experience
7+ years demonstrated and sound managerial experience leading and managing large teams
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-have:

Post-graduate degree
Securities or Financial Services Industry regulatory and audit experience
Canadian Securities Course or Retail Securities Certification
PDO or Director and Executive Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Apply on rbc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Director at Royal Bank of Canada will lead department managers to meet service and performance standards, and oversee complex operations to ensure quality, controls and regulatory compliance. The role also manages budgets and staffing, drives process improvements, and serves as senior escalation point and advisor across business lines.

Requirements

Candidates need operations experience with risk and control discipline, a 4-year university degree, 7+ years of securities or banking experience, and 7+ years of managerial experience leading large teams. Full proficiency in MS Office is required.

Skills

MS Office (Word, Excel, PowerPoint, Outlook)
Risk management
Control framework design
Regulatory compliance
Budget management
Financial forecasting
Staffing models
Performance management
Process improvement
Problem solving
Change management
Decision making
Time management
Customer service
Operational delivery
Adaptability
Escalation management

Benefits

Total Rewards Program
Flexible benefits
Stock participation
Flexible work/life balance options
Leadership coaching and development

Keywords

Operations management
Banking operations
Wealth management
Securities
Risk management
Regulatory compliance
Process improvement
Budget management
Team leadership
Documentation
New accounts
MS Office
Excel
PowerPoint
Director
Operations director
Account opening
Escalation management
Change management
Stakeholder management

Seniority

Senior

Perks

Flexible hours
Performance bonus
Stock or equity

Licences and certifications

Canadian Securities Course
PDO
Director and Executive Certification

Tools

MS Word
MS Excel
MS PowerPoint
MS Outlook

Languages

English

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Work requirements

Jobs in Canada